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Managed Service Programmes

Tailored solutions to find and manage the talent you need to deliver real business value from your contingent workforce.

We have been providing high-quality Managed Service Programme (MSP) solutions for more than 30 years. Sanderson work with clients across a variety of industry sectors to provide tailored MSP solutions that deliver service excellence, risk mitigation and cost savings through a combination of great people, robust process, and innovative technology.

Rather than merely filling roles, our approach is geared towards a true partnership, working together to drive added value, foster innovation, and ensure that our MSP service evolves to meet the changing needs of each client.

What is a Managed Service Provider (MSP)?

A Managed Service Provider is responsible for managing contingent worker recruitment for an organisation. An MSP will manage the full contingent worker lifecycle from resource planning and approvals, through the end-to-end recruitment process, to onboarding, payroll, extension management and offboarding. In addition, an MSP partner provides market intelligence and guidance, access to great talent, consistency of process, compliance, cost management and reporting across the contingent workforce.

Our MSP models include:


Master Vendor

In our Master Vendor MSP solutions, we take responsibility for managing the end-to-end contingent workforce process and fulfil circa 95% of hires through our direct sourcing capability, delivering cost savings and amplifying your employer brand within contingent worker communities.


Neutral Vendor

In our Neutral Vendor MSP solutions, Sanderson manages a diverse supply chain of recruitment agencies, delivering process excellence, mitigating risk and offering a wider access to talent.

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Total Talent

Sanderson’s Total Talent Solutions blend our Master Vendor MSP service with our permanent RPO capability to take responsibility for all hiring in a long-term, strategic partnership.

Benefits of MSP

Benefits of MSP vary from client to client but typically include:

  • MSP-Experienced-partner

    Experienced Partner

    Our expert team will work with you to identify the benefits that can be realised through MSP and guide you through scoping and implementation to deliver the change effectively.

  • MSP-Flexibility

    Flexibility and Scalability

    We deploy quickly, scale to meet peaks in demand and evolve in line with your business requirements.

  • MSP-Reduced-cost

    Reduced Cost

    Our outstanding direct sourcing capability combined with structured cost management programmes delivers significant cost savings.

  • MSP-Relationship

    Relationship Based Approach

    Our dedicated client services team operate as an extension of your business, providing support to hiring managers throughout the process.

  • MSP-Speed

    Improved Speed to Hire

    Our expert delivery team build extensive contingent worker communities, providing you with access to top talent, at pace.

  • MSP-Control

    Increased Control

    Consistent processes, technology, contracts, pre-engagement screening, timesheets and invoicing mitigates risk and helps to navigate changes to legislative and regulatory requirements.

  • MSP-Visibility


    Our VMS technology captures all activity, providing full visibility of your contingent workforce. We blend enhanced reporting with real time market intelligence to help you make data driven decisions.

  • MSP-Tools-Tech

    Access to Tools & Technology

    Access to the latest tools and technology to deliver efficiencies through automation and enhance both candidate and hiring manager experience.

  • MSP-continuous-imporovement

    Continuous Improvement

    We look for ways to simplify, innovate and enhance our service.


Client Testimonials

  • "The mobilisation was really smooth and the quality of the planning and implementation was great. They kept us engaged and involved, but gave us the confidence that they knew what to do and we could leave it with them."
    Head of Talent Acquisition at a large insurance company
  • "Sanderson ensure the team keep in touch with the candidate throughout the onboarding process, they keep us in the loop, are responsive to feedback and easy to reach. We're always informed given advice on how to navigate the candidate market."
    Managing Director at a large insurance and consulting firm
  • "When we visited their office we met authentic and professional individuals, and that was backed up by the implementation team. They delivered a robust project plan and it was clear they'd done a lot of this well in the past."
    Head of Talent Acquisition at a large insurance company
  • "We started work with Sanderson to embed a new digital Total Talent solution to manage our varied and complex resourcing and recruitment needs. Their partnership approach, knowledge of the market and relationships enabled us to concentrate on the business, knowing we're in safe hands."
    Head of Resourcing at a leading life and pensions provider

Meet some of the team

  • Karen Alexander

    Karen Alexander

    • Managing Director - MSP & RPO
  • Chesney Windsor

    Chesney Windsor

    • Client Services Director
  • Karen Brabin

    Karen Brabin

    • Client Services Director
  • Victoria Saxon

    Victoria Saxon

    • Service Delivery Director

Are you looking for talent solutions in the UK Government & Defence sector?

Our specialist Government & Defence team provide talent solutions to the UK Government sector and their critical supply chains.

Our expertise lies in sourcing hard to find, hard to reach talent for a wide range of public sector opportunities.

With 20 years experience, we understand the protocols, frameworks and policies that surround delivering resource solutions into this sector.

Frequently Asked Questions: MSP

  • Sanderson’s MSP solutions deliver benefits for organisations with contingent worker populations which range from 20 to 1000. Every MSP solution is tailored to the needs of the individual business and our experienced solutions team can guide you through the process. If contingent workers are a consistent part of your workforce strategy, contact one of our experts to explore the benefits of moving to an MSP.

  • Building a business case to move to an MSP model involves careful analysis and strategic planning. Sanderson can work with you to understand your current challenges and identify the potential benefits of moving to MSP.

    These could include cost savings, improved compliance, enhanced agility, better quality of talent, reduced administrative burden, and increased scalability.

    Sanderson can work with you to deliver a comprehensive contingent workforce audit, in which we identify the number of contingent workers you have in your business as well as capturing the cost and tenure and identifying any compliance risks.

    This data, aligned with your strategic objectives will help to build a compelling case for MSP.

  • Both MSP and RPO models involve outsourcing all, or part of the recruitment process to a partner. MSP typically refers to the recruitment and management of contingent workers, whilst RPO is a more common term for permanent hiring.

  • The length of MSP implementations can vary greatly depending on the nature of the required solution. The geographic locations in scope as well as the number of contingent workers, suppliers and technology platform all have an impact on implementation time.

    We estimate a typical MSP implementation for one country to be 12 weeks. Your MSP supplier should take on the bulk of the implementation workload to minimise business disruption but will need access to stakeholders in HR, procurement, legal, technology and the hiring manager community secure sign off and effectively communicate the new service.

Get in touch to discuss your talent challenges

Meet our Managing Director for MSP and RPO

Karen Alexander

Karen Alexander

Managing Director - MSP & RPO

Karen joined Sanderson in 2020 and leads our RPO and MSP Solutions team as Managing Director and has a proven track record in delivering personalised recruitment solutions to her clients with the goal of driving change and enabling performance. Karen’s passion for barrier-free recruitment and equal opportunities for all means she is a perfectly placed partner to help our clients enable their own business objectives.

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