Service Designer

User Researcher (SC Cleared)

Predominantly Remote

Up to £450 per day (Outside IR35)

Initial 3-Month Contract | Extensions Highly Likely

Active SC Clearance Essential

We are currently seeking an experienced User Researcher with active SC clearance to join a high-profile government digital programme. This is an excellent opportunity to work on meaningful, user-centred services within a collaborative agile environment, helping to shape and improve digital experiences used by thousands of citizens.

The successful candidate will bring strong experience delivering user research within Central Government or Defence environments, alongside a thorough understanding of Government Digital Service (GDS) standards and best practices. You’ll work closely with multidisciplinary teams to ensure user needs drive product and service decisions throughout the delivery lifecycle.

Key Responsibilities

• Plan, design and conduct user research across Discovery, Alpha, Beta and Live phases.
• Apply a range of qualitative and quantitative research methodologies, including interviews, usability testing, surveys and workshops.
• Collaborate with Product Managers, Service Designers, Business Analysts, Content Designers and Delivery teams.
• Analyse and synthesise research findings into actionable insights and recommendations.
• Ensure services align with GDS principles, standards and assessment requirements.
• Communicate research outcomes effectively to both technical and non-technical stakeholders.
• Champion user-centred design, accessibility and evidence-based decision-making.
• Support continuous service improvement through ongoing research and feedback loops.

Essential Experience

• Proven experience as a User Researcher within Central Government, Defence, or wider Public Sector organisations.
• Strong understanding of GDS standards, service assessments and user-centred design principles.
• Experience delivering research across the full digital product lifecycle.
• Demonstrable ability to influence stakeholders through evidence-based insights.
• Strong communication, facilitation and stakeholder management skills.
• Experience working within agile, multidisciplinary delivery teams.
• Ability to manage competing priorities in a fast-paced environment.
• Active SC Clearance is mandatory and must be in place before engagement.

Desirable Experience

• Experience supporting or leading GDS service assessments, including Beta Assessments.
• Experience working on large-scale citizen-facing digital services.
• Knowledge of accessibility standards and inclusive research practices.
• Previous experience within highly regulated government or defence environments.

Contract Details

• Rate: Up to £450 per day
• IR35 Status: Outside IR35
• Location: Predominantly Remote
• Duration: Initial 3-month contract
• Extension Potential: Strong likelihood of extension
• Start Date: ASAP

If you’re an SC-cleared User Researcher with Central Government or Defence experience and a strong background working within GDS environments, we’d love to hear from you.

Apply now with your latest CV for immediate consideration.

Senior User Researcher

About the Role

We are seeking an experienced Senior User Researcher to join a growing digital transformation and product delivery team. You will play a key role in helping teams better understand user needs, behaviours and motivations, enabling the creation of products and services that deliver meaningful outcomes.

Working closely with Product Managers, Designers, Developers and fellow User Researchers, you will lead research activities that inform product strategy, improve user experiences and support evidence-based decision making.

Key Responsibilities

• Collaborate with cross-functional teams to plan and deliver impactful user research that provides deep insight into user needs and behaviours.
• Help shape products and services that solve real user problems and meet user expectations.
• Lead research activities within your team, recommending the most appropriate research approaches and methodologies.
• Plan and conduct qualitative research including remote and face-to-face interviews, observations, diary studies, concept testing and usability testing.
• Use quantitative research methods such as surveys to generate actionable insights and work alongside analytics teams to strengthen findings.
• Consider the full end-to-end user journey, taking into account business, policy and technical constraints that may influence the user experience.
• Communicate research findings clearly and involve stakeholders in analysis and synthesis activities to build user empathy and support informed design decisions.
• Champion user-centred design principles and help embed user research best practices across teams and the wider organisation.

Skills and Experience

Essential

• Proven experience leading user research using a range of behavioural and attitudinal research methods, with a strong understanding of when to apply them.
• Experience working across multiple stages of a product or service lifecycle, from discovery and exploration through to design and delivery.
• Current Security Check (SC) Clearance or eligibility to obtain SC Clearance through residency requirements.
• Experience working to public sector digital service standards and applying digital design principles within service delivery environments.
• Excellent communication, storytelling, stakeholder management and facilitation skills.
• Experience working within multidisciplinary agile teams, leading user research activities and influencing product or service design through insight-driven recommendations.
• Experience using prototypes to test assumptions, validate user journeys and evaluate concepts.
• Knowledge of tools, techniques and best practices for both in-person and remote user research.

