Technical Business Analyst – Infrastructure & Digital Transformation

Contract Opportunity | Senior Executive Officer (SEO)

Location: Any UK location
Security Clearance: Active SC clearance required
Grade: Senior Executive Officer (SEO)
Vacancies: 1
Directorate: Global Services – Digital, Technology & Security
Working Pattern: Flexible working arrangements available

The Opportunity

We are seeking an experienced Technical Business Analyst to support the design, development and improvement of digital services and technology solutions within a complex, global government environment.

Working within a Global Services function, you will help ensure resilient IT infrastructure and 24/7 technology support for operations across an extensive international network.

The role will focus particularly on infrastructure and connectivity technologies, working closely with technical design teams, engineers, architects, business stakeholders and multidisciplinary delivery teams to understand complex requirements and translate them into clear, actionable solutions.

You will play a key role in bridging the gap between technical and non-technical stakeholders, ensuring that proposed solutions meet user needs, operational requirements and wider business objectives.

Key Responsibilities

• Work closely with Technical Design teams to guide and inform solution development in line with business requirements and user needs.

• Elicit, analyse, document and iteratively refine business and technical requirements throughout the development lifecycle.

• Develop an understanding of the high-level technical environment and contribute to solution design and development.

• Translate complex technical information into clear, accessible language for non-technical stakeholders.

• Evaluate potential solution options, considering feasibility, business impact, risks, dependencies and trade-offs.

• Ensure proposed solutions remain aligned with agreed scope, timescales and quality expectations.

• Support Agile delivery through backlog prioritisation, Minimum Viable Product (MVP) definition and collaboration across multidisciplinary teams.

• Facilitate workshops and stakeholder discussions to establish shared understanding, challenge requirements and support user-centred decisions.

• Analyse complex business problems, identify root causes and recommend appropriate improvements.

• Provide evidence-based recommendations to inform service design, delivery priorities and decision-making.

Essential Experience and Skills

• Substantial professional experience in business analysis within complex digital, technology or transformation environments.

• Strong knowledge of infrastructure technologies, particularly WAN, LAN and wider connectivity technologies.

• Experience applying structured business analysis approaches across business processes, data, technology and organisational design.

• Knowledge of business analysis frameworks, methodologies and user-centred design principles.

• Experience working within Agile delivery environments.

• Ability to elicit, interpret and challenge requirements, translating complex analysis into clear and actionable outputs.

• Experience analysing ambiguous business problems, identifying root causes and assessing potential solutions, impacts, risks and trade-offs.

• Ability to make evidence-based recommendations that influence delivery outcomes, service design and prioritisation.

• Confidence working independently, adapting analytical approaches and responding to changing priorities.

• Experience collaborating with business, digital, policy and operational teams, including frontline users, multidisciplinary delivery teams and senior stakeholders.

• Ability to work with technical specialists to turn complex technology insights into clear requirements, recommendations and actions.

• Experience supporting the prioritisation of analytical activity and contributing to the development of Business Analysis capability.

Desirable Experience

• Understanding of policy, operational and organisational constraints, particularly within government or public-sector environments.

• Experience supporting benefits realisation, success measures or MVP definition within Agile delivery.

• Experience contributing to staff development, performance management or functional capability building.

• Experience supporting digital services designed to improve user experience, accessibility or operational effectiveness.

• Previous experience in network infrastructure or wider technical infrastructure roles, such as engineering or architecture.

Working Environment

You will join a collaborative digital and technology environment focused on improving the systems, services and infrastructure that support global operations.

The wider function works across areas including:

• Infrastructure and platform engineering.

• Cloud and hosting services.

• Network connectivity.

• Identity and access management.

• End-user technology platforms.

• Secure, resilient and reliable technology services.

The organisation is working towards an ambitious digital transformation programme, with a focus on improving technology, making better use of data and delivering effective digital services.

Contract Details

• Role: Technical Business Analyst

• Grade: SEO

• Number of Positions: 1

• Location: Any UK location

• Security Clearance: SC

• Directorate: Global Services – Digital, Technology & Security

• Working Arrangements: Flexible working options available

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.