Senior UX Designer/ UX Team Lead - Strategic & Hands on

Job Title Senior UX Designer/ UX Team Lead - Strategic & Hands on
Sector Digital
Location West Midlands, South West England, Manchester
Type Permanent
Salary £68000-£72000 Great Benefits and Pension

Senior UX Designer / UX Team Lead/ UX Manager / Head of UX / Head of Digital Design / Lead Digital Designer

Under the direction of the Head of Digital, the Digital Design Lead will be responsible for supporting the organisation to create delightful digital experiences by building better digital services.

The role will provide leadership and direction of the Digital Design team ensuring the capability is at the required standard and volume to support our Digital ambitions.

Working with a Digital management team and colleagues across the wider organisation the role will help to transform the organisation's digital abilities and capabilities, required to support and drive financial and operational improvements through the delivery of a portfolio of Digital change.

Skills and Experience:

  • Significant experience in strategic design / digital transformation, with a portfolio that demonstrates systematic and creative design thinking and human centred design, as well as a deep understanding of UI/UX best practices.
  • Proven track record in a digital design leadership role and experience of coaching and developing a team.
  • Strong business judgement; planning, decision-making and management skills; and communication, strategy and presentation abilities.
  • Ability to understand wider market and customer trends and translate into the organisations digital strategy.
  • Proven track record and experience of coaching and developing a team.
  • Customer focus.

Scope of the role:

  • Provide design leadership to a team of digital designers and content creators to transform the organisations digital experience, ensuring right balance between user experience, commercial returns and speed to market.
  • Responsible for the strategic digital design system, including building blocks, UI patterns, and rules.
  • Lead a small team of multidisciplinary designers and content creators / copywriters to transform needs and insights into digital customer journeys.
  • Work alongside product managers and customer experience experts to bring innovation with a human centred process.
  • Create and maintain the strategic vision for digital content: what is the right approach for content in the digital channel, ensuring the right user and segment focus.
  • Set the strategy and create standards for accessibility and vulnerable customers and ensure digital journeys adhere to those standards.
  • Validate ideas and designs using quantitative and qualitative methods, from A/B tests and product performance to guerrilla user testing.
  • Continuous collaboration with developing teams and experience managers to ensure that the implementation is successfully satisfying the user need that originated the design.
  • Create and maintain relevant digital policies, including but not limited to device and browser policy, privacy policy, cookie policy, etc.
  • Provide thought leadership to the design team, the wider digital team and the companies best practice design.

Senior UX Designer / UX Team Lead/ UX Manager / Head of UX / Head of Digital Design / Lead Digital Designer



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