User Researcher

About the Role

We are looking for an experienced User Researcher to join a growing digital consultancy and collaborate with multidisciplinary teams to create user-centred products and services.

You will work closely with Product Managers, Designers, Developers and fellow User Researchers to deliver impactful research that deepens understanding of user needs and behaviours. Your insights will help shape products and services that solve real-world problems and create meaningful user experiences.

As the lead researcher within your team, you will recommend and deliver the most effective research approaches, ensuring teams can make informed, evidence-based decisions throughout the product lifecycle.

Key Responsibilities

• Partner with Product Managers, Designers, Developers and other User Researchers to plan and deliver high-impact research.
• Develop a strong understanding of users to inform product and service design decisions.
• Lead user research activities within your team, selecting appropriate methodologies to generate valuable insights.
• Plan and conduct qualitative research, including remote and in-person interviews, observations, diary studies, concept testing and usability testing.
• Use quantitative research methods, such as surveys, to uncover actionable insights and work alongside analytics specialists to enrich findings.
• Consider the end-to-end user journey, including business, policy and technical constraints that may influence the user experience.
• Present research findings clearly and engage teams in analysis and synthesis activities to build empathy for users.
• Support the adoption of user-centred design principles and user research best practices across teams and the wider organisation.

Essential Skills and Experience

• Proven experience leading user research programmes using a range of behavioural and attitudinal research methods, with a strong understanding of when to apply them.
• Experience working across multiple stages of the product or service lifecycle, from discovery and exploration through to design and delivery.
• Existing Security Check (SC) Clearance or eligibility to obtain it, including meeting UK residency requirements.
• Experience working with Government Digital Service (GDS) Service Standards and applying GDS design principles.
• Excellent communication, storytelling, stakeholder management and facilitation skills.
• Experience working within multidisciplinary agile teams, leading research activities and influencing product or service design through user insights.
• Familiarity with using prototypes to test hypotheses, validate assumptions and evaluate user journeys.
• Knowledge of tools and techniques used for both remote and in-person research.

Desirable Skills

• Bachelor’s degree in Psychology, Sociology, Anthropology, Human-Computer Interaction, User Experience or a related discipline.
• Experience recruiting and engaging diverse user groups to support the delivery of accessible and inclusive services.
• A passion for continuous learning and applying emerging technologies and approaches to enhance research practices and client outcomes.

About You

You are passionate about user-centred design, critical thinking and problem solving. You enjoy collaborating with others, sharing knowledge and helping teams create intuitive digital products and services that meet genuine user needs.

You are comfortable working in fast-paced, collaborative environments and are excited by the opportunity to influence the design and delivery of impactful digital services.

What’s on Offer

• The opportunity to join a growing and collaborative digital community that actively shares knowledge, expertise and best practice.
• Exposure to a broad range of complex and meaningful projects across both public and private sector organisations.
• Ongoing opportunities for professional development, learning and career growth.
• Hybrid working arrangements.
• Opportunities to travel to client sites when required by project needs.

If you are an experienced User Researcher looking to make a meaningful impact through user-centred design and research, we’d love to hear from you.