Assignment:

Role: Interim Service Management Strategic & Operational Oversight Lead

Duration: Initial 6 months (likely extension)

Location: Hybrid

Start: ASAP

Service Management Strategic & Operational Oversight Lead (Interim)

Overview:

We are seeking an experienced Service Management Strategic & Operational Oversight Lead to provide senior leadership across Service Management.

The successful candidate will act as a senior Service Management representative, providing strategic leadership, operational oversight, governance and independent assurance across a significant Service Management transformation programme.

A key aspect of the role is providing oversight and constructive challenge of Enterprise Services’ delivery of Service Management capabilities on behalf of the company. The successful candidate will remain sufficiently engaged with operational service delivery to understand service health, identify risks, represent the company during key operational events and ensure Service Management capabilities continue to meet business needs, whilst retaining a strategic focus on governance, continual improvement and organisational change.

The role combines strategic thinking with practical operational insight and requires someone comfortable operating at Director level whilst building strong relationships with Product Teams, Enterprise Services and senior stakeholders.

Key Responsibilities:

The successful candidate will:

• Provide strategic leadership across Service Management.
• Lead the Service Management workstream within the Digital Engineering Modernisation (DEM) programme.
• Provide strategic oversight of Enterprise Services’ delivery of Service Management capabilities on behalf of the organisation.
• Provide independent assurance, challenge and direction across multiple Service Management transformation initiatives.
• Assess the impact of organisational change on Service Management responsibilities between the organisation and Enterprise Services.
• Act as a senior Service Management representative during governance forums, service reviews and major operational events where appropriate.
• Review service performance, operational risks, trends and Service Management effectiveness, ensuring issues are identified and driven through to resolution.
• Drive continual improvement across Service Management capability, operational performance and organisational maturity.
• Oversee governance, executive reporting, benefits realisation and Service Management assurance.
• Build strong collaborative relationships across Enterprise Services.
• Provide executive advice and constructive challenge to senior stakeholders, including Directors and the CTO.
• Ensure Service Management initiatives align with organisational strategy and deliver measurable business value.

Current Workstreams:

The role will provide leadership and oversight across several concurrent initiatives, including:

• Digital Engineering Modernisation (DEM) Service Management workstream.
• Future Service Management practice implementation.
• Service Management operating model design.
• Enterprise Services integration.
• Service Performance, Governance & Assurance.
• ServiceNow adoption and operational readiness.
• Change & Release transformation.
• Service Catalogue migration.
• Service Management capability maturity and continual improvement.

Experience Required:

We are looking for someone with:

• Extensive senior-level IT Service Management leadership experience.
• Strong operational Service Management experience.
• Strong ITIL knowledge (ITIL 4 preferred).
• Experience leading complex Service Management transformation programmes.
• Experience designing or evolving Service Management operating models.
• Experience providing operational oversight, governance and independent assurance of Service Management delivery.
• Strong executive reporting, governance and performance management experience.
• Experience working with ServiceNow and modern Service Management tooling.
• Excellent stakeholder management skills at Director and Executive level.
• Experience operating across multiple suppliers, Product Teams and organisational boundaries.
• Ability to provide constructive challenge whilst building trusted relationships.
• Excellent communication, facilitation and influencing skills.

Experience within UK Government or similarly complex organisations would be highly desirable.

Personal Attributes:

We’re looking for someone who is:

• Equally comfortable operating strategically and maintaining sufficient operational awareness to provide effective oversight.
• Able to challenge senior stakeholders constructively and influence positive change.
• Comfortable working with ambiguity and shaping future operating models.
• Pragmatic, outcome-focused and delivery orientated.
• Collaborative, credible and confident operating across organisational boundaries.
• Able to balance governance, assurance and continual improvement with a practical understanding of operational service delivery.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Hi all, I hope you having a good week.

CRD Business Analyst
Duration: 6 months (Likely extensions)
Rate: £850 per day – (Inside of IR35 and via an Umbrella)
Location: 2/3 days a week on site in London

Our client, a large investment manager, are looking for a very strong Business Analyst who has previous experience delivering an implementation of the investment platform Charles River.

