User Researcher – GDS – BPSS

Location: London (Hybrid Working)
Duration: 12 Months
Rate: £477 per day
IR35 Status: Inside IR35
Clearance: BPSS Required

We’re supporting a major public sector digital programme and are looking for an experienced User Researcher to join a multidisciplinary team delivering citizen-focused digital services.

Essential Skills & Experience

• Proven experience as a User Researcher within complex digital transformation programmes
• Strong understanding and application of GDS (Government Digital Service) standards and service assessments
• Experience planning, conducting and synthesising qualitative and quantitative user research
• Ability to communicate user needs effectively to multidisciplinary teams and senior stakeholders
• Experience creating actionable insights that directly influence service design and delivery
• BPSS clearance eligible (or currently held)

Desirable Skills & Experience

• Previous experience within the NHS, Health, or wider Healthcare sector
• Experience working on high-volume citizen-facing services
• Familiarity with accessibility and inclusive design principles
• Experience working in agile, multidisciplinary delivery teams

Responsibilities

• Plan and deliver user research activities across different stages of the product lifecycle
• Engage with users to understand behaviours, needs and pain points
• Analyse research findings and translate them into clear recommendations
• Collaborate closely with Designers, Product Managers, Delivery Managers and Developers
• Champion user-centred design approaches throughout the programme
• Support evidence-based decision making through robust research practices

Contract Details

• 12-month contract
• £477 per day
• Inside IR35
• Hybrid working – London
• BPSS clearance required
• Immediate/short notice availability preferred

If you’re a User Researcher with strong GDS experience and are looking to contribute to a high-profile public sector programme, we’d love to hear from you.