Join a Leading Digital Transformation Consultancy

A leading business and technology consultancy is looking for a talented Service Designer to join its growing digital and innovation practice. Working alongside multidisciplinary teams, you will help clients design, improve and deliver user-centred services that solve complex challenges through the thoughtful application of design, technology, data and creativity.

This is an exciting opportunity to contribute to impactful transformation programmes across both public and private sector organisations while developing your expertise within a collaborative and supportive environment.

The Role

As a Service Designer, you will support clients through the end-to-end service design lifecycle, helping to create innovative products and services from early discovery and ideation through to delivery, testing and continuous improvement.

You will work within cross-functional teams to deliver high-quality service design outputs, champion accessibility and inclusion and advocate for user-centred design principles throughout project delivery.

Key Responsibilities

• Support clients through the full service design process, from ideation and inception through to solution build and testing
• Create service design artefacts including user journeys, personas, service blueprints, service maps and proof of concepts
• Apply recognised service design standards and best practices across public and private sector projects
• Identify and address accessibility and inclusion considerations throughout the design process
• Collaborate effectively within agile, multidisciplinary teams
• Take ownership of service design deliverables while working closely with other user-centred design disciplines
• Present insights and design outputs clearly using compelling visual communication
• Facilitate workshops, ideation sessions and collaborative design activities
• Identify and manage risks, escalating where appropriate
• Promote and advocate for user-centred design among stakeholders and project teams
• Bring a curious mindset with a passion for understanding user needs and challenging assumptions

Skills & Experience

Essential Experience

• Minimum 3 years’ experience in service design and product design
• Proven ability to work across the full service design lifecycle with minimal supervision
• Experience working with Government Digital Service (GDS) standards and design principles, or comparable design frameworks
• Strong capability in producing service design artefacts including:
  • Current and future-state user journeys
  • Personas
  • Service concepts
  • Service blueprints
  • Related design documentation
• Experience identifying potential accessibility barriers for complex user groups
• Experience facilitating workshops, design sprints, ideation sessions or similar activities
• Ability to visualise complex services in an accessible and engaging way for different audiences
• Experience solving complex problems in fast-paced environments with strong storytelling skills
• Experience working in agile, cross-functional teams including user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers
• Ability to manage competing priorities within challenging timeframes
• Strong stakeholder management and relationship-building skills
• Passion for user-centric design and translating user needs into effective service solutions

Portfolio Expectations

Candidates should be able to demonstrate examples of previous work. This does not need to be a formal portfolio but should showcase your approach, process and service design outputs through visual artefacts and project examples.

Security Requirements

Applicants must be eligible to obtain UK Security Check (SC) clearance, including meeting applicable residency requirements.