Complexity Made Simple With a Managed Service Provision (MSP)
The UK’s largest general and life insurer with over 15 million customers in the UK. They had been outsourcing their contingent recruitment and management to a global supplier for 6 years and felt the MSP had become transactional and the hiring community and disengaged from the service. They wanted an MSP provider who could deliver at the scale and be a true partner working collaboratively to deliver a high level of service.
A full Managed Service Provision (MSP), implemented within 12 weeks migrating 750 contingent workers and 30 suppliers. The service includes a branded ATS, digital contractor engagement platform, MI suite, & phase 1 cost saving initiatives. The service is described across all areas of the business as a step change.
Model Development
- On-site team
- Stakeholder engagement
- Off-payroll working (IR35) project
- Digital innovation
- Net promoter score
- High volumes
- ATS
- Full MI suite
- Complex process management
- Cost saving initiatives
- Vetting & background checks
- Reduced time to hire
The Output
- £6.5 million cost saving per annum 12 week implementation
- C1000 contractor placements per annum
- Less than 5% agency use
- NPS of 60+