Call Centre Trainer

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Resource Manager / Scheduler

We’re looking for an experienced Resource Manager / Scheduler to join a fast-paced operational environment, supporting workforce planning across both contact centre and back-office operations.

You’ll be responsible for forecasting demand, analysing capacity, identifying resource gaps, and creating effective workforce schedules to meet customer and business requirements. Working closely with Operations and Planning teams, you’ll provide insight-led recommendations on current and future headcount needs across permanent, temporary, and contractor workforces.

Key experience:

• Workforce scheduling, capacity planning or resource management.
• Contact centre and back-office operations.
• Demand forecasting and workforce planning.
• Analysing performance data to identify trends, risks and resource requirements.
• Stakeholder management across Operations and Planning teams.

Experience within large-scale customer programmes such as PPI, Motor Finance, Insurance Remediation or Claims Operations would be highly advantageous.

This is an excellent opportunity for someone from a Resource Management, Workforce Planning, Practice Manager or Capability Manager background looking to make a real impact in a data-driven operational environment.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Job Title: Executive Assistant

Location: London – Canary Wharf (2 days per week in the office)

Salary: £42,500 – £50,000 + Bonus

Full-Time, Fixed Term Contract

Start Date: ASAP, can wait a month or two for the right person

Please note that this is a 12 month Fixed Term Contract initially. There is a high likelihood of this role becoming permanent after the initial period, though no guarantee.

Our client, a highly regarded financial services firm, are seeking an Executive Assistant to support their CEO.

This is a fantastic opportunity to join a dynamic, midsized and growing organisation where you’ll play a pivotal role at the heart of the business.

The Role:

As Executive Assistant to the CEO, you will act as a gatekeeper, organiser, and trusted partner, ensuring the senior leader’s time is used effectively and business objectives are delivered seamlessly.

Key Responsibilities Include:

• Complex diary and inbox management, scheduling and prioritising across multiple demands
• Acting as a key point of contact for internal and external stakeholders, managing all correspondence with professionalism and discretion
• Taking ownership of projects and tasks, ensuring follow-through and timely completion
• Coordinating travel arrangements
• Planning and organising meetings, events, and offsites
• Preparing high-quality documents, reports, and presentations
• Managing expenses and processing invoices
• Taking accurate meeting minutes and tracking action points
• Supporting with broader administrative tasks as required

About You:

We are looking for an experienced Executive Assistant (or similar job role) who

• Has demonstrable experience supporting C-suite or senior executives in a fast-paced environment
• Holds experience within financial services or another professional services environment
• Is a proactive self-starter who anticipates needs ahead of time
• Possesses exceptional organisational skills and attention to detail
• Is an excellent communicator, able to build strong relationships with stakeholders at all levels
• Thinks strategically about time management, prioritisation, and workload
• Has a track record of taking ownership of work and delivering tasks end-to-end
• Is highly trustworthy and discreet, with experience handling sensitive and confidential information

Opportunity:

• Opportunity to work closely with a C-Level Executive and gain exposure to senior leadership decision-making
• Join a growing, ambitious organisation with a strong culture
• Collaborative, high-performing environment where your contribution is valued
• Strong benefits package and bonus scheme

If this is of interest, please apply below!

Lead Recruitment Consultant / Principal Recruiter
Manchester | Hybrid Working
£28,000 – £40,000 Basic Salary + Uncapped Commission

Looking for your next recruitment challenge?

We’re growing and looking for an ambitious recruiter to join our social, collaborative and high-performing team. Whether you’re already operating in a 360 recruitment role or looking to take the step into one, this is an opportunity to develop your career within a supportive business that genuinely invests in its people.

There is also a clear pathway into leadership, with the opportunity in the short to medium term to lead and mentor a team of recruiters as the business continues to grow.

At Outsource UK, we partner with leading organisations across Engineering, Manufacturing, Financial Services and Logistics, delivering specialist talent solutions while championing our mission to eliminate bias, privilege and inequality in talent engagement.

What You’ll Be Doing

• Building and developing client relationships
• Winning and managing recruitment opportunities
• Sourcing, engaging and placing high-quality candidates
• Managing the full recruitment lifecycle
• Developing talent pipelines within your specialist market
• Delivering an exceptional candidate and client experience

What We’re Looking For

• Previous recruitment experience
• Experience within an agency recruitment environment
• Ambitious, commercially minded and relationship-focused
• Strong communication and stakeholder management skills
• A collaborative team player who enjoys a social and supportive culture
• A desire to learn, develop and progress your career

What’s In It For You?