– Experience implementing Charles River and similar platforms is NEEDED
– Strong set of core Business Analyst skills
– You will need an understanding of trading and portfolio management is also necessary to set up data correctly.
– Candidates should be problem-solvers who think outside the box and understand front-to-back processes.

If you are interested please send your CV to: [email protected]

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Senior Project Manager / £650 inside / Open Banking upgrade / Core Banking / Oracle flexcube / 4 days on-site / 6 month initial contract

Our Client a leading private and commercial banking company are hiring a Senior Project Manager to lead 2 initiatives.

1. An Oracle Flexcube upgrade

2. An upgrade of Open Banking to v4 which is in discovery at present.

Must have experience:

• Open banking experience (OBAPI preferred)
• Core banking experience, oracle flexcube
• Ability to work across multiple matrix managed teams, to build out a delivery plan, coordinate activities and ensure teams are on track
• Ability to run working groups and act as the bridge between technical and business teams
• Excellent senior stakeholder management and communication skills
• High level of attention to detail and ability to provide PM governance (reports & RAID).

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Project Manager | Application Modernisation & Cloud Migration

We’re looking for an experienced Project Manager to support a major government transformation programme focused on legacy application modernisation and cloud migration.

You’ll lead application upgrade and migration projects, including on-premise to Azure/AWS cloud transitions, working closely with stakeholders and third-party suppliers to deliver successful outcomes across a complex technology landscape.

Key Requirements

• Strong project management experience within IT/software delivery
• Experience delivering application modernisation and migration projects
• Understanding of Azure and/or AWS environments
• Excellent stakeholder and supplier management skills
• Experience working in multi-supplier environments
• Strong communication skills and a proactive approach
• Experience reviewing Statements of Work (SoW) and managing delivery end-to-end
• Previous Public Sector experience essential, ideally within Central Government

This is an excellent opportunity to join a high-profile programme driving the modernisation of critical government services.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Service Delivery Manager – SC/Defence and Military
To actively lead and manage hardware and software provided the client’s customers across the Public and Defence Sector. To Account Manage a set of external clients and manage internal resources throughout Project and Service deliverables.
You will bring an understanding of Service Delivery Standards, operating in ITIL environments and manage Service and Ticketing environments in applying prioritisation of hardware and software requirements.

Skill Set
Demonstrable evidence of suitable qualifications and experience i.e. Service Delivery Manager.
Professional attitude with excellent communication skills (verbal, written, presentation) and the ability to calmly and resolutely deal with stressful situations with competing clients, projects and demands.
A problem-solving mindset with the can-do experience to resolve or escalate as the situation demands.
Organised with a keen attention to detail and an ability to instil that structure to expert, demanding teams.
Team player with the ability to own tasks to conclusion.
A quick learner who can assimilate and become proficient in new processes and tools in rapid time, with the confidence to become a change champion for new ways of working.

Understands security and can manage the implementation of a Secure by Design (or similar) road map for a project or programme.

A high degree of IT literacy with a focus on Office 365, Atlassian products and other typical project management tool sets.

Ability to make commercially sound decisions related to project delivery.

A solid grounding in risk management and risk-based decision making to proactively manage projects, issues and risks in a controlled and professional manner, instilling confidence in project members, customers and other stakeholders and adopting the correct tone in communicating those matters.

Experience in both Waterfall and Agile delivery methodologies.

Key Tasks and Responsibilities

Service Delivery Management

Lead the delivery of hardware and software SLA’s

Provide regular project status updates within the organisation (project team and other stakeholders) and to prime contractor/customer.

Ensure that all project records are kept up to date and completed in a timely manner.

Manage and escalate, where appropriate, to management and stakeholders, any issues which could impact delivery time, budget or quality; identifying and presenting alternative solutions.

Identify lessons learned and contribute to the improvement of processes and procedures.

Build and manage meaningful and supportive relationships across the Business in order to deliver successful projects.

