technology job

Application Support Analyst - OUTSIDE IR35

  • Posted April 25, 2024
  • £300 - £350 per day
  • London
  • Contract

Application Support Analyst

Application Support Analyst required for a professional services business based in central London.

This assignment has been deemed OUTSIDE OF IR35.

Working in a small team, the successful candidate will have extensive experience providing Application Support in a Windows environment. Any experience with Azure Virtual Desktop is useful, but not essential.

Skills required: –

  • ITIL V4
  • Condeco (Desirable)
  • Azure Virtual desktop (Desirable)
  • MailManager (Desirable)
  • D365 Sales (Desirable)

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    technology job

    Service Desk Lead

    • Posted April 24, 2024
    • £30000 - £40000 per annum
    • Wiltshire
    • Permanent

    Support Desk Lead

    Permanent / £30,000 – £40,000 / Wiltshire

    About Us: We are a dynamic and innovative company seeking an enthusiastic Support Desk Lead to join our team. As a leader in our field, we prioritise excellence, creativity, and efficiency in all aspects of our work. If you thrive in a fast-paced environment and are passionate about providing top-notch support, we want to hear from you.

    What We Are Looking For: We are seeking an individual who is:

    • Enthusiastic and motivated to lead a team towards success.
    • Experienced in leading teams and working within a service desk environment.
    • Proficient in JIRA with the ability to set up processes, portals, and automations.
    • Skilled in reporting and identifying common trends in issues raised using JIRA.
    • Knowledgeable in UML (Lucid, draw IO, Visio) for diagramming and process visualisation.

    Key Experience Required:

    • Leading a team in a service desk environment.
    • Proficiency in JIRA, including setting up processes, portals, and automations, as well as reporting and trend analysis.
    • Experience in triage processes, documentation, and updating runbooks.
    • Familiarity with manual processes, change request writing, SQL for data updates, SFTP, and portal creation on JIRA.
    • Strong process management and workflow management skills.

    Software Support Responsibilities:

    • Handling manual tasks across multiple platforms.
    • Writing and delegating the use of runbooks.
    • Providing network support.

    Beneficial Experience:

    • ITIL V3 certification is a plus.

    Responsibilities:

    • Maintain clear communication with internal stakeholders.
    • Develop a roadmap to expand service desk processes across multiple sites.

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      technology job

      Principal M365 Engineer

      • Posted
      • £45000 - £55000 per annum
      • Permanent

      Principal M365 Engineer

      Bath ,Hybrid working

      £48,000 – £57,000 + Benefits Package

      The Principal M365 Engineer position will be instrumental in shaping and implementing transformative changes to the technology services provided across the business.

      Reporting to the Head of Infrastructure & Applications, this role is an integral part of the leadership team, providing strategic direction for the broader Delivery & Operations function.

      Principal M365 Engineer Responsibilities:

      • Play a key role in engineering across a diverse technology stack, encompassing on-premises and cloud-based solutions.
      • Provide effective leadership for your technical and functional areas, driving continuous improvement, and embedding best practices, processes, and methods.
      • Ensure operational IT Service Delivery within your purview, aligning services with agreed-upon service levels, standards, and policies.
      • Work collaboratively with the Portfolio team to plan and deliver projects in your domain, ensuring alignment with organisational priorities and adherence to project delivery and assurance frameworks.

      Principal M365 Engineer experience required:

      • Experience in managing Microsoft 365 projects throughout the entire lifecycle, from initiation to completion, ensuring delivery within scope and schedule.
      • Proven ability to build lasting relationships with key stakeholders and manage organisational change, particularly related to Microsoft 365 initiatives, facilitating smooth transitions for end-users.
      • Exceptional verbal and written communication skills, capable of conveying complex technical information to both technical and non-technical stakeholders.
      • Demonstrated leadership skills, including setting clear expectations, providing regular feedback, and addressing areas for improvement within teams.

      This position will help shape the future of technology services within the community!

      #INDTECH

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        technology job

        Network Architect, finance sector, Hybrid

        • Posted
        • £500 - £600 per day
        • Northampton
        • Contract

        Network Architect, finance sector, Hybrid

        Join a leading finance sector company as a Network Architect. Hybrid role based in Northampton. Experience in network design and strategic IT projects required.

        This assignment allows for hybrid working, 1-2 days per week on site in Northampton.

        The successful candidate will support Strategic Projects within the organisation, engaging with IT Infrastructure, Networks, facilities and client teams to enable development of Infrastructure Designs and support implementation.

        You will provide architecture solutions and designs to successfully meet strategic needs of the company.

        Any experience in large scale site moves would be beneficial.

        Engagement is via umbrella company only.

        Skills and experience: –

        • Network Design and Planning (Network Architect)
        • Networking Technologies, TCP/IP, BGP, OSPF, MPLS
        • NSGs
        • Capacity Planning (Ability to assess network requirements and design scalable solutions)
        • Network Topology (Creating efficient and fault-tolerant network solutions)
        • Security and Compliance
        • Firewalls ( intrusion detection/prevention systems, VPNs, and secure network design)
        • Familiarity with industry standards e.g., PCI DSS, HIPAA
        • Hardware Selection (Understanding of routers, switches, load balancers, and other networking equipment)
        • Network Troubleshooting and Optimization

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          technology job

          EUC & Domain Engineer, MECM, Intune

          • Posted April 23, 2024
          • £300 - £450 per day
          • Contract

          EUC & Domain Engineer, MECM, 2nd, 3rd Line Desktop, Intune.

