SC Cleared User Researcher

SC Cleared User Researcher

£570 per day | Inside IR35 | 6 Months + Extensions | London Hybrid

We are seeking an experienced SC Cleared User Researcher to support the delivery of a major government digital transformation programme. This is an excellent opportunity to join a multidisciplinary team working on high-impact public services, helping to shape products and services that meet genuine user needs while adhering to GDS standards and best practice.

This role is ideally suited to a researcher with strong experience operating within agile delivery environments, who is comfortable influencing stakeholders and translating user insights into actionable recommendations that drive service improvement.

Contract Details

• Role: User Researcher
• Rate: £570 per day
• Engagement: Inside IR35
• Duration: Initial 6-month contract
• Extension Potential: Likely extensions beyond the initial term
• Location: Hybrid working
• Onsite Requirement: 2 days per week in London

Essential Requirements

To be considered, candidates must meet all of the following:

• Hold Active SC Clearance
• SC clearance must have been used within the last 12 months
• SC clearance must not expire within the next 3 years
• Demonstrable experience delivering GDS-aligned user research
• Strong understanding of the Government Service Standard and user-centred design principles
• Proven experience planning, conducting and analysing research across different stages of the product lifecycle
• Experience working within agile, multidisciplinary delivery teams
• Excellent communication, facilitation and stakeholder engagement skills

Key Responsibilities

• Design and deliver a range of qualitative and quantitative user research activities
• Develop research strategies, plans and discussion guides
• Conduct interviews, usability testing, workshops and other research activities
• Analyse and synthesise findings into clear, evidence-based insights
• Communicate research outcomes to both technical and non-technical stakeholders
• Champion user-centred design principles across the programme
• Collaborate closely with Product Managers, Service Designers, Business Analysts, Content Designers and Development teams
• Ensure research activities align with GDS standards and contribute to successful service assessments

Ideal Background

We’re particularly interested in candidates who can demonstrate:

• Previous experience working on central government or public sector digital services
• Experience supporting services through Alpha, Beta and Live phases
• Strong stakeholder management skills within complex delivery environments
• Confidence working independently while contributing effectively within a wider team
• The ability to balance user needs, business objectives and technical constraints

Apply

If you’re an experienced SC Cleared User Researcher with strong GDS delivery experience and meet the strict clearance requirements, we’d love to hear from you.

£570 per day | Inside IR35 | London Hybrid (2 days onsite) | 6 Months + Extensions
Active SC Clearance required – used within the last 12 months and with a minimum of 3 years remaining before expiry.