Monitor and manage the delivery of services to ensure they meet agreed-upon standards and service-level agreements (SLAs). They track performance metrics, identify bottlenecks, and implement improvements to maintain high-quality service

Maintain strong client relationships is central to the role. SDMs collect feedback, address concerns, and ensure clients are satisfied with the services provided

Coordinate with teams and vendors to resolve issues quickly and prevent recurrence. They also troubleshoot technical problems and oversee corrective actions

Track key performance indicators (KPIs), generate reports, and provide insights to management for informed decision-making

Delivery Management

Build and maintain positive customer relationships, maintaining an ongoing dialogue and reinforcing the quality brand.

Ensure customer acceptance and sign-off for deliverable and acceptance of project completion.

Define and manage any sub-contractor/third-party supplier input into projects to achieve optimum outcomes.

Coordinate the organisations input into prime contractor/customer technical management meetings and activities.

Ensure the timely production and delivery of all customer products.

Account Management

Maintain and build positive, long term customer relationships.

Use those relationships to identify opportunities that require sales or services effort, whilst retaining a direct relationship with the customer.

Provide portfolio level meaningful insights and evidence to inform business needs, objectives, KPI, outputs and outcomes.

Successful candidates will need active SC and will have to have experience across the Defence and Military Sector.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

IT Senior Auditor

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Lead Business Analyst/Business Architect
6 months initial
40% Onsite in Birmingham (Non Negotiable)
Strong day rate (Inside IR35 via an Umbrella)

Our client, a large financial services company are looking for a Lead Business Analyst or a Business Architect to come in and do all things customer journey.

Experience required:
– Candidates will need very strong stakeholder skills and must be happy speaking with C-Suite levels.
– You’ll need previous hands on experience mapping and building customer journeys.
– Previous investments experience would be great as its mapping the wealth advice customer journeys for different customers.
– Strong core Business Analyst skills or Business Architect skills.

If you, or someone you know, has this experience then please send your CV to [email protected] with a brief description of your relevant experience

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Technical Project Manager (Applications)

12 Months Initial (Multi-year programme)

Up to £425 via Umbrella

Scotland based (Mostly remote)

We are supporting a major public sector organisation to recruit for a Project Manager to play a key role in a multi-year programme of work with real impact on communities across Scotland.

This is an opportunity to contribute to technology change that directly supports better, more resilient public services and ultimately improves the lives of people across the country.

The successful candidate will take ownership of a complex third-party application estate, helping to manage, modernise and improve a portfolio of around 300 applications and a similar number of third-party suppliers.

This is a highly visible role working across legacy systems, operational teams, risk, suppliers and project stakeholders to ensure upgrades, decommissioning activity and application change are delivered safely and effectively.

Key responsibilities

• Lead and coordinate activity across a large portfolio of third-party applications, including legacy systems, upgrades and decommissioning work.
• Liaise with third-party suppliers to plan, prioritise and deliver application change, ensuring upgrades are managed effectively and service risks are understood.
• Work closely with operational teams, risk stakeholders and project governance groups to support safe and effective delivery.
• Help mature supplier relationship management, including moving towards more structured quarterly supplier engagement and relationship nurturing.
• Provide clear updates to project and programme stakeholders, ensuring risks, issues and dependencies are visible and well managed.

What we are looking for:

• Strong Project Management experience
• Experience working across application estates, application portfolios, technology delivery, service transition or supplier/vendor management.
• Strong understanding of third-party applications, legacy systems, upgrades, support models and application lifecycle considerations.
• Proven ability to work with external suppliers and internal stakeholders to plan, coordinate and deliver technology change.
• Experience operating within structured governance environments, ideally including risk management, change governance and project reporting.
• Ability to translate technical, operational and supplier information into clear actions, risks and decisions.
• Confident communication style, with the ability to build trusted relationships and challenge constructively where needed.
• Public sector, regulated environment or large complex organisation experience would be highly beneficial.

This is an excellent opportunity to take on a hands-on role within a long-term programme of work that will deliver meaningful improvements for communities across Scotland. Offering multi-year scope, high-impact project delivery and a largely remote working pattern, it’s a great opportunity for someone looking to combine flexibility with genuinely purposeful work.

