2nd Line IT Support Engineer (12 month FTC)

Job Title 2nd Line IT Support Engineer (12 month FTC)
Sector IT
Location Guildford
Type Permanent
Salary £23000-£30000

2nd Line IT Support Engineer

A leading Financial Services firm is currently looking for a 2nd Line Support Engineer to join them on a full time permanent basis. You will be part of a team responsive for day to day technical support of 5000 staff across the UK.

Responsiblities

  • Providing technical assistance and support for incoming inquiries and support requests related to IT tools and applications, IT policy and processes, other software and hardware
  • Resolving incidents and service requests as per defined help desk procedures
  • Escalating when appropriate service requests and issues not being progressed as needed
  • Working with local colleagues and specialist team in areas of support such as Infrastructure, Network, Mainframe and Security

Technical Requirements

  • Good working knowing of Windows OS and Microsoft office
  • Good end-user support experience.
  • Prior experience working in an IT support role.
  • Experience working in an ITIL environment.



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