Scrum Master (SC Cleared) | Digital Engineering |

Posted September 11, 2026
£600 - £650 per day
London
Contract

Scrum Master (SC Cleared) | Digital Engineering | Up to £650 per day Inside IR35

We’re seeking experienced Scrum Masters to support high-profile Digital Engineering delivery teams within a complex Scaled Agile Framework (SAFe) environment. This role requires individuals who can confidently facilitate agile delivery, remove impediments, and coach teams to maximise performance while engaging effectively with senior engineering stakeholders.

Key Responsibilities

Facilitate Scrum ceremonies including daily stand-ups, sprint planning, sprint reviews and retrospectives.
Drive delivery excellence and promote Agile best practices across engineering teams.
Identify, manage and remove blockers to ensure consistent delivery progress.
Facilitate and support Programme Increment (PI) Planning activities.
Coach teams, Product Owners and stakeholders on Agile principles and delivery discipline.
Manage dependencies, risks and delivery challenges across multiple teams within a scaled agile environment.
Foster collaboration and continuous improvement across engineering and delivery functions.
Build strong relationships with senior engineering and programme stakeholders.

Essential Skills & Experience

Proven experience working as a Scrum Master within complex technology or engineering programmes.
Strong experience working within a Scaled Agile Framework (SAFe) environment.
Hands-on experience facilitating and supporting PI Planning events.
Demonstrable track record of coaching teams on Agile delivery practices and continuous improvement.
Strong stakeholder management skills with the confidence to engage and challenge senior engineering stakeholders.
Excellent communication, facilitation and problem-solving skills.
Active SC Clearance is essential.

Desirable Experience

Previous experience working within a consultancy environment.
Experience delivering programmes within the Defence sector.
Exposure to complex, secure or highly regulated environments.

Security Requirements

Active SC Security Clearance required.
UK Sole National.

Contract Details

Rate: Up to £650 per day
Duration: 6 months initial contract
Engagement: Inside IR35
Location: Reading (2 days per week onsite)

This is an excellent opportunity to join a major Digital Engineering programme, working within a mature SAFe delivery environment on strategically important projects alongside senior engineering and programme stakeholders.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

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SC Cleared Interaction Designer

Posted September 8, 2026
£525 - £540 per day
London
Contract

SC Cleared Interaction Designer | Central Government | Up to £540 per day | Inside IR35

We are seeking an experienced SC Cleared Interaction Designer to join a high-profile Central Government programme on an initial 4-month contract.

Working within a multidisciplinary agile team, you will play a key role in designing intuitive, accessible and user-centred digital services that meet both user needs and Government Digital Service (GDS) standards.

Key Responsibilities

Lead interaction design activities across complex digital services and transformation programmes.
Design clear, effective and accessible user journeys, workflows and interfaces.
Create wireframes, prototypes and interaction patterns to test and communicate design concepts.
Collaborate closely with User Researchers, Service Designers, Product Managers and Developers.
Use research insights and data to inform design decisions and improve user outcomes.
Contribute to the development and maintenance of design systems and reusable patterns.
Support teams through Discovery, Alpha, Beta and Live phases of delivery.
Ensure designs comply with accessibility standards and GDS best practices.
Present and justify design decisions to stakeholders at all levels.

Essential Experience

Active SC Clearance (current and transferable).
Proven Interaction Design experience within Central Government.
Strong knowledge of GDS standards, the Digital Service Standard and user-centred design principles.
Experience working across Discovery, Alpha, Beta and Live phases.
Strong experience creating wireframes, prototypes and user flows using tools such as Figma, Adobe XD or similar.
Good understanding of accessibility standards, including WCAG 2.1.
Experience working within agile, multidisciplinary teams.
Excellent communication and stakeholder management skills.

Desirable Experience

Experience supporting services through GDS assessments.
Experience working with Government Design Systems and design pattern libraries.
Knowledge of front-end technologies and technical constraints.
Experience delivering interaction design on large-scale digital transformation programmes.

