Senior Software Engineer

Posted August 28, 2026
£60000 - £72000 per annum + Bonus scheme, generous pension
Cardiff
Permanent

Senior Software Engineer

Location: Remote – Quarterly Visits to South Wales
Salary: £72,000 and excellent benefits

We’re looking for a Senior Software Engineer to join a high-performing engineering team building modern, scalable digital products. This is a hands-on role where you’ll design and develop high-quality applications, influence technical direction, and help drive engineering excellence across the business.

The Role

You’ll work across modern frontend and backend technologies, delivering scalable solutions while supporting best practices in software engineering, automation, security, and continuous delivery.

Key Responsibilities:

Design and build scalable applications using React and TypeScript
Develop backend services using Node.js/NestJS and API-driven architectures
Contribute to micro frontend and modular application design
Improve software quality through automated testing, CI/CD, and secure development practices
Collaborate with engineers, architects, and product teams to deliver robust solutions
Mentor developers and share knowledge across the team
Leverage AI-assisted development tools to enhance productivity and delivery

About You

Essential Skills & Experience:

Proven experience as a Senior Software Engineer
Strong expertise in React and TypeScript
Experience with Node.js, NestJS, or similar backend technologies
Strong understanding of the full software development lifecycle
Experience with CI/CD pipelines and automated testing
Knowledge of secure coding practices and resilient application design
Excellent communication and stakeholder collaboration skills
Previous mentoring or leadership experience

Desirable Experience:

Micro frontend architecture and module federation
Cloud platforms such as Azure or GCP
Authentication and authorisation technologies (OAuth2, OpenID Connect, SAML)
Docker, Kubernetes, Terraform, Helm, or similar tooling
Experience using AI tools to support software development

What We’re Looking For

A proactive and solutions-focused mindset
Strong ownership and delivery focus
Passion for modern engineering practices and continuous improvement
Collaborative approach with a willingness to mentor others
Curiosity, adaptability, and a desire to solve complex technical challenges
Interest in emerging technologies, including AI-assisted engineering

If you’re passionate about building modern software and want to make a significant impact within a collaborative engineering environment, we’d love to hear from you.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Apply for this Job

Senior / Lead Digital Architect

Posted
Negotiable
Senior / Lead Digital Architect (Hybrid) Sheffield (Hybrid - 3 Days Per Week Onsite) Up to £130,000 + Excellent Benefits Permanent
Permanent

Senior / Lead Digital Architect

Sheffield (Hybrid, 3 Days Per Week)

Up to £130,000 + Excellent Benefits

Permanent

A leading financial services organisation is seeking a Senior / Lead Digital Architect to play a key role in a major digital replatforming programme, focused on modernising customer-facing mobile applications and digital channels.

You’ll define architecture strategy, lead solution design across complex digital platforms, and work closely with engineering, product, and business stakeholders to deliver scalable, secure, cloud-native solutions.

Requirements

Senior / Lead Architect experience
Strong digital transformation and replatforming background
Experience with mobile app ecosystems
Cloud, APIs, microservices, and modern architecture expertise
Financial services or regulated industry experience preferred

Package

Up to £130,000 base salary
Bonus
Excellent pension
Private healthcare
Hybrid working (3 days onsite in Sheffield)

An excellent opportunity to shape the future digital architecture of a major financial services business.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Apply for this Job

Service Management Lead (DV Cleared)

Posted August 26, 2026
Up to £51200 per annum
Farnborough
Permanent

Service Management Lead (DV Cleared)

Location: Hampshire – Site Based
Security Clearance: DV Clearance Essential
Contract: Contract Opportunity

About the Role

We are seeking an experienced Service Management Lead to support the successful transition of new and changed IT services into live operational environments.

The role will act as the key bridge between project delivery teams, Service Management, Operations and Support functions, ensuring that all operational, technical and business readiness activities are completed, documented and approved before go-live.

You will take ownership of operational acceptance, service transition, support models, knowledge transfer, training, documentation, risk management and service handover activities, ensuring services are fully prepared to be supported effectively from day one.

