2nd Line Support Analyst

Job Title 2nd Line Support Analyst
Sector IT
Location Brentwood
Type Permanent
Salary £28000-£30000 Plus benefits

Role: 2nd Line Desktop Support Engineer
Ipswich and Brentwood (travel costs will be expensed for the furthest location)
Hybrid Working:
3 days in office, 2 working from home

The ideal candidate will possess:

  • Experience engaging in customer satisfaction and customer relationship management
  • Applying verbal and written communication skills as well as research and problem-solving skills
  • Experienced in the application of commonly used concepts, practices, procedures and IT tools for end user technical support
  • Experience using SCCM
  • Ability to offer 2nd/3rd line support to the user community across all sites
  • Relevant work experience in the related field in a high-traffic customer service setting
  • Good communication skills to exchange information and deal with challenging clients or situations
  • Capability to work with standard procedures in a variety of work situations and select appropriate solutions

If this role is of interest, email your CV to Steven.camara@sandersonplc.com, or contact me directly on 02045522114

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