Case Study: High Volume Customer Service Recruitment for a Leading Outsourced Provider

We partnered with a major Outsourced Service Provider operating largescale customer service and complaint handling functions within the Financial Services sector. Their environment demands a constant pipeline of high-quality talent to maintain service excellence across high volume teams.

The Challenge

The client required ongoing recruitment support to deliver around 1,000 Customer Service Representatives and Complaint Handlers per year.

The Solution

We embedded a dedicated team within the client’s operation and built a fully scalable recruitment framework designed specifically for volume Customer Service roles, including a targeted agile attraction strategy, candidate support and passive talent engagement.

The Result

Fill in the form below to read on and discover how we successfully helped them improve their candidate experience and reach 1300 hires per year.