Call Centre Coach

Call Centre Coach

Peterborough

Help transform customer conversations and build high-performing teams.

We’re looking for an experienced Call Centre Coach to develop Team Managers and Customer Service Representatives through effective coaching, call reviews and performance support.

You’ll bring:

• Contact centre coaching experience
• Strong communication and feedback skills
• Financial services experience (Life & Pensions preferred)
• Passion for developing people and improving customer outcomes

You’ll help:

• Improve customer experience and quality
• Develop call control and objection handling skills
• Support Team Managers in building coaching capability
• Drive continuous improvement across operational teams

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.