This is a highly stakeholder-focused role requiring someone with strong IT Service Management, Service Transition and Operational Readiness experience, ideally within complex or secure environments.

Key Responsibilities

Service Transition & Operational Readiness

Lead Operational Readiness Reviews (ORRs) for new and updated IT services.
Develop and maintain operational readiness frameworks, processes and governance.
Ensure all operational acceptance criteria are completed before go-live.
Coordinate service transition activities across project and operational teams.
Act as the operational readiness authority for project deployments.
Ensure services are appropriately prepared for operational support before deployment.

Service Acceptance & Governance

Define and maintain Operational Acceptance Testing (OAT) requirements.
Facilitate readiness assessments and go-live reviews.
Identify, assess and manage operational risks, issues and dependencies.
Ensure service support requirements are documented, agreed and approved.
Provide clear readiness recommendations to senior stakeholders and governance forums.

Knowledge & Documentation

Ensure appropriate support documentation, work instructions, runbooks and knowledge articles are created and maintained.
Coordinate knowledge-transfer sessions between project/delivery and operational support teams.
Ensure Service Desk and resolver groups have the information and knowledge required to support new services.
Maintain appropriate service handover documentation and readiness records.

Support Model & Resource Readiness

Validate support structures, escalation paths, ownership and RACI models.
Ensure monitoring, alerting, backup, recovery and support tooling are operational and fit for purpose.
Work with technical teams to confirm operational support capability and capacity.
Identify support-team resource, training and knowledge requirements.
Ensure operational teams are appropriately prepared to take ownership of services.

Stakeholder Management

Work closely with Project Managers, Service Owners, Technical Architects, Engineers and Support Teams.
Provide operational readiness reporting to senior leadership and governance boards.
Communicate readiness status, risks, mitigation plans and recommendations clearly.
Build strong relationships across technical, project and operational teams.

Continuous Improvement

Identify opportunities to improve service transition and operational readiness processes.
Support the adoption of ITIL best practices and wider Service Management initiatives.
Review post-implementation outcomes and lessons learned.
Use lessons learned to improve readiness approaches for future deployments.

Essential Experience & Skills

5+ years’ experience in IT Service Management (ITSM) and Service Transition.
Strong understanding of ITIL principles and frameworks.
Proven experience managing Operational Readiness and/or Service Transition activities.
Excellent stakeholder management and communication skills.
Experience working across infrastructure, cloud, application and support teams.
Strong risk management and problem-solving capabilities.
Ability to coordinate multiple projects, workstreams and competing priorities.
Experience taking new or changed services through readiness, acceptance and transition into live service.
Strong understanding of operational support requirements and service handover.

Desirable Experience

ITIL Foundation or higher certification.
Experience using ServiceNow or equivalent ITSM platforms.
Project Management qualifications such as PRINCE2, Agile or PMP.
Knowledge and practical experience of Operational Acceptance Testing (OAT).
Previous experience working within complex, highly secure or regulated environments.

Key Deliverables

The successful candidate will be responsible for producing and managing deliverables including:

Operational Readiness Plans
Operational Acceptance Checklists
Service Handover Documentation
Support Models and RACI Definitions
Knowledge Articles and Runbooks
Training and Knowledge Transfer Records
Go-Live Readiness Assessments
Risk and Issue Registers
Service Transition Reports

What Success Looks Like

Success in this role will be demonstrated through:

Successful service deployments with minimal operational disruption or post-go-live incidents.
Reduced post-implementation support issues.
Consistent compliance with operational acceptance standards.
Completion of readiness activities within agreed timelines.
Strong feedback from Service Owners and operational teams.
Improved support-team preparedness and overall service stability.

Stakeholder Environment

The role will work closely with:

Project Managers
Service Owners
Technical Architects
Infrastructure & Cloud Teams
Service Desk and Resolver Groups
Change & Release Management Teams
Service Management and Operations Leadership

The role may report into functions such as the Head of Service Management, Service Delivery Manager, Operations Manager or Service Transition Manager.

