Software Support Specialist – Transport & Logistics Software (Remote)

£26,000 – £35,000

Bristol / Fully Remote

We’re looking for a proactive and tech-savvy Software Support Specialist to join a leading provider of transport and courier management solutions. This is a fantastic opportunity for someone who enjoys solving problems, supporting users, and working with software that plays a critical role in logistics operations across the UK.

About the Role:

As a key member of the support team, you’ll be the go-to person for helping customers get the most from a powerful suite of logistics tools. Whether it’s guiding users through system features, resolving technical issues, or supporting new clients as they get started, you’ll play a vital role in delivering a great customer experience.

Your Day-to-Day:

• Respond to user queries across various channels (phone, email, chat, ticketing system) and provide clear, efficient solutions.

• Investigate and resolve technical issues involving quoting, booking, invoicing, tracking, or route planning tools.

• Help customers understand and effectively use features such as vehicle and depot management, warehouse tools, and route mapping.

• Deliver onboarding support to new clients, including training sessions and walkthroughs to get them up and running smoothly.

• Keep detailed records of support interactions and solutions to maintain service quality and enable knowledge sharing.

• Work closely with the development team to escalate bugs, provide product feedback, and help shape future improvements.

• Stay informed on software updates and logistics trends to offer accurate advice and support.

• Assist in creating help articles, training content, and other support documentation.

What You’ll Need:

• Previous experience in a software support or technical helpdesk role, ideally in a SaaS or transport/logistics context.

• Strong analytical and problem-solving skills with a good technical understanding of software systems.

• Excellent communication skills and a customer-first mindset.

• Confidence working independently in a remote setting, while staying closely connected to your team.

• Some background knowledge of the transport, courier, or logistics industry would be a real bonus.

• Familiarity with helpdesk software, remote support tools, and ticketing platforms is desirable.

Nice to Have:

• Hands-on experience with logistics or transport management systems.

• Understanding of fleet and route optimisation, warehouse processes, or multi-depot operations.

• Ability to deliver effective training remotely and create helpful user guides.

• Awareness of software integrations with third-party logistics platforms or APIs.

• Competence in writing clear, concise support documentation or reports.

Reasonable Adjustments: We understand that there are a wide range of reasons that you may require reasonable adjustments to the recruitment process- please let us know in your application how we can best support you.

We’re partnering with a major UK infrastructure and network provider, in the search for a Tier 3 Data Network Engineer to support a large-scale transformation project. This role is suited to a seasoned contractor with strong Meraki and Cisco experience, particularly around enterprise network migrations and decommissions. Experience working with large infrastructure or network providers is essential.

🔧 What You’ll Be Doing:

• Leading the migration of LAN and Wi-Fi services from a traditional Cisco network to a Meraki DIA (Direct Internet Access) solution.
• Troubleshooting and identifying existing corporate services across Cisco and Meraki environments.
• Decommissioning legacy corporate network infrastructure.
• Supporting the installation and rollout of Meraki WAN/LAN/Wi-Fi at new sites.
• Collaborating with Network Architects on design and optimisation.
• Liaising with Project Management teams for network builds and deployments.

✅ What We’re Looking For:

• Proven Tier 3-level network engineering experience.
• Deep hands-on knowledge of Meraki hardware, configurations, and deployments – essential.
• Strong understanding of Cisco enterprise networks.
• Experience in network migration, decommissioning, and rollout projects.
• Confident working both independently and collaboratively with project stakeholders.
• Comfortable working in a hybrid environment with occasional travel to client sites.

If you think this is yourself, please apply below!

Reasonable Adjustments: We understand that there are a wide range of reasons that you may require reasonable adjustments to the recruitment process- please let us know in your application how we can best support you.

Head of Data

£650-750/day outside IR35

18-month contract

Remote working – occasional visits

Working with a client who are looking for a Data SME to own everything data on a large transformation programme – the Head of Data will be responsible for everything data from migration and integration to reporting, quality, and architecture.