Contract Details

Role: Interaction Designer
Sector: Central Government
Security Clearance: Active SC Clearance required
Location: London (1-2 days per week onsite)
Contract Length: 4 months
Rate: Up to £540 per day
IR35: Inside IR35

This is an excellent opportunity for an Interaction Designer with strong GDS and Central Government experience to help deliver accessible, high-quality digital services that make a real difference to citizens and government users.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

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SC Cleared Service Designer

Posted
£525 - £540 per day
London
Contract

SC Cleared Service Designer | Central Government | Up to £540 per day | Inside IR35

We are seeking an experienced SC Cleared Service Designer to join a high-profile Central Government programme on an initial 4-month contract.

Working within a multidisciplinary agile team, you will play a key role in designing and improving end-to-end public services, ensuring they meet user needs, business objectives and GDS standards.

Key Responsibilities

Lead service design activities across complex digital and business transformation programmes.
Map and design end-to-end services, identifying pain points, opportunities and improvements.
Facilitate workshops with stakeholders to understand processes, challenges and user needs.
Create service blueprints, user journeys and other service design artefacts.
Collaborate closely with User Researchers, Product Managers, Business Analysts and Delivery Managers.
Support service teams through Discovery, Alpha, Beta and Live phases.
Ensure services align with GDS standards and user-centred design principles.
Translate research and operational insights into practical service improvements.
Present recommendations and service designs to senior stakeholders.

Essential Experience

Active SC Clearance (current and transferable).
Proven Service Design experience within Central Government.
Strong knowledge of GDS standards, the Digital Service Standard and service design methodologies.
Experience working across Discovery, Alpha, Beta and Live phases of delivery.
Demonstrable experience producing service blueprints, user journeys and ecosystem maps.
Strong facilitation and stakeholder engagement skills.
Experience working within agile, multidisciplinary teams.
Ability to communicate complex concepts and design decisions clearly to both technical and non-technical audiences.

Desirable Experience

Experience supporting services through GDS assessments.
Knowledge of accessibility and inclusive design principles.
Experience delivering service design within large-scale digital transformation programmes.
Understanding of operational processes, policy impacts and organisational change.

Contract Details

Role: Service Designer
Sector: Central Government
Security Clearance: Active SC Clearance required
Location: London (1-2 days per week onsite)
Contract Length: 4 months
Rate: Up to £540 per day
IR35: Inside IR35

This is an excellent opportunity for a Service Designer with strong GDS and Central Government experience to help shape and deliver high-impact public services. Apply now for immediate consideration.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Apply for this Job

SC Cleared User Researcher

Posted
£525 - £540 per day
London
Contract

SC Cleared User Researcher | Central Government | Up to £540 per day | Inside IR35

We are seeking an experienced SC Cleared User Researcher to join a high-profile Central Government programme on an initial 4-month contract.

Working as part of a multidisciplinary agile team, you will help shape and improve digital services by delivering high-quality user research and ensuring user needs are central to service design and delivery.

Key Responsibilities

Plan and conduct qualitative and quantitative user research activities.
Carry out user interviews, usability testing, workshops and discovery research.
Analyse and synthesise research findings into clear, actionable insights.
Communicate findings to product, design and delivery teams, as well as senior stakeholders.
Produce user journeys, personas and other research artefacts where appropriate.
Champion user-centred design and evidence-based decision making.
Collaborate closely with Product Managers, Service Designers and Delivery teams throughout the service lifecycle.

Essential Experience

Active SC Clearance (current and transferable).
Proven User Research experience within Central Government.
Strong knowledge of GDS standards, the Digital Service Standard and user-centred design principles.
Experience working across Discovery, Alpha, Beta and Live phases.
Ability to select and apply appropriate research methods to meet project objectives.
Strong stakeholder engagement and communication skills.
Experience working within agile, multidisciplinary teams.

Desirable Experience

Experience supporting services through GDS assessments.
Knowledge of accessibility and inclusive design practices.
Experience delivering research on large-scale digital transformation programmes.

