As a Programme Planner, you will be responsible for creating and maintaining high-quality, integrated programme schedules that provide a single, reliable view of delivery progress.

You will use evidence-based planning techniques to ensure clarity across milestones, dependencies, risks, and overall programme confidence.

Key Responsibilities

• Develop and maintain integrated programme and project schedules using standard planning tools.
• Align milestones and deliverable with contractual commitments across the programme.
• Monitor progress and produce insightful reporting, dashboards, and schedule analysis.
• Manage baselines, stage gates, and change control in line with governance standards.
• Facilitate planning workshops and collaborate closely with delivery teams, PMO, and senior stakeholders.
• Identify and manage schedule risks, issues, and cross-workstream dependencies.
• Continuously improve planning processes, tooling, and reporting capability.

What You’ll Bring

• Experience in programme or portfolio planning within complex, multi-project environments.
• Strong capability with planning and reporting tools (e.g., MS Project, Jira, PowerBI, Excel).
• Knowledge of programme and project methodologies such as MSP, PRINCE2, and Agile.
• Excellent communication skills with the ability to engage stakeholders at all levels.
• Strong analytical thinking and attention to detail.
• Ability to manage competing priorities and work collaboratively across teams.

Desirable Skills

• Professional project or programme management certifications.
• Experience working within enterprise PMO environments.
• Exposure to automated reporting solutions.
• Familiarity with Agile planning techniques.

This role requires active DV Clearance.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

The IT Service Operational Readiness Lead is responsible for ensuring that new or changed IT services are fully prepared for operational support before deployment into live environments. This role acts as the bridge between project delivery teams, service management, operations, and support functions to ensure all operational, technical, and business readiness activities are completed, documented, and approved.

The role supports successful service transitions by coordinating operational acceptance, support models, knowledge transfer, training, documentation, risk management, and service handover activities.

Key Responsibilities

Service Transition & Operational Readiness

• Lead Operational Readiness Reviews (ORR) for new and updated services.
• Develop and maintain operational readiness frameworks, processes, and governance.
• Ensure all operational acceptance criteria are met before service go-live.
• Coordinate service transition activities across project and operational teams.
• Act as the operational readiness authority for project deployments.

Service Acceptance & Governance

• Define and maintain Operational Acceptance Testing (OAT) requirements.
• Facilitate readiness assessments and go-live reviews.
• Identify and manage operational risks, issues, and dependencies.
• Ensure service support requirements are documented and approved.

Knowledge & Documentation Management

• Ensure support documentation, work instructions, runbooks, and knowledge articles are created and maintained.
• Coordinate knowledge transfer sessions between delivery and support teams.
• Verify service desk and resolver groups have the information required to support the service.

Support Model & Resource Readiness

• Validate support structures, escalation paths, and service ownership.
• Ensure monitoring, alerting, backup, recovery, and support tooling are operational.
• Work with technical teams to confirm operational support capability and capacity.
• Assess resource and training requirements for support teams.

Stakeholder Management

• Partner with project managers, service owners, architects, engineers, and support teams.
• Provide readiness status reporting to senior leadership and governance boards.
• Communicate risks, mitigation plans, and deployment readiness recommendations.

Continuous Improvement

• Identify opportunities to improve service transition and operational readiness processes.
• Support ITIL best practices and organisational service management initiatives.
• Analyse post-implementation reviews and lessons learned to improve future readiness activities.

Essential

• 5 + year’s experience in IT Service Management (ITSM) and Service Transition processes.
• Strong understanding of ITIL principles and frameworks.
• Experience managing operational readiness or service transition activities.
• Excellent stakeholder management and communication skills.
• Experience working with infrastructure, cloud, application, and support teams.
• Strong risk management and problem-solving capabilities.
• Ability to coordinate multiple projects and priorities simultaneously.

This role requires active DV Clearance.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Project Manager – National Security

Location: Cheltenham
Salary: Up to £80,000 DOE
Clearance: Active eDV required
Working: Flexible / hybrid

The Opportunity

We’re looking for an experienced Project Manager to join a small, agile technology business delivering mission-critical projects across National Security.

This is an opportunity for someone who wants to step away from the layers of bureaucracy and red tape you can often find in larger organisations, and join a business where you can genuinely make an impact.

You’ll work alongside highly talented technical and delivery teams, taking ownership of complex projects and having the freedom to shape how things are delivered.

What We’re Looking For

• Proven experience delivering complex technology or transformation projects

• Strong stakeholder management and communication skills

• Experience working across Agile, Waterfall or hybrid delivery environments

• Ability to take ownership and operate with a high degree of autonomy

• Experience within National Security, Defence or similarly complex environments

• Active eDV clearance is essential

Why Join?

This is a business where progression isn’t limited by rigid structures or lengthy promotion cycles. With a small, growing team, there is plenty of scope to take on greater responsibility, develop your career and make your mark.

You’ll also benefit from:

• Salary up to £80,000 DOE

• Flexible working

• Excellent benefits package

• A highly talented and collaborative team

• Significant autonomy and ownership

• Less bureaucracy and red tape

• Clear opportunities for progression as the business grows

• The opportunity to work on genuinely mission-critical National Security programmes

If you’re an eDV-cleared Project Manager looking for a smaller, more agile environment where you can have a real impact, this could be a great next move. Apply below or reach out direct!

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.