Programme Manager - Customer Retention

Programme Manager – Customer Retention – Hybrid – £1000 p/d umbrella – 3mo initial

Our client – a leading financial services company are looking for a Senior Programme Manager to scope and set up an enterprise wide customer retention programme.

Key Responsibilities

• Establish a customer retention programme from discovery through to full pilot roll out.
• Identify customer touch points across customer journey (renewals, complaints, life cycles)
• Design and implement targeted re-engagement strategies
• Build data-led insights to track risk and performance
• Develop and present strategy and business case to senior stakeholders
• Drive cross-functional delivery and embed change through training and engagement

Required experience

• Must have relevant experience from a financial services background
• Proven delivery of customer retention programmes
• Strong background in customer analytics, CRM or life-cycle strategy
• Ability to run discovery, define scope and build business cases
• Confident engaging and influencing senior stakeholders

Please note, engagement via Umbrella Company Only; all taxes & NI deducted at source.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

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