MUST have previous experience of working on a large-scale ERP transformation and have a technical data background.

Head of Data, key responsibilities:

• Act as the data technical authority on the programme
• Provide leadership, coaching, motivation and direction to those working in the data workstream
• Drive the creation of a co-ordinated plan across architecture, migration, integration, and reporting and insight, including associated test
• Drive implementation of the plan and associated data activities
• Where relevant, define the role of 3^rd party data service vendors and create appropriate briefs
• Ensure appropriate levels of data quality evaluation are undertaken, and that the outputs are used in decision-making with regard to retention of data
• Work with architecture to ensure that we are making data architecture decisions that support defined and future need

We are committed to fostering a diverse and inclusive recruitment process. We actively seek talented individuals from all backgrounds, perspectives, and experiences.

Reasonable Adjustments: We understand that there are a wide range of reasons that you may require reasonable adjustments to the recruitment process- please let us know in your application how we can best support you.

Senior/Lead SDET

• Location: Remote
• Duration: 3 months initially, potential 3 month extension
• Rate: c£450/day (via umbrella company)

Sanderson are working with a leading financial services provider on a critical systems integration project aimed at automating the closure of customer accounts. This initiative forms part of a broader digital transformation programme within the bank.

We are seeking a hands-on Software Development Engineer in Test (SDET) with strong ETL and systems integration testing experience. You’ll be working alongside an established testing function, enhancing and developing existing test automation scripts, and supporting the wider team – including offshore resources.

Key Requirements:

• Strong ETL testing experience in data-focused environments
• Experience with test automation frameworks and scripting
• Ability to work collaboratively with offshore teams
• Previous experience in financial services, ideally banking
• Leadership or previous mentoring experience (nice to have)

Tech Stack:

• Python, PySpark
• SQL (data validation, transformation logic)

Reasonable Adjustments: We understand that there are a wide range of reasons that you may require reasonable adjustments to the recruitment process- please let us know in your application how we can best support you.

Solution Architect

Poole, Dorset- quarterly office visits or on a needs must basis.

£45,000 – £60,000 + 16% pension, 26 days holiday + benefits

Keywords: “Solution Architect” OR “Technical Architect” OR “Solution concepts” OR “high level design”

Homeworking: This will be a hybrid contract of employment but largely home based. There are quarterly team meet-ups in the offices in Poole, or project meetings as and when needed.

We are looking to hire a Solution Architect in to our team as a result of an internal move. Sitting in our Enterprise Architecture team as Solution Architect, you will be responsible for supporting appropriate architecture and design of end-to-end solutions and ensuring their alignment to strategic enterprise and business architecture.

This is a specialist role that involves defining solutions for change in the context of the wider enterprise architecture, and helping to develop supporting roadmaps.

The role:

• Produce and lead the solution architecture for systems in response to technology and business-led demand, creating Solution Concepts or High Level Designs that give a high level view of the target solution across business, data, application and technology.
• You will get to be involved from the beginning of change initiatives in requirements discovery and review to formulate and lead Solution Concepts or High Level Designs. You will then work with the design team to ensure the detailed design conforms to the high level solution design, managing changes where necessary.
• Following through to implementation and delivery to check that the delivered solution conforms to the concept.
• Ensure that the Solution Concepts or High Level Designs adhere to the High Level Architecture Principles.
• Where required, develop interim solution roadmaps to support stepped transition to the target solution.
• Support Domain Architects in the creation and maintenance of roadmaps for the technology platforms and technologies in their portfolios.

Ideal skills and experience we are looking for:

• Some initial experience in a Solution Architect role, or through engagement in similar activities in a similar role that demonstrates your capabilities and suitability to be our next Solution Architect.
• You will be keen to develop your career and develop your skills as a Solution Architect.
• We are really after someone who is ambitious, keen to grow, and stay up to date with developments in the technology landscape.
• You need strong communication skills to be able to work with both technical and non-technical people.

