SC Cleared Service Designer

SC Cleared Service Designer | Central Government

Hybrid | Bristol, London or Newcastle
Up to £550 per day (Inside IR35)
6-Month Contract
Active SC Clearance Required

We’re supporting a major Central Government programme and are seeking an experienced Service Designer to help shape and improve critical public-facing services.

Working within a multidisciplinary agile team, you’ll play a key role in designing end-to-end services that meet user needs, align with policy objectives, and adhere to GDS standards and best practices.

Essential Requirements

Active SC Clearance (must be current and transferable)

Strong experience working within Central Government

Proven experience delivering services in line with GDS standards

Expertise in service design methodologies and user-centred design

Experience mapping complex services across multiple channels and touchpoints

Strong stakeholder engagement and facilitation skills

Key Responsibilities

• Design and improve end-to-end public services using service design principles
• Create service blueprints, user journeys, ecosystem maps and process flows
• Identify pain points, opportunities and service improvements through research insights
• Collaborate with User Researchers, Interaction Designers, Content Designers, Product Managers and Developers
• Facilitate workshops and stakeholder engagement sessions
• Ensure services meet user needs, business objectives and accessibility requirements
• Support GDS assessments and contribute to service strategy and delivery

Contract Details

• Rate: Up to £550 per day
• IR35: Inside IR35
• Duration: Initial 6 months
• Location: Bristol, London or Newcastle
• Working Pattern: Hybrid, with 1-2 days per week onsite
• Start Date: ASAP

This is a fantastic opportunity for an SC Cleared Service Designer to work on high-profile government transformation programmes, delivering meaningful services that impact millions of users across the UK.