Key Requirements

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Apply for this Job

Pensions Systems Developer

Posted
£65000 - £70000 per annum
Pensions Systems Developer Location: UK Remote
Permanent

Pensions Systems Developer

Location: UK (Remote)

The Opportunity

We are partnering with a leading pensions and administration organisation to recruit a Pensions Systems Developer to join a specialist technology team supporting a large-scale pensions administration environment.

This is an excellent opportunity for an experienced pensions systems professional to play a key role in the configuration, support and ongoing enhancement of a market-leading pensions administration platform. Working closely with internal stakeholders and third-party software providers, you will help deliver system improvements, technical solutions and platform enhancements that drive operational efficiency and improve the member experience.

Key Responsibilities

Develop, configure and enhance functionality across the pensions administration platform, including workflows, calculations, reporting, integrations and document production.
Provide technical support and troubleshooting for system users and operational teams.
Collaborate with project, change and business teams to deliver platform enhancements and new functionality.
Support testing and quality assurance activities to ensure reliable system releases.
Contribute to development planning, sprint activities and continuous improvement initiatives.
Produce and analyse reporting to demonstrate the impact of system developments and enhancements.
Ensure all development activity adheres to governance, quality and change management standards.
Provide technical guidance and support to colleagues, helping to build systems expertise across the wider business.

About You

We’re looking for someone with:

Experience supporting and developing defined benefit pensions administration systems.
Strong understanding of pensions operations, processes and administration technology.
Experience delivering system improvements and business-critical enhancements.
Excellent analytical and problem-solving skills.
The ability to manage multiple priorities and work effectively with a range of stakeholders.
Hands-on experience configuring pensions administration systems, including workflows, calculations, reporting, payroll, finance or member-facing functionality.
Advanced SQL skills and experience interrogating, analysing and troubleshooting complex data.
Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences.

What’s on Offer?

Competitive salary and bonus scheme.
Hybrid and flexible working arrangements.
Generous holiday allowance.
Excellent pension provision.
Life assurance and healthcare-related benefits.
Enhanced family-friendly policies.
Professional study support and development opportunities.
Employee wellbeing and assistance programmes.
Long-term career progression within a growing organisation.

Diversity & Inclusion

Our client is committed to creating an inclusive workplace where everyone is valued, respected and supported to achieve their potential. Applications are welcomed from candidates from all backgrounds and experiences.

Apply Today

If you’re an experienced pensions systems professional looking to work on a leading administration platform while helping shape future technology improvements, we’d love to hear from you.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Apply for this Job

Programme Manager - Customer Retention

Posted August 25, 2026
£950 - £1000 per day
West Midlands
Permanent

Programme Manager / SME – Hybrid – £1000 p/d – Customer Retention – 3 months

Our client – a leading financial services company are looking for a Senior Programme Manager to scope and set up an enterprise wide customer retention programme. SMEs or advisors with the correct experience will also be considered.

Applications will only be considered if you posses recent experience within a financial services company and relevant customer retention / re connection / re-engagement experience.

Key Responsibilities

▪️ Establish a customer retention programme from discovery through to full pilot roll out.
▪️ Identify customer touch points across customer journey (renewals, complaints, life cycles)
▪️ Design and implement targeted re-engagement strategies
▪️ Build data-led insights to track risk and performance
▪️ Develop and present strategy and business case to senior stakeholders
▪️ Drive cross-functional delivery and embed change through training and engagement

Required experience

▪️ Must have relevant experience from a financial services background
▪️ Proven delivery of customer retention programmes
▪️ Strong background in customer analytics, CRM or life-cycle strategy
▪️ Ability to run discovery, define scope and build business cases
▪️ Confident engaging and influencing senior stakeholders

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Apply for this Job

Senior User Researcher

Posted August 24, 2026
£55000 - £70000 per annum
This role require Hybrid working with 2 days a week onsite in office, the locations are either London, Manchester, Newcastle or Glasgow
Permanent

Senior User Researcher

About the Role

We are seeking an experienced Senior User Researcher to join a growing digital transformation and product delivery team. You will play a key role in helping teams better understand user needs, behaviours and motivations, enabling the creation of products and services that deliver meaningful outcomes.

