Digital Business Analyst Consultant

About the Role

As part of the continued evolution of a leading digital transformation and consulting organisation, the team is increasingly helping clients design and deliver AI-enabled products and services.

This includes supporting organisations to:

• Identify and prioritise AI and data-driven opportunities
• Embed automation and generative AI capabilities into digital products
• Deliver more intelligent, insight-led user experiences
• Navigate emerging considerations around data, ethics and the responsible use of AI

Business Analysts play a key role in bridging business needs with technology and data, ensuring solutions deliver tangible value while remaining focused on user needs.

As a Digital Business Analyst Consultant, you will join a growing digital and innovation practice that values collaboration, knowledge sharing and continuous learning. The team is passionate about user-centred design, critical thinking, problem solving and creating high-quality digital products and services.

You will have the opportunity to work with a diverse range of major public and private sector organisations. This role offers a hybrid working model, with occasional travel required depending on project needs.

Key Responsibilities

As an Agile Business Analyst, you will:

• Help clients understand and explore how, where and why to apply digital and AI-enabled technologies and platforms
• Advise, design and deliver products and services that drive meaningful business transformation and value
• Play a pivotal role in end-to-end user-centred design projects, working across design, product, development and testing teams
• Work within multidisciplinary Agile Scrum teams to understand user needs, translate requirements into user stories and define acceptance criteria
• Collaborate closely with business stakeholders and technical teams to ensure successful product delivery
• Build strong stakeholder relationships while using analytical thinking, problem-solving and communication skills to help teams achieve their goals
• Support the delivery of user-focused, data-driven and innovative digital solutions

Skills and Experience

To be successful in this role, you should have:

• Experience working on user-centred product or service development projects
• Experience within multidisciplinary Agile Scrum teams, supporting delivery from research and design through to development and testing
• Experience working with recognised digital service standards and frameworks
• Proven ability to translate user needs and business requirements into user stories and acceptance criteria
• Experience acting as a bridge between business requirements and user needs, as well as between traditional and Agile delivery approaches
• Proficiency with requirements capture and backlog management tools such as JIRA
• Technical business analysis experience, including familiarity with concepts such as microservices, APIs and cloud infrastructure
• Strong stakeholder management skills with the ability to influence, manage conflict and build collaborative relationships
• Experience supporting and facilitating Scrum ceremonies and team activities
• Excellent analytical thinking, communication and problem-solving skills

Desirable Experience

Ideally, you will also have:

• Experience working across multiple industries such as the public sector, utilities, financial services, consumer goods and retail
• Experience supporting internal team operations through activities such as recruitment, mentoring, training, people management or business development
• Professional certifications in Business Analysis, Agile delivery, User-Centred Design or related disciplines
• Knowledge of emerging technologies including AI, automation and data-driven product development
• Exposure to AI or machine learning use cases within digital or technology delivery environments
• Experience with or interest in generative AI tools, including copilots, automation solutions and content or code generation technologies
• Familiarity with using AI tools to support analysis, documentation or technical design activities
• Awareness of AI ethics, governance and responsible AI considerations

Why Apply?

This is an opportunity to join a forward-thinking digital consultancy where you will help organisations transform the way they design, build and deliver products and services. You will work alongside talented multidisciplinary teams, contribute to innovative AI-enabled solutions and develop your expertise across a wide range of industries, technologies and business challenges.