User Researcher (SC Cleared / SC Eligible)

Join a leading consultancy’s Digital Excellence team, where strategic thinking, creativity, and technology come together to drive transformation across public and private sectors.

Role Overview

As a User Researcher, you’ll work in multidisciplinary teams to design user-centred digital services. You’ll lead research efforts, apply inclusive design principles, and ensure accessibility across all stages of the product lifecycle.

Key Responsibilities

• Collaborate with cross-functional teams to plan and conduct impactful user research.
• Lead research activities including interviews, usability testing, surveys, and diary studies.
• Apply both qualitative and quantitative methods to gather actionable insights.
• Advocate for inclusive and accessible design practices.
• Communicate findings effectively to inform design and product decisions.
• Support the integration of user-centred design across teams and projects.

What We’re Looking For

• Proven experience leading user research using a range of methodologies.
• Experience across discovery, design, and delivery phases.
• Familiarity with GDS service standards and design principles.
• Strong communication and stakeholder engagement skills.
• Experience working in agile, multidisciplinary teams.
• Knowledge of prototyping and testing user journeys.
• Proficiency with remote and in-person research tools.

Desirable:

• Degree in a relevant field (e.g., Psychology, HCI, Sociology).
• Experience with assistive technologies and accessibility testing.
• Accessibility certifications (e.g., CPACC, WAS, CPWA).
• Passion for continuous learning and emerging technologies.

Why Join?

• Work on high-impact projects with major public and private sector clients.
• Access to extensive training and certifications in tech, design, and agile delivery.
• Opportunities for career development, internal initiatives, and thought leadership.
• Inclusive, flexible working culture with a strong focus on wellbeing.
• Regular team events, knowledge-sharing sessions, and social activities.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.