Working closely with Product Managers, Designers, Developers and fellow User Researchers, you will lead research activities that inform product strategy, improve user experiences and support evidence-based decision making.

Key Responsibilities

Collaborate with cross-functional teams to plan and deliver impactful user research that provides deep insight into user needs and behaviours.
Help shape products and services that solve real user problems and meet user expectations.
Lead research activities within your team, recommending the most appropriate research approaches and methodologies.
Plan and conduct qualitative research including remote and face-to-face interviews, observations, diary studies, concept testing and usability testing.
Use quantitative research methods such as surveys to generate actionable insights and work alongside analytics teams to strengthen findings.
Consider the full end-to-end user journey, taking into account business, policy and technical constraints that may influence the user experience.
Communicate research findings clearly and involve stakeholders in analysis and synthesis activities to build user empathy and support informed design decisions.
Champion user-centred design principles and help embed user research best practices across teams and the wider organisation.

Skills and Experience

Essential

Proven experience leading user research using a range of behavioural and attitudinal research methods, with a strong understanding of when to apply them.
Experience working across multiple stages of a product or service lifecycle, from discovery and exploration through to design and delivery.
Current Security Check (SC) Clearance or eligibility to obtain SC Clearance through residency requirements.
Experience working to public sector digital service standards and applying digital design principles within service delivery environments.
Excellent communication, storytelling, stakeholder management and facilitation skills.
Experience working within multidisciplinary agile teams, leading user research activities and influencing product or service design through insight-driven recommendations.
Experience using prototypes to test assumptions, validate user journeys and evaluate concepts.
Knowledge of tools, techniques and best practices for both in-person and remote user research.

Desirable

Bachelor’s degree in Psychology, Sociology, Anthropology, Human-Computer Interaction, User Experience Design or a related discipline.
Experience including diverse user groups in research activities to support the delivery of accessible and inclusive services.
A passion for continuous learning, emerging technologies and professional development.

About You

You are a passionate advocate for user-centred design with strong critical thinking and problem-solving skills. You enjoy working collaboratively within multidisciplinary teams and are motivated by creating digital products and services that deliver genuine value to users.

You will join a growing community of digital professionals who actively share knowledge, expertise and best practices while working on meaningful and impactful projects.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Apply for this Job

Java Software Engineer

Posted
£55000 - £82000 per annum
Bristol
Permanent

We are looking for a Java Software Engineer to join a team delivering high-quality software on critical projects.

You will work as part of an Agile/Scrum team and be involved throughout the software development lifecycle, including development, testing, debugging and deployment.

Key responsibilities include:

Developing and delivering high-quality Java applications
Writing unit, integration and feature tests
Working with other technical teams to understand requirements and resolve issues
Creating and maintaining low-level technical designs and documentation
Supporting CI/CD and software delivery activities
Debugging, performance tuning and improving application reliability
Participating in Agile ceremonies and sprint activities
Contributing to digital transformation and wider engineering projects

What we’re looking for

You should have strong hands-on experience with:

Java and associated technologies
Spring Boot
Unit testing, test automation and TDD
DevOps tooling and CI/CD
Debugging, profiling and performance tuning
Agile software delivery

Experience with Docker or other container technologies would also be beneficial.

We are looking for someone with strong problem-solving skills, attention to detail and a genuine desire to continue developing their technical knowledge.

What’s on offer

In addition to a competitive salary, the role offers:

Up to 25 days’ annual leave
Private medical insurance
3 additional days’ leave each year for charitable work
Opportunities to work on complex and interesting technology projects
Ongoing opportunities to develop your technical skills and experience

The role will require some flexibility around location, with time spent on-site with clients and project teams where required.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Apply for this Job

Java Software Engineer

Posted
£55000 - £82000 per annum
London
Permanent

We are looking for a Java Software Engineer to join a team delivering high-quality software on critical projects.

You will work as part of an Agile/Scrum team and be involved throughout the software development lifecycle, including development, testing, debugging and deployment.