Desirable

• Bachelor’s degree in Psychology, Sociology, Anthropology, Human-Computer Interaction, User Experience Design or a related discipline.
• Experience including diverse user groups in research activities to support the delivery of accessible and inclusive services.
• A passion for continuous learning, emerging technologies and professional development.

About You

You are a passionate advocate for user-centred design with strong critical thinking and problem-solving skills. You enjoy working collaboratively within multidisciplinary teams and are motivated by creating digital products and services that deliver genuine value to users.

You will join a growing community of digital professionals who actively share knowledge, expertise and best practices while working on meaningful and impactful projects.

User Researcher

About the Role

We are looking for an experienced User Researcher to join a growing digital consultancy and collaborate with multidisciplinary teams to create user-centred products and services.

You will work closely with Product Managers, Designers, Developers and fellow User Researchers to deliver impactful research that deepens understanding of user needs and behaviours. Your insights will help shape products and services that solve real-world problems and create meaningful user experiences.

As the lead researcher within your team, you will recommend and deliver the most effective research approaches, ensuring teams can make informed, evidence-based decisions throughout the product lifecycle.

Key Responsibilities

• Partner with Product Managers, Designers, Developers and other User Researchers to plan and deliver high-impact research.
• Develop a strong understanding of users to inform product and service design decisions.
• Lead user research activities within your team, selecting appropriate methodologies to generate valuable insights.
• Plan and conduct qualitative research, including remote and in-person interviews, observations, diary studies, concept testing and usability testing.
• Use quantitative research methods, such as surveys, to uncover actionable insights and work alongside analytics specialists to enrich findings.
• Consider the end-to-end user journey, including business, policy and technical constraints that may influence the user experience.
• Present research findings clearly and engage teams in analysis and synthesis activities to build empathy for users.
• Support the adoption of user-centred design principles and user research best practices across teams and the wider organisation.

Essential Skills and Experience

• Proven experience leading user research programmes using a range of behavioural and attitudinal research methods, with a strong understanding of when to apply them.
• Experience working across multiple stages of the product or service lifecycle, from discovery and exploration through to design and delivery.
• Existing Security Check (SC) Clearance or eligibility to obtain it, including meeting UK residency requirements.
• Experience working with Government Digital Service (GDS) Service Standards and applying GDS design principles.
• Excellent communication, storytelling, stakeholder management and facilitation skills.
• Experience working within multidisciplinary agile teams, leading research activities and influencing product or service design through user insights.
• Familiarity with using prototypes to test hypotheses, validate assumptions and evaluate user journeys.
• Knowledge of tools and techniques used for both remote and in-person research.

Desirable Skills

• Bachelor’s degree in Psychology, Sociology, Anthropology, Human-Computer Interaction, User Experience or a related discipline.
• Experience recruiting and engaging diverse user groups to support the delivery of accessible and inclusive services.
• A passion for continuous learning and applying emerging technologies and approaches to enhance research practices and client outcomes.

About You

You are passionate about user-centred design, critical thinking and problem solving. You enjoy collaborating with others, sharing knowledge and helping teams create intuitive digital products and services that meet genuine user needs.

You are comfortable working in fast-paced, collaborative environments and are excited by the opportunity to influence the design and delivery of impactful digital services.

What’s on Offer

• The opportunity to join a growing and collaborative digital community that actively shares knowledge, expertise and best practice.
• Exposure to a broad range of complex and meaningful projects across both public and private sector organisations.
• Ongoing opportunities for professional development, learning and career growth.
• Hybrid working arrangements.
• Opportunities to travel to client sites when required by project needs.

If you are an experienced User Researcher looking to make a meaningful impact through user-centred design and research, we’d love to hear from you.

Service Designer

£420 per day | Inside IR35 | 12-Month Contract

We are seeking an experienced Service Designer to join a major public sector digital transformation programme focused on the design and delivery of a high-profile mobile application.