• Uncapped commission with no thresholds
• Clear career progression and leadership opportunities
• Early finish Fridays
• Annual company-wide trip
• Enhanced maternity, paternity and adoption pay
• Health Cash Plan
• Pension scheme
• Inclusive Bank Holiday policy
• Friendly, collaborative and social culture

Why Outsource UK?

We’re one of the UK’s largest independently owned STEM recruitment businesses. Our success is built on strong relationships, innovative thinking and a people-first approach. You’ll join a business where collaboration is valued, success is celebrated and career development is genuinely supported.

If you’re a recruiter looking for a collaborative environment, excellent earning potential and the opportunity to build a successful 360 career-with a route into team leadership-we’d love to hear from you.

Apply today and join Outsource UK.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Pension Administrator

Bristol, Full-Time Permanent Position, Flexible Hybrid Working.

Salary: Up to £35,000 (DOE) + Benefits.

Due to an uptake in growth and clientele demand, a leading financial services provider in Bristol is looking for a experienced customer service and pension administrator to join their specialist pensions Team.

Act as the Technical Support for upcoming projects and to the wider Customer Services team, dealing with queries from administrators & customers. Individuals in this role will provide input to projects and review all procedural changes as well as providing day to day to support with more complex customer queries, risk events, work orders and to support and coach less experienced colleagues.

If you’re an individual with experience and exposure to DB pension schemes, and have knowledge of transfers, pension calculations and wider projects, this could be the newest chapter for you!

The Role:

• Deliver excellent service to members, handling queries and casework.
• Keep pension records and systems accurate and up to date.
• Support team improvements and share ideas to enhance member experience.
• Record processes and help team colleagues.
• Assist with ad hoc projects and other wider projects.

Your Experience:

• DB pension knowledge & experience.
• Knowledge of current UK pension legislation.
• Strong, adaptable communication skills.
• Background in customer-focused, professional service.

Benefits:

• Annual Bonus scheme.
• 33 days holiday including bank holidays.
• Generous employer pension contributions.
• Life insurance cover.
• Enhanced family leave policies.
• Professional study support.
• Free on-site parking.

Ready to take the next step in your career? Apply today and become part of our innovative team!

If you’re interested in the above and would like to learn and discuss more, reach out to [email protected]

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

People Systems Analyst – HRIS / Dayforce (Hybrid)

Location: Cheltenham, Hybrid (3 days onsite, 2 days remote)

About the role
Our client, an established professional services firm operating in a structured, data-driven environment, are hiring a People Systems Analyst to own and deliver their HRIS capability.
You will lead the implementation and optimisation of a new Dayforce HRIS platform, improving HR processes, data quality and reporting across the business.
This is a hands-on systems role working across Dayforce, HR data, reporting tools and stakeholder teams in a delivery-focused, transformation environment.

Key responsibilities

• Lead implementation of Dayforce HRIS including configuration, testing and rollout
• Own day-to-day administration of the HRIS platform including updates and issue resolution
• Drive optimisation of HR processes aligned to system capability
• Manage integrations with IT systems and third-party platforms
• Act as primary contact for HRIS queries, support and troubleshooting
• Build and maintain system documentation, user guides and processes
• Deliver training across the business to ensure system adoption and consistency
• Ensure data accuracy, integrity and governance across employee records
• Conduct data audits and resolve discrepancies in line with GDPR requirements
• Produce HR reports, dashboards and management information for stakeholders
• Analyse workforce data to provide actionable insights and trends
• Partner with HR and Finance on workforce planning, budgeting and forecasting

Skills and experience

• Proven experience in HR systems, HRIS administration or HR data roles
• Strong experience with HRIS platforms such as Dayforce, Workday or SuccessFactors
• Experience delivering or supporting HRIS implementations and rollouts
• Advanced capability in Excel and HR data analysis
• Experience producing MI, reporting and dashboards from HR systems
• Strong understanding of data governance, GDPR and data quality controls
• Ability to translate data into clear, commercial insights
• Experience working with cross-functional stakeholders across HR, IT and Finance
• Strong organisational skills managing multiple system and data priorities
• Comfortable operating in a structured, process-driven environment

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Public Affairs Manager

£70,000 – £90,000 + 20% bonus (dependant on Experience)

Hybrid – 2 days a week in Central London

Permanent

We are working in Partnership with a technology business in the financial services ecosystem to hire an experienced senior Public Affairs Manager to support them during a period of transformation and expansion.

You will work closely with the Head of Public Policy to design and execute strategy and maintain their relationship with the government, policymakers and regulators.