Key responsibilities include:

Developing and delivering high-quality Java applications
Writing unit, integration and feature tests
Working with other technical teams to understand requirements and resolve issues
Creating and maintaining low-level technical designs and documentation
Supporting CI/CD and software delivery activities
Debugging, performance tuning and improving application reliability
Participating in Agile ceremonies and sprint activities
Contributing to digital transformation and wider engineering projects

What we’re looking for

You should have strong hands-on experience with:

Java and associated technologies
Spring Boot
Unit testing, test automation and TDD
DevOps tooling and CI/CD
Debugging, profiling and performance tuning
Agile software delivery

Experience with Docker or other container technologies would also be beneficial.

We are looking for someone with strong problem-solving skills, attention to detail and a genuine desire to continue developing their technical knowledge.

What’s on offer

In addition to a competitive salary, the role offers:

Up to 25 days’ annual leave
Private medical insurance
3 additional days’ leave each year for charitable work
Opportunities to work on complex and interesting technology projects
Ongoing opportunities to develop your technical skills and experience

The role will require some flexibility around location, with time spent on-site with clients and project teams where required.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Apply for this Job

GenAI Fullstack Engineer

Posted
£55000 - £70000 per annum
Role requires 2 days a week onsite in either London, Manchester, Newcastle or Glasgow
Permanent

Full Stack Engineer – Generative AI

About the Opportunity

A leading technology-focused organisation is seeking a talented Full Stack Engineer to help design, build and scale innovative Generative AI solutions. This is an exciting opportunity to work on cutting-edge AI applications, contribute to production-grade platforms and collaborate with skilled professionals in a highly innovative environment.

The role offers exposure to emerging technologies, significant learning opportunities and the chance to influence both technical delivery and broader business initiatives.

The Role

As a Full Stack Engineer, you will:

Collaborate with multidisciplinary teams to develop Generative AI proof-of-concepts using technologies such as Retrieval-Augmented Generation (RAG) and intelligent agents.
Scale successful proof-of-concepts into robust, production-ready solutions.
Design and develop full stack applications across both AI-driven and traditional software projects.
Support the development of infrastructure that enables secure, scalable and reliable end-to-end solutions.
Explore emerging technologies and apply new innovations to real-world challenges.
Share knowledge across the team through coaching, mentoring and technical guidance.

Additional Opportunities

Business Development

You will have the opportunity to:

Lead or contribute to proposals, bids, RFP responses and customer presentations.
Help develop new service offerings and innovative solutions.
Participate in customer engagement and business development activities.

Internal Initiatives

You may also contribute to:

Internal campaigns, thought leadership activities and whitepaper development.
Recruitment, team-building initiatives and practice operations.
The evolution of technical capabilities, services and offerings.

Learning & Development

The organisation is committed to continuous professional growth, offering:

Access to training and industry-recognised certifications.
Opportunities to develop expertise in emerging technologies and high-demand areas, including Generative AI.
A collaborative environment that supports ongoing learning and career progression.

Skills & Experience

Eligibility

Must hold active SC (Security Check) Clearance or be eligible to obtain and maintain this level of clearance.

Technical Expertise

Backend Development

Experience building microservices using Python with FastAPI, TypeScript with Express, or equivalent technologies.

Frontend Development

Experience developing React applications using TypeScript.
Familiarity with frameworks such as Next.js, Vite, or similar.

Generative AI Technologies

Experience with Generative AI frameworks such as LangChain, LangGraph, CrewAI, Vercel AI, or equivalent tools.
Practical experience working with Large Language Models (LLMs), including platforms such as OpenAI, Anthropic, Mistral, Llama, or similar.
Familiarity with tools that support local or hosted model deployment.

Cloud & Infrastructure

Proficiency in AWS or Azure for application hosting and deployment.
Hands-on experience with Docker, Kubernetes and Docker Compose.
Exposure to Infrastructure as Code tools such as Terraform.
Experience with CI/CD platforms including GitHub, GitLab, Jenkins, or similar.
Familiarity with monitoring and observability tools for AI applications and services.