Contract Details

Role: User Researcher
Sector: Central Government
Security Clearance: Active SC Clearance required
Location: London (1-2 days per week onsite)
Contract Length: 4 months
Rate: Up to £540 per day
IR35: Inside IR35

This is an excellent opportunity for a User Researcher with strong GDS and Central Government experience to contribute to the delivery of impactful public services. Apply now for immediate consideration.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Apply for this Job

Senior Service Designer

Posted
£51000 - £70000 per annum
2 days onsite in either London, Bristol, Manchester, Newcastle and Glasgow
Permanent

Senior Service Designer

About the Opportunity

Our client is a leading transformation and digital consultancy that helps organisations solve complex challenges through the combination of strategy, design, technology, data and innovation.

This is an opportunity to join a growing digital and transformation practice, working on large-scale public sector programmes that deliver meaningful outcomes for users. You’ll collaborate with multidisciplinary teams to design and improve services that are accessible, inclusive and centred around user needs.

The Role

As a Senior Service Designer, you will lead service design workstreams from discovery through to delivery, shaping innovative products and services for public sector organisations. You will take ownership of the design approach, outputs and outcomes, ensuring solutions are practical, user-centred and aligned to organisational objectives.

You will work independently within multidisciplinary teams while supporting the growth of service design capability through mentoring, knowledge sharing and contribution to business development activities.

Key Responsibilities

Lead end-to-end service design activities from ideation through to solution development and testing
Define and tailor service design approaches, methods and outputs to meet client needs and levels of design maturity
Develop and oversee high-quality service design artefacts, ensuring consistency and impact
Apply expertise in Government Digital Service (GDS) standards, accessibility and inclusive design to support successful service assessments
Facilitate workshops, co-design sessions and stakeholder engagement activities
Communicate complex ideas through clear storytelling and visualisation techniques
Manage stakeholders effectively, balancing competing perspectives while advocating for user-centred design
Identify and manage priorities, risks, dependencies and delivery requirements
Mentor and support junior colleagues, delegating responsibilities where appropriate
Contribute to the development of service design tools, methods and propositions by staying current with industry trends and emerging technologies

Please note: Active SC (Security Check) Clearance is required for this role.

Skills & Experience

Essential

Minimum 5 years’ experience designing services and products
Proven experience leading service design workstreams across multiple projects or clients with minimal supervision
Strong expertise in Government Digital Service (GDS) standards and principles, including experience supporting and passing service assessments
Experience selecting and tailoring service design methods, approaches and artefacts to suit client requirements and organisational maturity
Strong workshop facilitation and design sprint experience
Ability to simplify and solve complex problems in fast-paced environments
Excellent storytelling and communication skills with a broad range of stakeholders
Experience working within agile, cross-functional teams alongside user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers
Ability to manage competing priorities and work proactively under tight timescales
Experience engaging with legal, policy and other specialist teams to drive service and design decisions
Flexibility to support activities across wider user-centred design disciplines or project delivery where needed
Ability to showcase examples of service design work and demonstrate your design process through artefacts and outcomes

Required Clearance

Active SC (Security Check) Clearance

Career Development & Growth

In addition to project delivery, you will have opportunities to contribute to the wider business through:

Business Development

Supporting proposals, bids and client presentations
Contributing to proposition development and solution shaping
Participating in client-facing events and engagement activities

Internal Contribution

Supporting recruitment and capability development
Contributing to thought leadership, whitepapers and innovation initiatives
Participating in internal communities, events and practice development activities

Learning & Development

Access to professional training and certifications
Ongoing career development support
Opportunities to build expertise across a range of digital, technology and transformation disciplines

Why Join?

Work on high-profile digital transformation programmes with significant public impact
Join a collaborative and growing community of service design and digital professionals
Gain exposure to leading technologies and innovative delivery approaches
Benefit from a strong culture of learning, knowledge sharing and professional growth
Access a wide range of technical, consulting and delivery-focused training opportunities
Participate in regular team events, knowledge-sharing sessions and networking opportunities

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Apply for this Job

Service Designer

Posted
£40000 - £55000 per annum
2 days a week onsite in either London, Bristol, Manchester, Newcastle or Glasgow
Permanent

Service Designer

Join a Leading Digital Transformation Consultancy

A leading business and technology consultancy is looking for a talented Service Designer to join its growing digital and innovation practice. Working alongside multidisciplinary teams, you will help clients design, improve and deliver user-centred services that solve complex challenges through the thoughtful application of design, technology, data and creativity.