This is a fantastic opportunity to work for a hugely worthwhile organisation, in a ‘tech-for-good’ setting, and great for a budding someone ready to take the next step in their career, as a Solution Architect.

Please get in touch for more information and to discuss the opportunity in more detail.

Reasonable Adjustments: We understand that there are a wide range of reasons that you may require reasonable adjustments to the recruitment process- please let us know in your application how we can best support you.

Automation Test Manager – Cloud Data Platform (Hands-On Role)

Salary: £70,000 – £80,000 FTC

Hybrid: Once a week onsite – Bournemouth

Must have full rights to work in the UK

We’re looking for an experienced Automation Test Manager who thrives in hands-on roles and has a passion for driving quality in complex, cloud-based data environments. This is a unique opportunity to work on a large-scale, greenfield data programme involving Microsoft Fabric and Azure technologies.

What You’ll Be Doing
* Designing and executing a comprehensive testing strategy for data platforms built on Microsoft Fabric.
* Leading QA efforts across agile delivery squads.
* Developing automated tests for:
– PySpark notebooks in Fabric or Databricks
– ETL pipelines and transformation logic
– Delta tables and multi-layered Lakehouse architectures
* Embedding testing into CI/CD flows using Azure DevOps or GitHub Actions.
* Creating reusable, parameter-driven test frameworks for data validation.
* Supporting data governance and compliance across the platform.
* Collaborating with engineers, architects, and DevOps teams to ensure scalable, high-quality data solutions.
* Overseeing test execution, reporting, and environment readiness.

Your Skills & Experience
Must-Haves:
* Background in test management or QA leadership within modern data platforms.
* Strong working knowledge of:
– Microsoft Fabric (Lakehouse’s, Pipelines, Notebooks, Power BI)
– Azure tools including ADF, Synapse, Data Lake, and Key Vault
– Databricks or Microsoft Fabric Notebooks using PySpark
* Experience building automation frameworks (e.g., Pytest, Nutter, Great Expectations).
* Familiarity with Medallion Architecture and Delta Lake.
* Skilled in CI/CD integration (Azure DevOps or GitHub Actions) and Git version control.
* Comfortable working with various data types – structured, semi-structured, and unstructured.

Nice-to-Haves:
* Understanding of tools like Microsoft Purview, Unity Catalog, or other governance platforms.
* Experience testing Power BI reports or DAX expressions.
* Knowledge of Spark job performance testing or data observability platforms.

Reasonable Adjustments: We understand that there are a wide range of reasons that you may require reasonable adjustments to the recruitment process- please let us know in your application how we can best support you.

Role: Senior Power Pages Developer
Rate: £600 p/d Inside IR35
Location: Central London HQ – Hybrid Model (2-day p/w)
Duration: 6 months

As a Senior Power Platform Developer, you will collaborate with business units to comprehend their challenges and create effective solutions. You will have a crucial role in designing, developing, testing and implementing custom applications and workflows that use the Power Platform suite to address business needs.

Experience Required:

• Demonstrated skill in creating Power Platform solutions through all phases of the SDLC and service transition.
• Able to develop, configure, and customise Power Pages, Power Automate processes, Power Apps and their related components.
• Practical experience in Canvas Apps and model-driven applications.
• Knowledge of dataverse and data modelling principles.
• Capacity to be a trusted adviser for PowerApps and PowerAutomate, providing best practice and learning.
• Develop and implement plans for unit and system testing, following formal change control processes.
• Confident working with business units to understand business needs and translate them into effective solutions.
• Experience working in Agile development methodologies, such as Scrum or Kanban to deliver value incrementally.
• Utilising Co-pilot to enhance delivery of PowerApp development.

Responsibilities:

• Designing, developing, testing, and maintaining power platforms.
• Developing software that controls the power platforms, monitors their performance, and transmits data to external systems.
• Developing PowerApps model and canvas-driven apps.
• Automating business processes and workflows using Microsoft Power Automate.
• Collaborating with business stakeholders to gather requirements and deliver custom solutions.
• Integrating Power Platform solutions with other Microsoft services and third-party applications.

