technology job

Service Manager

  • Posted October 30, 2024
  • £45000 - £55000 per annum
  • Burton-on-Trent
  • Permanent

Service Manager

Burton-on-Trent (hybrid – 1-2 days per week onsite)

Up to £55,000

We are seeking a dedicated Service Manager to ensure top-tier service and availability for our client’s digital platforms. This role is crucial for achieving high digital ambitions by fostering strong relationships with key suppliers and internal teams. If you have a solid background in service support with modern digital technologies and industry best practices, we want to hear from you.

Key Responsibilities:

  • Developing and implementing a Service Strategy for digital technologies
  • Ensuring the design and delivery of digital services meet sponsor and user needs
  • Providing 24/7 support for critical systems through internal teams or third-party partners
  • Managing escalation, communication, and review processes for critical issues
  • Ensuring all digital applications and platforms are on supported versions and scheduling technical upgrades
  • Monitoring, reporting, and governing service levels to ensure compliance and quality standards
  • Undertaking capacity and performance planning to manage peak demand

Requirements:

  • Strong technical support skills in monitoring, alerting, task automation, and modern tooling
  • Experience managing and coordinating internal and third-party partners to agreed support strategies and service levels
  • Clear drive to deliver exceptional customer service to colleagues and users of digital applications
  • Demonstrable experience in a product support environment for a large-scale company or service provider
  • Ability to deliver outstanding service in high-pressure environments

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    technology job

    IT Training Specialist

    • Posted October 29, 2024
    • £300 - £325 per day
    • IT Trainer - 12 Months + - Outside IR35
    • Contract

    I am seeking an experienced IT Training Specialist with expertise in IT infrastructure onboarding, end-user support, account management, and classroom and remote training.

    This role involves managing user accounts, maintaining SharePoint sites, and creating and delivering comprehensive training programs.

    This will be for a minimum of 12 months, paying circa £300+ outside IR35.

    Requirements:

    • Accredited IT Trainer with cross-government experience
    • SC cleared and prepared for DV clearance
    • Proficient in creating self-paced learning content across multiple media
    • Strong skills in SharePoint 2017 global admin and remote training delivery
    • Minimum of 5 years in public sector IT training, with flexibility for travel

    If you are readily available and comfortable with 5 days on-site, please apply online and I will be in touch.

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      technology job

      Head of Projects

      • Posted
      • £60000 - £75000 per annum
      • Coventry
      • Permanent

      Head of Projects

      Coventry (Hybrid, minimum 3 days on-site)

      Up to £75,000

      We are seeking a dynamic Head of Projects to oversee the delivery of new products/drive internal continuous improvement initiatives. This role is ideal for someone with an engineering/manufacturing/electronics background, commercial awareness, and strong project management skills.

      Key Responsibilities:

      • Leading product and project delivery across the company
      • Managing the full programme of works within the Research and Development team
      • Delivering overseas projects on behalf of our parent company, ensuring timely, complete, and budget-compliant delivery with regular reporting
      • Managing internal and external stakeholders, including Product Management, Sales, Finance, Technical teams, and End Customers
      • Authoring, reviewing, and maintaining project documents such as Gantt charts, risk registers, and gate reviews
      • Providing guidance on best practices and upskilling teams, including standardising PMP

      Requirements:

      • Proven track record in driving successful project and programme completion
      • Experience in motivating and mentoring technical teams under tight deadlines and high-pressure environments
      • Strong communication skills, with a focus on clear, open, and honest methods
      • Background in delivering projects over £1m through the full development lifecycle
      • Engineering background with at least 5 years of senior project role experience
      • Excellent analytical skills and proficiency in Microsoft Project and the Microsoft suite
      • Project Management certification (e.g., PRINCE 2 Practitioner) is a plus
      • Experience across various engineering disciplines, including injection moulding, electronics design, software/firmware development, and product build/test
      • Familiarity with high volume production and/or safety-critical product management
      • Experience with Jira, SharePoint, or Agile development is advantageous
      • Relevant degree preferred

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        technology job

        Product Manager - Hardware

        • Posted October 25, 2024
        • £500 - £550 per day
        • London
        • Contract

        Our client a well establish and well known BIG 4 Retail giant is currently looking to hire a Product Manager to join a specific area of their Technology Team.