This role would be perfect for someone who is highly experienced working in mid-size businesses either in Tech, Fintech or Financial Services, executing public affairs engagement plans.

The Role

• Brief senior leadership internally on public policy
• Design and execute public affairs engagement plans to strength reputation across parliament, government, trade bodies and media and build relationships in this space
• Deliver briefings to influence policy and legislative outcomes
• Maintain and execute public affairs / public relations schedule
• Prepare materials for political audiences and media outlets – including policy briefings speeches, speaking notes and more

We’re Looking For

• Experience as a Public Affairs Specialist with significant experience interacting with parliamentarians, ministers and government officials
• A strong understanding of Fintech / Technology policy
• Experience supporting and managing corporate events
• Very strong stakeholder management skills with the ability to build relationships internally and externally.
• Strong experience in Technology, Fintech or Financial Services in highly desirable

If this role is of interest, please apply below!

Key Points

• Interim Marketing Lead
• £60,000 – £75,000 + Benefits (potential flexibility)
• 12 Month contract
• Start in July / August 2026
• Insurtech
• City of London
• Hybrid Working

Overview

We are working in partnership with a fantastic, established and growing Insurance Software business who are looking to hire an Interim Marketing Lead to drive the function over a period of 12 months. You will manage a team of 3 and report into Senior Leadership in an ambitious and well established Insurtech company.

This role is responsible for leading the marketing team, delivering strategy and multi-channel marketing programmes to drive the future of the long-term sales lifecycle.

This role would be perfect for a strong, B2B generalist marketing leader with experience in Insurance (and ideally technology) who has a particular strength in B2B Events and Community building through networking and campaign execution.

Responsibilities Include:

• B2B Marketing Strategy
• Multi-channel Campaign Management
• Events Management and Marketing – Trade Shows, Conferences, Client Engagements.
• Overseeing (though no need to be a specialist in) Paid Media, SEO, Social Media, Email Marketing, CRM

What We’re Looking for

Essential:

• Very strong broad generalist B2B marketing leadership experience
• Experience in Marketing Strategy and Planning, aligning to commercial goals
• Experience delivering marketing campaigns in insurance / Insurtech / Insurance SaaS or similar – either marketing to these companies or for them
• Strong experience in Events Marketing and Networking
• Strong stakeholder management skills with commercial acumen

Desirable:

• Experience in a Technology environment is desirable
• Experience managing a team – desirable
• Experience in a midsize company – desirable
• Management of a small team – desirable
• An understanding of CRM, Marketing Analytics, and Paid channels (managed here by specialists) – desirable

If this role is of interest, please send your CV to [email protected] or apply below

Company Type: Global Fintech Scale-Up based in London

Role: Partnerships Management Lead

Time in Office: Central London, 2 days per week in Office

Salary: £85,000 to £105,000 base + bonus + benefits (salary dependant on experience)

We are working in partnership with an ambitious, scaling payments fintech who are expanding their remit and looking to build a more structured, detailed Partnerships Framework from onboarding to lifecycle management.

This vision is for this role to grow into one leading a function owning their approach to partnerships.

This role is working with an established scale-up with over 100 employees and operating globally with long-term customers in the UK and abroad.

We are looking for an ambitious Senior Partnerships Specialist who understands how Partnership Frameworks are built. You will build relationships internally and across the payments ecosystem to define a compelling partner value proposition and expand the businesses current network.

Success here will be building a strong partner ecosystem, sharing partnerships knowledge across the business, setting the groundwork for establishing a wider function, and revenue contribution.

Overview of Responsibilities:

• Build and implement the partnership framework
• Define and track key metrics including activation, pipeline contribution, revenue impact and engagement
• Work with other sales functions to define partner strategies to support growth
• Identify the right partner types, relevant propositions and go-to-market approaches
• Identify qualify high-value partners
• Design and deliver onboarding and enablement approaches
• Ensure partners and colleagues are equipped with the tools, context and alignment needed to deliver tailored solutions
• Drive partner activation and pipeline development

What We’re Looking for:

• Experience working within a Partnerships role of similar, with experience fully owning or part owning the development of the framework and approach to Partnerships
• Experience in B2B SaaS / Fintech or Payments Company
• Experience working in a scale-up or start-up would be highly desirable
• Experience in a business with international scope would be highly desirable
• An understanding of the payments eco-system would be highly desirable
• Team leadership experience would be beneficial but not essential

This is a fantastic opportunity to help shape something new in an exciting business. You’ll be able to grow into the role and build the partner ecosystem and value proposition to enable partnerships to be scalable cross multiple regions.

If the role is of interest, please apply below!