Reasonable Adjustments: We understand that there are a wide range of reasons that you may require reasonable adjustments to the recruitment process- please let us know in your application how we can best support you.

Software Engineering is key and critical to the heart of Secure Government Customers solutions. Here, you will be joining a diverse team, with varying skillsets, providing unique solutions adapted to each customer. No project will be the same, with 6 months rotation (optional), to ensure skills are truly kept up-to-date and ahead of the curve.

First and foremost, genuine passion for Software is needed! Additionally, we’d love Software specialists to:

• Be polygot! Enthusiasm to continuously progress and up-skill into a variety of programming languages
• Experience of deploying Software systems to a mixture of environments, including public (AWS & Azure) and private cloud
• Full Software Lifecycle involvement
• Technologies could include: Java, Python, TypeScript, Springboot, Kubernetes, Docker

You will be joining an agile technical team of Consultants working on UK critical programmes of work into the Intelligence sector. This pioneering Management Consultancy is setting technical excellence and precedence for the Community – providing truly innovative solutions.

Looking to cross-skill into DevOps perhaps? Or gain more exposure to AWS? Budgets for training courses, conferences, and study is readily available, and warmly welcomed.

Due to the nature of the work, DV clearance is essential for this position.

Get in touch to learn more – [email protected]

RSG Plc is acting as an Employment Agency in relation to this vacancy.

Data Workstream Lead

£600-650/day outside IR35

Remote working – occasional travel

18-month contract

Looking for a Data Lead to drive data strategy on a large transformation programme.

The Data Lead will be responsible to define and structure approach to data migration, data integration, reporting and data quality activity that will enable successful implementation of end-to-end information and data flows.

Data Workstream Lead, key responsibilities:

• Work with senior leadership and act as the data workstream lead on a major system transformation programme
• Drive the data strategy across architecture, migration, integration, and reporting and insight – must have an excellent broad understanding of data, including data architecture
• Define the role of 3^rd party data service vendors
• Ensure appropriate levels of data quality, and that the outputs are used in decision-making with regard to retention of data
• Work with architecture to ensure that data architecture decisions support defined and future need

We are committed to fostering a diverse and inclusive recruitment process. We actively seek talented individuals from all backgrounds, perspectives, and experiences.

Reasonable Adjustments: We understand that there are a wide range of reasons that you may require reasonable adjustments to the recruitment process- please let us know in your application how we can best support you.

1^st Line Support Engineer

South Gloucestershire

Hybrid (3 days a week onsite)

£25,000 – £29,000

As a 1st Line Support Engineer, you will play a crucial role in providing technical assistance to clients, being the first point of contact and ensuring the smooth operation of IT systems. The position is primarily focused on desktop support and Microsoft application administration. This is an excellent opportunity for individuals with a passion for IT, offering the chance to work with a reputable Microsoft Solutions Partner that values professional development and invests in employee growth.

1^st Line Support Engineer Key Responsibilities:

• Provide first-tier technical support via phone, email, remote tools and deskside.
• Provide first class customer service experience to client’s users and internal users.
• Troubleshoot and resolve hardware, software, and network issues to provide timely resolutions.
• Escalate complex issues to 2/3 tier support or to the relevant vendor/supplier.
• Maintain accurate records of all customer interactions in the ticketing system.
• Ensure high levels of customer satisfaction through timely and effective problem resolution.
• Providing on site support where required.

• Liaising with suppliers to raise cases and scheduling engineer visits.

1^st Line Support Engineer Essential Skills/ Qualities:

• Previous experience in a similar 1^st line support role

• Excellent communication both written and verbal
• Ability to work in a fast-paced, high-pressure environment.
• Strong time management skills.
• Knowledge of Windows operating systems.
• A self-starter, able to demonstrate high levels of initiative and motivation, but also work closely with other team members.

Reasonable Adjustments: We understand that there are a wide range of reasons that you may require reasonable adjustments to the recruitment process- please let us know in your application how we can best support you.