        Location: Holborn, London / Hybrid

        Duration: 4 to 6 months

        Day Rate: Competitive (InsideIR35 / Umbrella)

        As a Senior Product Manager, you will:

        • Be responsible for working on all Office and Instore hardware & handheld devices throughout the group.
        • Work closely with the technical teams to managing the damaged, faulty equipment.
        • Work closely with 3rd Party Suppliers and Key Stakeholders in relation to obtaining new equipment.
        • Deliver products with the biggest budgets that bring significant value back to the business aligned to corporate strategic pillars.
        • Be accountable for developing the vision, strategy, roadmap and backlog for your product, own the customer and business value, and make effective prioritisation choices to deliver maximum value and return on capital, ensuring we meet our corporate plan commitments.
        • Be accountable for end-to-end delivery in product management, ensuring activity is prioritised in line with the agreed goals, outcomes, and metrics.
        • Champion your product – determining the right level or type of material to communicate the benefits and long-term vision across a variety of audiences including development team, stakeholders at all levels, partners and external parties
        • Build highly collaborative relationship with engineering and architecture to successfully navigate significant integration complexity or decisioning as you develop your product(s).
        • Apply insight, data, research, technical product knowledge, to ensure your team are focused on making the biggest difference for customers and the business.
        • Manage levels of risk to minimise vulnerabilities and prioritising development by working with complex and sensitive information.
        • Champion and prioritise tech standards alongside product features in your and your team’s roadmaps explaining the merits to stakeholders.

        Requirements:

        • Experienced Product Management background.
        • Proven track record of leading delivery of complex technology led change within technology (Hardware).
        • Experience of working with Hardware Peripherals – Computers, Laptops, Printers, Monitors (Hardware Appliances)
        • Experience of working with triaging processes of hardware peripheral issues/repairs or new equipment.
        • Instore Hardware Equipment – Tables, Handheld Devices an advantage.
        • Experience of 8021x Principals an advantage
        • Strong communication and influencing skills
        • Working knowledge of technology relevant to digital retail
        • Solid Communications Skills
        • Working with Third Party Suppliers and Key Stakeholders

        Apply in the attached link for more information.

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          technology job

          Workday Configuration Consultant

          • Posted October 23, 2024
          • Negotiable
          • London
          • Contract

          Workday Configuration Consultant

          • £600 (inside IR35)
          • London (flexible hybrid working)
          • Initial 12 month contract

          Sanderson are currently partnered with a leading consultancy to identify a Workday configuration specialist to support with a large scale implementation for leading retail brand.

          This is an ongoing project looking to re-implement and improve the capabilities of the Workday system.

          Responsibilities;

          • System configuration, for various Workday HR modules
          • Oversee system integration ensuring a seamless data flow
          • Process automation
          • Data Migration

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            technology job

            Product Owner (12 Month FTC)

            • Posted October 3, 2024
            • £60000 - £70000 per annum
            • West Sussex
            • Contract

            Product Owner FTC (12 Months)

            £60,000 to £70,000 Base Salary

            West Sussex – 2 days a week in the office, 3 WFH (Flexible)

            Our Client, a well-established financial services organisation, are looking to hire a Product owner to join their agile product development team to deliver a pre-agreed roadmap of features – Mobile App and Web.

            This is a 12 Month Contract with an ASAP start date.

            Overview of Responsibilities

            • Delivering against an agreed roadmap of product enhancements
            • Working closely with an agile product team
            • Working with Subject Matter Experts for Sign-Off
            • Maintaining a detailed sprint plan
            • Reporting on sprint progress and key feature delivery to internal stakeholders
            • Providing regular updates to key stakeholders
            • Sharing the product vision with the larger business
            • Working with Squad Leads, Scrum Masters & SMEs to maximise the efficiency of the team.

