Complexity Made Simple With a Managed Service Provision (MSP)

The UK’s largest general and life insurer with over 15 million customers in the UK. They had been outsourcing their contingent recruitment and management to a global supplier for 6 years and felt the MSP had become transactional and the hiring community and disengaged from the service. They wanted an MSP provider who could deliver at the scale and be a true partner working collaboratively to deliver a high level of service.

A full Managed Service Provision (MSP), implemented within 12 weeks migrating 750 contingent workers and 30 suppliers. The service includes a branded ATS, digital contractor engagement platform, MI suite, & phase 1 cost saving initiatives. The service is described across all areas of the business as a step change.

Model Development

  • On-site team
  • Stakeholder engagement
  • Off-payroll working (IR35) project
  • Digital innovation
  • Net promoter score
  • High volumes
  • ATS
  • Full MI suite
  • Complex process management
  • Cost saving initiatives
  • Vetting & background checks
  • Reduced time to hire

The Output

  • £6.5 million cost saving per annum 12 week implementation
  • C1000 contractor placements per annum
  • Less than 5% agency use
  • NPS of 60+
Complexity Made Simple With a Managed Service Provision (MSP)