Interaction Designer – GDS – BPSS

Location: London (Hybrid Working)
Duration: 12 Months
Rate: £477 per day
IR35 Status: Inside IR35
Clearance: BPSS Required

We’re supporting a major public sector digital programme and are looking for an experienced Interaction Designer to help design intuitive, accessible and user-centred digital services.

Working within a multidisciplinary agile team, you’ll be responsible for designing effective user journeys, service interactions and digital experiences that meet both user needs and organisational objectives. This role requires strong experience working within GDS environments, delivering services that meet Government Digital Service standards and assessment requirements.

Essential Skills & Experience

• Proven experience as an Interaction Designer within digital transformation programmes
• Strong GDS experience, including designing services in line with GDS standards and service assessment expectations
• Expertise in interaction design, user journeys, task flows and information architecture
• Experience creating wireframes, prototypes and design iterations using industry-standard tools
• Strong understanding of accessibility standards and inclusive design principles
• Experience working within agile, multidisciplinary teams
• Ability to communicate design decisions effectively to stakeholders and delivery teams
• BPSS clearance eligible (or currently held)

Desirable Skills & Experience

• Previous experience within the NHS, Health, or wider Healthcare sector
• Experience designing high-volume citizen-facing services
• Familiarity with service design methodologies and user research practices
• Experience contributing to design systems and pattern libraries

Responsibilities

• Design end-to-end user journeys and service interactions across digital products and services
• Create wireframes, prototypes and design artefacts to communicate solutions effectively
• Collaborate closely with User Researchers, Content Designers, Service Designers, Product Managers and Developers
• Use user research, data and evidence to inform design decisions
• Ensure designs meet accessibility requirements and GDS standards
• Contribute to service assessments and continuous service improvement activities
• Advocate for user-centred design principles across the programme

Contract Details

• 12-month contract
• £477 per day
• Inside IR35
• Hybrid working – London
• BPSS clearance required
• Immediate/short notice availability preferred

If you’re an Interaction Designer with strong GDS experience and a passion for designing accessible, user-focused digital services, we’d love to hear from you. NHS or wider healthcare experience would be highly desirable.