Candidates must be based in Scotland. The role is expected to be around 90% working from home, with occasional travel to a local office or other Scottish sites as required

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Programme Manager – SC Cleared/IDAM

I am looking for an experienced Programme Manager with a background in:

• IDAM (Identity and Access Management) and Cyber Programmes
• Consultative approach across multi complex programmes
• Government experience essential
• Managing teams of 20 – 40
• Active SC Clearance

The role is for a high-profile Central Government client, who is looking for support across their Programme space. The successful Programme Manager will be working on site in London in a hybrid environment, whilst they can be based across the UK.

This will be an initial 12 month contract, inside IR35 at a day rate of £650 – £850.

Please send your CV to [email protected].

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Project Manager

We are recruiting Project Managers to work for a leading British engineering and technology consultancy. Our client is seeking experienced Project Managers to lead and deliver complex programmes across Government, National Security and Defence. This is an exciting opportunity to join a growing team delivering resilient technology solutions that help keep the UK safe.

Salary: £40,000-80,000 per annum

Location: Gloucester preferred (other offices considered)

Working Pattern: Flexible hybrid working, split between office, client sites, and home

Why This Role?

The Project Management market remains strong, with multiple businesses looking for talented and ambitious PMs across the South West. You will be delivering programmes that underpin national security and critical government operations – environments where what you do genuinely matters. Our client offers:

• Work that matters – you will be leading delivery across critical programmes in Government and National Security, contributing directly to keeping the UK safe
• Structured progression – a clear career framework with defined pathways, supported by senior leadership and client teams
• Ongoing development – access to training, professional certifications and exposure to complex, high-value programmes across defence and government
• Competitive pay – salary up to £90,000 depending on experience, with a strong wider benefits package
• Flexible working – a genuine hybrid model that trusts you to manage your time across office, client sites and home

Key Responsibilities

• Lead end-to-end delivery of complex engineering and technology projects across government and defence clients
• Define and manage project scope, schedules, budgets, risks and dependencies, ensuring delivery to time, cost and quality
• Act as the primary point of contact for senior stakeholders and client leads, managing relationships and expectations throughout the project lifecycle
• Develop and maintain detailed project plans, governance documentation and reporting in line with client and internal standards
• Lead cross-functional teams, coordinating across engineering, technical and commercial workstreams
• Identify, assess and manage risks and issues, escalating where appropriate and driving timely resolution
• Support bid and proposal activity, contributing to project planning, resourcing and cost estimation
• Drive continuous improvement across delivery processes, sharing lessons learned and best practice
• Ensure projects are delivered in line with relevant security and compliance requirements
• Contribute to the development of project management capability within the business

Essential Skills

• Proven experience delivering complex projects or programmes in a within MOD or other government security frameworks
• Knowledge of security classification handling and secure project environments
• Familiarity with Agile or hybrid delivery methodologies
• Strong stakeholder management and communication skills, with the ability to engage at all levels
• Experience managing project budgets, schedules and risk registers
• Recognised project management qualification (e.g., PRINCE2, APM PMQ, PMP or equivalent)
• Ability to work across multiple workstreams and adapt to changing priorities

Security Clearance – eDV Required

Due to the nature of the programmes this role supports, candidates must hold an active Enhanced Developed Vetting (eDV) clearance, or be willing and eligible to undergo the process. eDV is the UK’s highest level of national security vetting and is required for access to the most sensitive government and defence environments.

If you hold this level of clearance, and are uncomfortable sharing details via this platform, please email me directly at [email protected] where we can pick up and have a confidential call.

To be eligible for eDV clearance, candidates must meet the following criteria:

• Sole UK national – candidates must hold British citizenship only, with no dual nationality
• Residency – must have resided in the UK for a minimum of 10 years
• No outstanding criminal convictions or significant criminal history
• Pass a drugs and alcohol assessment as part of the vetting process
• Full financial background check, including credit history and any outstanding debts
• Willing to undergo in-depth personal interviews and character references as part of the vetting process
• No close family ties to foreign nationals or interests that could present a security risk

Please note: only candidates who currently hold active eDV clearance or can clearly demonstrate eligibility will be considered for this role.

Desirable Skills

• Understanding of systems engineering or technology integration programmes
• Experience supporting or leading bids and tenders in a defence or government context

If you are an experienced Project Manager with a structured approach, strong stakeholder skills and the drive to work on programmes that genuinely matter, we’d love to hear from you.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.