            Skills and Experience

            • Experience working within agile software development teams in a Product Manager role or similar
            • Experience working within a wide range of technologies and a good technical mindset.
            • Can articulate a good understand of agile principles and methodologies.
            • Proven track record of developing successful products.
            • Strong self-starter with strong organisation skills.
            • Kean eye for detail and good problem-solving skills.
            • Excellent verbal and written communication
            • Ability to influence and set clear achievable expectations.
            • Good understanding of MS Office, specifically in documenting and presenting information.
            • Bonus: Agile Product Owner or Scrum Master Certification
            • Bonus: Experience working with Azure Dev Ops
            • Bonus: Story boarding/ workshop experience
            • Experience of product analysis using Google Analytics

            If this role is of interest, please apply below!

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              technology job

              SAP Business Systems Manager

              • Posted
              • £64000 - £65000 per annum
              • SAP Business Systems Manager Bolton (Hybrid - 3 days a week on site) £65,000 + benefits A well-known fantastic business in Bolton is looking for a SAP Business Systems Manager on a full time basis.
              • Permanent

              SAP Business Systems Manager

              Bolton (Hybrid – 3 days a week on site)

              £65,000 + benefits

              A well-known fantastic business in Bolton is looking for a SAP Business Systems Manager on a full time basis.

              My client have recently implemented SAP S4/HANA and have a huge pipeline of work and therefore looking for a Business Systems Manager to join the family. The ideal person will have;

              • SD knowledge – order to cash experience.
              • Configuration of SAP Systems experience
              • Ability to test and build documents
              • Business process and systems experience ideally gained in a FMCG environment
              • Excellent stakeholder management skills.

              You will be working in a team of 6 likeminded individuals. This role is a role which you can really make your own, with lots of project work and progression from a technical stand point.

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                technology job

                SAP Consultant - SC Cleared

                • Posted
                • Negotiable
                • Remote - Potential of 2 site visits in Derby across contract
                • Contract

                SAP Consultant – SC Cleared

                Location: Remote

                Rate: £480 – £580 | Inside IR35

                Clearance: Active SC Clearance Required

                Contract: Short Term

                 

                We’re currently working with a one of our well-established clients to recruit for a SAP Consultant with a SAP BASIS skillset and experience with S/4.

                 

                Skills/Technologies

                • 5+ Years experience with SAP BASIS
                • Experience with Installation and Admin of:
                  • SAP HANA DB
                  • S/4 HANA
                  • GTS E4H
                • RedHat Linux (Preferred but not essential)
                • Azure Cloud (Preferred but not essential)
                • SAP BASIS Certification (Preferred but not essential)

                Due to the timescales involved, the client can only consider applicants with a live and active SC Clearance.

                 

                If interested, please apply directly through this advert or contact Lewis at Sanderson via email at [email protected] or on 07506 960641.

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                  technology job

                  Technical Product Owner

                  • Posted August 30, 2024
                  • Up to £700 per day
                  • Reading
                  • Permanent

                  Intelligent Resource is working in partnership with a major Client in the UK. We are currently recruiting for Technical Product Owner to be Reading based out.

                  Job Title= Technical Product Owner

                  Location = Reading/Remote

                  Duration= 6 months initially

                  Your key responsibilities will be:

                  • Key activities will include ensuring the IT backlog is maintained prioritised and aligns to Business need, that EPICs and User Stories are developed and accepted by the IT scrum teams. You will align with the Business Product Managers and the Release Manager to co-ordinate deliverables and releases to ensure an optimal outcome for the organisation at all times while ensuring the platform continues to meet day-to-day requirements. You will be expected to live agile values and principles to contribute to harmonious, effective and efficient working environment.
                  • Define the Metering, Energy Industry interaction & Billing or Customer Engagement products in collaboration with key stakeholders and socialise with the teams.
                  • -Be the Technical expert in IT for Metering, Energy Industry interaction & Billing or Customer Engagement functions
                  • -Evolve the Billing & Customer Care IT product roadmap based on customer, product teams and business feedback linked to business outcomes.
                  • Work with portfolio governance team to define any funding and investment requirements to continue Product enhancement and growth.
                  • Oversee platform product priorities, resource requirements, and development stages.
                  • Ensure that Vendor teams are delivering to contractual obligations and maintain positive vendor relationships.
                  • Anticipating the organisation needs, managing the product backlog and prioritising needs based on value delivered.
                  • Remove impediments to product progress and aid with work dependencies, risks and issues.
                  • Determine developments to the Billing & Customer Care IT roadmap based on business priority changes.
                  • Proactively share knowledge to drive technology learning, understanding and appreciation across Business and IT colleagues.
                  • Ensure that IT & Business strategy, policy and standards are adhered to, thus achieving commonality and ease of maintenance.
                  • Apply learning from retrospectives and actively elicit relevant feedback from stakeholders.

                  What do I need?

                  • You’ll have experience as a Product Owner delivering platform capabilities, where you’ve exemplified and promoted Agile values and principles. The following skills and experience are essential:
                  • Essential: Demonstrated experience in Microsoft Dynamics to support either the Metering, Energy Industry Interaction & Billing or Customer Engagement functions of UMAX.
                  • Relevant experience in an Energy utility and/or experience of utility billing platforms.
                  • Experience of managing vendors relationships.
                  • Ability to provide information in a logical and consistent manner and communicate with technical and non-technical audiences.
                  • Ability to work in environments that are undergoing change, working in an iterative and adaptive manner.
                  • Ability to thrive in a challenging environment.
                  • Strong demonstrated experience of agile processes and principles.
                  • Experience with defining and prioritising a portfolio of work.
                  • Ability to negotiate requirements, timelines and other delivery metrics across product lifecycle.
                  • Application of the concepts of delivery risks and issues, and ability to develop counter measures and contingency plans associated with significant delivery risk.

                  Intelligent Resource committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organization.

                  Should you choose to contact Sanderson regarding this role or apply for it, all personal data you submit to us will be processed in accordance with our Privacy Notice which you can find on our website.

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                    technology job

                    Data Product Owner

                    • Posted August 9, 2024
                    • £50000 - £55000 per annum
                    • Hybrid / Manchester
                    • Permanent

                    Our leading client has an exciting new vacancy for a Data Product Owner to join an expanding team. As a Data PO, you will be responsible for leading the development and management of data-driven products within the organization through defining product vision, strategy, and roadmap, as well as prioritizing features and enhancements based on user needs and business goals.

                    You’ll work closely with cross-functional teams, including data engineers, data analysts, software developers and business stakeholders to ensure the successful delivery of data products that drive business value.

                    Key Responsibilities:

                    • Product Vision and Strategy: Define and communicate the vision and strategy for data products, aligning with business objectives and market trends.
                    • Define KPI trees, metrics, definitions and create a data dictionary
                    • Data Governance: Ensure data products adhere to data governance policies and best practices, maintaining data quality, security, and compliance.
                    • Performance Monitoring: Monitor and analyse the performance of data products, using metrics and feedback to drive continuous improvement.
                    • Roadmap Development: Develop and maintain a product roadmap, prioritizing features and enhancements based on user feedback, business value, and technical feasibility.
                    • Stakeholder Collaboration: Collaborate with cross-functional teams, including data scientists, engineers, analysts, and business stakeholders, to gather requirements, define product features, and ensure successful delivery.

                    Skills / experience

                    • Proven experience as a Product Owner in a data-driven environment.
                    • Strong understanding of data analytics, data management, and data governance.
                    • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
                    • Analytical mindset with the ability to translate business needs into technical requirements.
                    • Experience with Agile methodologies and product management tools.
                    • Bachelor’s degree in Computer Science, Data Science, Business, or a related field preferred

                    Desirable Skills:

                    • Experience with data visualization tools (e.g., Tableau, Power BI).
                    • Knowledge of machine learning and AI concepts.
                    • Familiarity with cloud / AWS platforms
                    • Experience with Alteryx or Databricks

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