This is an exciting opportunity to contribute to impactful transformation programmes across both public and private sector organisations while developing your expertise within a collaborative and supportive environment.

The Role

As a Service Designer, you will support clients through the end-to-end service design lifecycle, helping to create innovative products and services from early discovery and ideation through to delivery, testing and continuous improvement.

You will work within cross-functional teams to deliver high-quality service design outputs, champion accessibility and inclusion and advocate for user-centred design principles throughout project delivery.

Key Responsibilities

Support clients through the full service design process, from ideation and inception through to solution build and testing
Create service design artefacts including user journeys, personas, service blueprints, service maps and proof of concepts
Apply recognised service design standards and best practices across public and private sector projects
Identify and address accessibility and inclusion considerations throughout the design process
Collaborate effectively within agile, multidisciplinary teams
Take ownership of service design deliverables while working closely with other user-centred design disciplines
Present insights and design outputs clearly using compelling visual communication
Facilitate workshops, ideation sessions and collaborative design activities
Identify and manage risks, escalating where appropriate
Promote and advocate for user-centred design among stakeholders and project teams
Bring a curious mindset with a passion for understanding user needs and challenging assumptions

Skills & Experience

Essential Experience

Minimum 3 years’ experience in service design and product design
Proven ability to work across the full service design lifecycle with minimal supervision
Experience working with Government Digital Service (GDS) standards and design principles, or comparable design frameworks
Strong capability in producing service design artefacts including:
- Current and future-state user journeys
- Personas
- Service concepts
- Service blueprints
- Related design documentation
Experience identifying potential accessibility barriers for complex user groups
Experience facilitating workshops, design sprints, ideation sessions or similar activities
Ability to visualise complex services in an accessible and engaging way for different audiences
Experience solving complex problems in fast-paced environments with strong storytelling skills
Experience working in agile, cross-functional teams including user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers
Ability to manage competing priorities within challenging timeframes
Strong stakeholder management and relationship-building skills
Passion for user-centric design and translating user needs into effective service solutions

Portfolio Expectations

Candidates should be able to demonstrate examples of previous work. This does not need to be a formal portfolio but should showcase your approach, process and service design outputs through visual artefacts and project examples.

Security Requirements

Applicants must be eligible to obtain UK Security Check (SC) clearance, including meeting applicable residency requirements.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Apply for this Job

User Researcher

Posted
£40000 - £55000 per annum
Bristol
Permanent

User Researcher

About the Role

We are looking for an experienced User Researcher to join a growing digital consultancy and collaborate with multidisciplinary teams to create user-centred products and services.

You will work closely with Product Managers, Designers, Developers and fellow User Researchers to deliver impactful research that deepens understanding of user needs and behaviours. Your insights will help shape products and services that solve real-world problems and create meaningful user experiences.

As the lead researcher within your team, you will recommend and deliver the most effective research approaches, ensuring teams can make informed, evidence-based decisions throughout the product lifecycle.

Key Responsibilities

Partner with Product Managers, Designers, Developers and other User Researchers to plan and deliver high-impact research.
Develop a strong understanding of users to inform product and service design decisions.
Lead user research activities within your team, selecting appropriate methodologies to generate valuable insights.
Plan and conduct qualitative research, including remote and in-person interviews, observations, diary studies, concept testing and usability testing.
Use quantitative research methods, such as surveys, to uncover actionable insights and work alongside analytics specialists to enrich findings.
Consider the end-to-end user journey, including business, policy and technical constraints that may influence the user experience.
Present research findings clearly and engage teams in analysis and synthesis activities to build empathy for users.
Support the adoption of user-centred design principles and user research best practices across teams and the wider organisation.