Database Technologies

Experience with vector databases such as ChromaDB, Pinecone, PGVector, Qdrant, MongoDB, or similar solutions.
Familiarity with NoSQL databases.
Experience working with SQL databases, particularly PostgreSQL or equivalent.

Version Control

Strong experience using Git and modern version control platforms.

Working Practices

Experience working within Agile delivery environments.

Communication Skills

Strong stakeholder management and communication skills.
Ability to communicate effectively with both technical and non-technical audiences.
Comfortable collaborating with internal teams and external stakeholders.

Why Apply?

This is an opportunity to join a forward-thinking organisation where innovation, collaboration and professional growth are central to success. You will work on impactful projects, contribute to the adoption of emerging technologies and play a key role in delivering next-generation AI solutions.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Apply for this Job

User Reseacher

Posted
£40000 - £55721 per annum
Role requires 2 days a week onsite in either London, Manchester, Newcastle or Glasgow
Permanent

User Researcher

About the Role

We are looking for an experienced User Researcher to join a growing digital consultancy and collaborate with multidisciplinary teams to create user-centred products and services.

You will work closely with Product Managers, Designers, Developers and fellow User Researchers to deliver impactful research that deepens understanding of user needs and behaviours. Your insights will help shape products and services that solve real-world problems and create meaningful user experiences.

As the lead researcher within your team, you will recommend and deliver the most effective research approaches, ensuring teams can make informed, evidence-based decisions throughout the product lifecycle.

Key Responsibilities

Partner with Product Managers, Designers, Developers and other User Researchers to plan and deliver high-impact research.
Develop a strong understanding of users to inform product and service design decisions.
Lead user research activities within your team, selecting appropriate methodologies to generate valuable insights.
Plan and conduct qualitative research, including remote and in-person interviews, observations, diary studies, concept testing and usability testing.
Use quantitative research methods, such as surveys, to uncover actionable insights and work alongside analytics specialists to enrich findings.
Consider the end-to-end user journey, including business, policy and technical constraints that may influence the user experience.
Present research findings clearly and engage teams in analysis and synthesis activities to build empathy for users.
Support the adoption of user-centred design principles and user research best practices across teams and the wider organisation.

Essential Skills and Experience

Proven experience leading user research programmes using a range of behavioural and attitudinal research methods, with a strong understanding of when to apply them.
Experience working across multiple stages of the product or service lifecycle, from discovery and exploration through to design and delivery.
Existing Security Check (SC) Clearance or eligibility to obtain it, including meeting UK residency requirements.
Experience working with Government Digital Service (GDS) Service Standards and applying GDS design principles.
Excellent communication, storytelling, stakeholder management and facilitation skills.
Experience working within multidisciplinary agile teams, leading research activities and influencing product or service design through user insights.
Familiarity with using prototypes to test hypotheses, validate assumptions and evaluate user journeys.
Knowledge of tools and techniques used for both remote and in-person research.

Desirable Skills

Bachelor’s degree in Psychology, Sociology, Anthropology, Human-Computer Interaction, User Experience or a related discipline.
Experience recruiting and engaging diverse user groups to support the delivery of accessible and inclusive services.
A passion for continuous learning and applying emerging technologies and approaches to enhance research practices and client outcomes.

About You

You are passionate about user-centred design, critical thinking and problem solving. You enjoy collaborating with others, sharing knowledge and helping teams create intuitive digital products and services that meet genuine user needs.

You are comfortable working in fast-paced, collaborative environments and are excited by the opportunity to influence the design and delivery of impactful digital services.

What’s on Offer

The opportunity to join a growing and collaborative digital community that actively shares knowledge, expertise and best practice.
Exposure to a broad range of complex and meaningful projects across both public and private sector organisations.
Ongoing opportunities for professional development, learning and career growth.
Hybrid working arrangements.
Opportunities to travel to client sites when required by project needs.

If you are an experienced User Researcher looking to make a meaningful impact through user-centred design and research, we’d love to hear from you.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.