Working within a multidisciplinary agile team, you will help design end-to-end services that meet user needs while aligning with GOV.UK Service Standards and Government Digital Service (GDS) best practice.

Role Details

• Role: Service Designer
• Rate: £420 per day
• Contract Length: 12 months
• IR35 Status: Inside IR35
• Sector: Public Sector
• Project: Mobile Application Delivery
• Working Pattern: Remote/Hybrid

Key Responsibilities

• Lead service design activities across the full service lifecycle
• Create and maintain service blueprints, user journeys and service maps
• Facilitate workshops with business stakeholders and delivery teams
• Collaborate closely with Product Managers, User Researchers, Content Designers, Business Analysts and Developers
• Use user research and data insights to inform service improvements
• Identify pain points, opportunities and service enhancements
• Ensure services are accessible, inclusive and user-centred
• Support delivery in line with GDS standards and assessments

Essential Skills & Experience

• Demonstrable experience working as a Service Designer
• Strong GDS experience delivering digital services within UK Government or wider public sector organisations
• Experience working through GDS service phases (Discovery, Alpha, Beta and Live)
• Understanding of GOV.UK Service Standard and user-centred design principles
• Experience designing services for mobile applications
• Strong stakeholder engagement and workshop facilitation skills
• Experience working within agile, multidisciplinary teams
• Ability to produce high-quality service design artefacts including journey maps, service blueprints and ecosystem maps

Desirable

• Experience of government service assessments
• Experience working within complex transformation programmes
• Familiarity with tools such as Miro, Figma, Jira and Confluence

Security Requirements

Candidates must:

• Be British Nationals
• Have a minimum of 5 years continuous UK residency
• Be eligible to obtain and maintain BPSS Clearance

Apply Now

If you are a Service Designer with strong GDS, public sector, and mobile app experience, we’d like to hear from you. This is an excellent opportunity to contribute to a large-scale digital programme delivering meaningful outcomes for users across the UK.

SC Cleared Content Designer (Contract)

Rate: £350-£380 per day
IR35 Status: Outside IR35
Contract Length: Initial 6-month contract
Location: Hybrid / Primarily Remote
Security Clearance: Active SC Clearance required

The Opportunity

We are seeking an experienced SC Cleared Content Designer to join a major public sector digital transformation programme delivering user-centred, accessible services.

Working within a multidisciplinary team, you will lead content design activities across complex digital services, ensuring content is clear, accessible and aligned with user needs. You will collaborate closely with designers, researchers, business analysts and stakeholders to create high-quality service content that meets Government standards and best practice.

This role is ideal for a contractor with strong GDS experience who enjoys working on complex services with real-world impact.

Key Responsibilities

• Design and deliver user-centred content across digital services and journeys
• Create effective service content, transactional content and microcopy
• Apply GDS content standards, patterns and best practices
• Ensure content meets accessibility and inclusive design requirements
• Use user research insights and evidence to inform content decisions
• Work closely with User Researchers, Service Designers, Interaction Designers and Business Analysts
• Facilitate discussions and confidently present content recommendations to stakeholders
• Contribute to continuous improvement of content and service experiences

Essential Skills & Experience

• Proven experience as a Content Designer within UK Government or public sector digital services
• Strong knowledge of GDS standards, guidance and content design practices
• Experience creating service content and microcopy for complex digital services
• Strong understanding of accessibility standards and inclusive content design
• Experience working within multidisciplinary UCD teams
• Ability to interpret and apply user research findings
• Excellent stakeholder engagement and communication skills
• Active SC Clearance

Technical Environment

Experience with the following tools is advantageous:

• GOV.UK Design System
• GOV.UK Prototyping Kit
• Jira
• Miro
• Figma
• Confluence

Desirable Experience

• Experience using the GOV.UK Prototyping Kit
• Previous work within Government or wider public sector environments
• Experience delivering content for finance, accountancy or other complex transactional services
• Experience working within highly regulated environments

This is an excellent opportunity for an SC Cleared Content Designer with strong Government experience to join a collaborative digital team and play a key role in the delivery of complex public-facing services.