Essential Skills and Experience

Proven experience leading user research programmes using a range of behavioural and attitudinal research methods, with a strong understanding of when to apply them.
Experience working across multiple stages of the product or service lifecycle, from discovery and exploration through to design and delivery.
Existing Security Check (SC) Clearance or eligibility to obtain it, including meeting UK residency requirements.
Experience working with Government Digital Service (GDS) Service Standards and applying GDS design principles.
Excellent communication, storytelling, stakeholder management and facilitation skills.
Experience working within multidisciplinary agile teams, leading research activities and influencing product or service design through user insights.
Familiarity with using prototypes to test hypotheses, validate assumptions and evaluate user journeys.
Knowledge of tools and techniques used for both remote and in-person research.

Desirable Skills

Bachelor’s degree in Psychology, Sociology, Anthropology, Human-Computer Interaction, User Experience or a related discipline.
Experience recruiting and engaging diverse user groups to support the delivery of accessible and inclusive services.
A passion for continuous learning and applying emerging technologies and approaches to enhance research practices and client outcomes.

About You

You are passionate about user-centred design, critical thinking and problem solving. You enjoy collaborating with others, sharing knowledge and helping teams create intuitive digital products and services that meet genuine user needs.

You are comfortable working in fast-paced, collaborative environments and are excited by the opportunity to influence the design and delivery of impactful digital services.

What’s on Offer

The opportunity to join a growing and collaborative digital community that actively shares knowledge, expertise and best practice.
Exposure to a broad range of complex and meaningful projects across both public and private sector organisations.
Ongoing opportunities for professional development, learning and career growth.
Hybrid working arrangements.
Opportunities to travel to client sites when required by project needs.

If you are an experienced User Researcher looking to make a meaningful impact through user-centred design and research, we’d love to hear from you.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Apply for this Job

SC Cleared - Senior User Researcher

Posted September 7, 2026
£400 - £450 per day
London
Contract

User Researcher (SC Cleared)

Predominantly Remote

Up to £450 per day (Outside IR35)

Initial 3-Month Contract | Extensions Highly Likely

Active SC Clearance Essential

We are currently seeking an experienced User Researcher with active SC clearance to join a high-profile government digital programme. This is an excellent opportunity to work on meaningful, user-centred services within a collaborative agile environment, helping to shape and improve digital experiences used by thousands of citizens.

The successful candidate will bring strong experience delivering user research within Central Government or Defence environments, alongside a thorough understanding of Government Digital Service (GDS) standards and best practices. You’ll work closely with multidisciplinary teams to ensure user needs drive product and service decisions throughout the delivery lifecycle.

Key Responsibilities

Plan, design and conduct user research across Discovery, Alpha, Beta and Live phases.
Apply a range of qualitative and quantitative research methodologies, including interviews, usability testing, surveys and workshops.
Collaborate with Product Managers, Service Designers, Business Analysts, Content Designers and Delivery teams.
Analyse and synthesise research findings into actionable insights and recommendations.
Ensure services align with GDS principles, standards and assessment requirements.
Communicate research outcomes effectively to both technical and non-technical stakeholders.
Champion user-centred design, accessibility and evidence-based decision-making.
Support continuous service improvement through ongoing research and feedback loops.

Essential Experience

Proven experience as a User Researcher within Central Government, Defence, or wider Public Sector organisations.
Strong understanding of GDS standards, service assessments and user-centred design principles.
Experience delivering research across the full digital product lifecycle.
Demonstrable ability to influence stakeholders through evidence-based insights.
Strong communication, facilitation and stakeholder management skills.
Experience working within agile, multidisciplinary delivery teams.
Ability to manage competing priorities in a fast-paced environment.
Active SC Clearance is mandatory and must be in place before engagement.

Desirable Experience

Experience supporting or leading GDS service assessments, including Beta Assessments.
Experience working on large-scale citizen-facing digital services.
Knowledge of accessibility standards and inclusive research practices.
Previous experience within highly regulated government or defence environments.

Contract Details

Rate: Up to £450 per day
IR35 Status: Outside IR35
Location: Predominantly Remote
Duration: Initial 3-month contract
Extension Potential: Strong likelihood of extension
Start Date: ASAP

If you’re an SC-cleared User Researcher with Central Government or Defence experience and a strong background working within GDS environments, we’d love to hear from you.

