SC Cleared Performance Analyst

SC Cleared Performance Analyst – Contract

Rate: Up to £620 per day (Inside IR35)
Location: London or Manchester (1-2 days per week on‑site)
Contract: 6 months
Clearance: Active SC required

We’re hiring an experienced SC‑cleared Performance Analyst to support the delivery of a high‑profile central government digital programme. This role focuses on measuring, analysing, and improving service performance using data-driven insight, helping to optimise user journeys and drive continuous service improvement across complex government environments.

This is a hands-on analytical role, working closely with product managers, user researchers, service designers, and engineers to define meaningful metrics, build dashboards, and generate actionable insights that inform strategic decisions.

Key Requirements

• Active Security Clearance (SC) – must be current and transferable
• Proven experience as a Performance Analyst within central government or regulated environments
• Strong experience with performance frameworks (e.g. GOV.UK Service Standard, KPIs, OKRs)
• Advanced skills in data analysis and visualisation, including:
  • Power BI (dashboard development, data modelling, reporting)
  • Excel / Google Sheets (advanced analysis)
  • SQL for data extraction and manipulation
• Experience working with web analytics tools (e.g. Google Analytics, Adobe Analytics)
• Strong understanding of user-centred design and digital service optimisation
• Ability to communicate insights clearly to both technical and non-technical stakeholders
• Experience working in Agile, multidisciplinary teams

Responsibilities

• Define and implement performance measurement frameworks aligned to service goals
• Identify KPIs, success metrics, and user outcomes across digital services
• Analyse performance data to identify trends, issues, and opportunities for improvement
• Develop dashboards and reporting suites (e.g. Power BI) for ongoing monitoring
• Work with product, design, and engineering teams to embed data-driven decision making
• Translate complex data into clear, actionable insights and recommendations
• Support A/B testing, experimentation, and continuous improvement initiatives
• Ensure data accuracy, governance, and alignment with government standards
• Contribute to service assessments (e.g. GDS) with robust performance evidence

Working Pattern

• 1-2 days per week on‑site in London or Manchester
• Remaining days remote, offering a flexible hybrid working model

If you’re an SC‑cleared Performance Analyst with strong central government experience, a data-driven mindset, and expertise in analytics, dashboards, and service optimisation, we’d like to hear from you.