Apply now with your latest CV for immediate consideration.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Apply for this Job

Technical Service Manager - Azure/DV Clearance - Outside IR35

Posted August 25, 2026
£500 - £550 per day + outside IR35
Hybrid role in Bristol and Newbury - 1 day each
Contract

We are supporting a high-profile defence client in recruiting Technical Service Manager.

This is an initial 9 month contract to start from end of September, with the below requirements:

Start date – End of September/start of October
Outside IR35
£500 – £550 p/d outside IR35
Hybrid working – 2 days per week (1 in Newbury, 1 in Bristol)
Experience working with Azure Cloud Platforms/Projects & Defence experience
Clearance – UKSV DV
Candidates are required to be Sole British Nationals due to engagement requirements

As a Technical Service Manager you will play a key part within an organisation, responsible for overseeing the technical services team and ensuring that the company’s technical operations run smoothly and efficiently. This role is integral to bridging the gap between the technical staff and higher management, ensuring that technical projects align with the broader organisational strategy and goals. As the Technical Services Manager you will focus on optimising service delivery, enhancing technical support capabilities, and managing the performance and development of the technical team across the client’s Azure Cloud Platform.

Active DV Clearance is a requirement for the role.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Apply for this Job

Senior User Researcher

Posted August 24, 2026
£55000 - £70000 per annum
This role require Hybrid working with 2 days a week onsite in office, the locations are either London, Manchester, Newcastle or Glasgow
Permanent

Senior User Researcher

About the Role

We are seeking an experienced Senior User Researcher to join a growing digital transformation and product delivery team. You will play a key role in helping teams better understand user needs, behaviours and motivations, enabling the creation of products and services that deliver meaningful outcomes.

Working closely with Product Managers, Designers, Developers and fellow User Researchers, you will lead research activities that inform product strategy, improve user experiences and support evidence-based decision making.

Key Responsibilities

Collaborate with cross-functional teams to plan and deliver impactful user research that provides deep insight into user needs and behaviours.
Help shape products and services that solve real user problems and meet user expectations.
Lead research activities within your team, recommending the most appropriate research approaches and methodologies.
Plan and conduct qualitative research including remote and face-to-face interviews, observations, diary studies, concept testing and usability testing.
Use quantitative research methods such as surveys to generate actionable insights and work alongside analytics teams to strengthen findings.
Consider the full end-to-end user journey, taking into account business, policy and technical constraints that may influence the user experience.
Communicate research findings clearly and involve stakeholders in analysis and synthesis activities to build user empathy and support informed design decisions.
Champion user-centred design principles and help embed user research best practices across teams and the wider organisation.

Skills and Experience

Essential

Proven experience leading user research using a range of behavioural and attitudinal research methods, with a strong understanding of when to apply them.
Experience working across multiple stages of a product or service lifecycle, from discovery and exploration through to design and delivery.
Current Security Check (SC) Clearance or eligibility to obtain SC Clearance through residency requirements.
Experience working to public sector digital service standards and applying digital design principles within service delivery environments.
Excellent communication, storytelling, stakeholder management and facilitation skills.
Experience working within multidisciplinary agile teams, leading user research activities and influencing product or service design through insight-driven recommendations.
Experience using prototypes to test assumptions, validate user journeys and evaluate concepts.
Knowledge of tools, techniques and best practices for both in-person and remote user research.

Desirable

Bachelor’s degree in Psychology, Sociology, Anthropology, Human-Computer Interaction, User Experience Design or a related discipline.
Experience including diverse user groups in research activities to support the delivery of accessible and inclusive services.
A passion for continuous learning, emerging technologies and professional development.

About You

You are a passionate advocate for user-centred design with strong critical thinking and problem-solving skills. You enjoy working collaboratively within multidisciplinary teams and are motivated by creating digital products and services that deliver genuine value to users.

You will join a growing community of digital professionals who actively share knowledge, expertise and best practices while working on meaningful and impactful projects.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.