          EUC specialist required for a market leading business based in Cirencester.

          The main purpose of the assignment will be working as part of a team of 3rd line specialists, ensuring successful delivery of a multitude of EUC/desktop related BAU projects and tasks.

          Monitoring and reporting of Operating System upgrades from Windows 10 to Windows 11 through MSoft Endpoint Analytics, Intune and MECM, identifying issues and problems, cause determination and resolution.

          Attendance on site is 1-2 days per week.

          Engagement is via umbrella company only.

          General responsibilities: –

          • Maintenance of Windows 10 and Windows 11 EUC infrastructure across a large estate
          • Project reporting including monitoring progress and remediate any issues if required
          • Analyse applications using Endpoint Configuration Manager (MECM)
          • Escalate technical issues to relevant 3rd line teams, where required

          Technical skills required: –

          • Windows 10
          • Windows 11 ideally with rollout experience
          • Microsoft Endpoint Configuration Manager (MECM)
          • Microsoft Endpoint Analytics
          • Microsoft Autopilot
          • Microsoft Intune

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            technology job

            IT Support Analyst

            • Posted April 21, 2024
            • £22000 - £25000 per annum
            • Yeadon
            • Permanent

            Exciting opportunity for an IT support Analyst / Service Administrator to work onsite in Yeadon / Leeds Bradford for our leading client. This position plays a pivotal role in maintaining a resilient IT infrastructure, delivering quality technical support, and ensuring the seamless alignment of IT services with organizational goals. The post holder will monitor and maintain the computer systems of the organisation, install and configure software/hardware, diagnose and resolve software/hardware faults and manage company accounts with specific suppliers.

            • Provide IT services and support to internal users as part of a cross-site team.
            • Offer specialist, professional IT consultation and advice in specified areas of expertise, managing systems proactively and professionally.
            • Manage site IT equipment/infrastructure, log and update Helpdesk calls, and provide technical support for incidents/problems.
            • Implement recommendations to minimize service disruption; build/configure IT hardware/software; maintain systems performance/capacity; document faults/failures.
            • Identify potential new technologies that would benefit the business and improvements in the functionality and use of existing systems.
            • Maintain the entire backup system from resolving backup issues to ensuring restores are available.
            • Maintain the mobile phone accounts including setting up new phones.
            • Assist in completing tasks within own area of responsibility for project delivery to agreed timescales; produce accurate documentation for builds, standards, processes and procedures.
            • Undertake ad hoc projects and duties to fulfil business needs or departmental objectives.

            Experience/skills required

            • Team player, with demonstrable ability to work collaboratively with colleagues.
            • Excellent spoken and written communication, mentoring and leadership skills.
            • Outstanding customer service skills showcasing your positive and helpful attitude.
            • Confident use of IT systems, software and diagnostics.
            • Proactive and able to operate without direct supervision.
            • Interest in problem solving and issue identification.
            • Ability to coordinate multiple tasks simultaneously.
            • As the position is for a mid-sized organisation the individual will need to possess the ability to provide expertise across a whole range of systems.
            • Provide a high level of attention to detail.
            • Driving licence required

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              technology job

              2nd Line Desktop Support Technician

              • Posted April 19, 2024
              • A range of excellent benefits
              • West Glasgow, Scotland
              • Permanent

              2nd Line Support Technician

              -Glasgow, Fully On-site

              -Permanent Role

              -Competitive Salary and a range of excellent benefits

              Do you come from a background in IT support and are looking for a role which will allow to work on some exciting projects and propel you into the world of government and defence? Then this could be the role for you. Our client is looking for a 2nd Line support technician to join for one of their brand-new sites in Scotland. They are looking for someone who has previously provided desktop support to a 2nd line capacity to join their exciting and collaborative team.

              Looking for someone who:

              • Has previous experience in a 2nd line desktop support role.
              • Has prior experience of working within an ITIL environment.
              • Has proven experience working with the likes of Microsoft Windows 10, McAfee/EPO, Active Directory and Virtualisation (VMWare or Vsphere).
              • Has a drive to continually develop themselves and broaden their technical skill set.
              • Can provide clear and concise written and verbal communication to both internal and external stakeholders.

              Previous experience in a role which involves Government and Defence or who has previously held security clearance would be an advantage.

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                technology job

                Senior Infrastructure Engineer - Stoke-on-Trent - SC / DV

                • Posted April 15, 2024
                • £50000 - £60000 per annum
                • Stoke-on-Trent
                • Permanent

                SENIOR IT INFRASTRUCTURE ENGINEER – STOKE ON TRENT

                Up to £60,000

                Location: Stoke on Trent

                Role Overview:

                Seeking a highly skilled and motivated Senior IT Infrastructure Engineer to join our client’s team in Stoke on Trent. As a Senior IT Infrastructure Engineer, you will be instrumental in building, configuring, and deploying bespoke communications solutions, focusing on security and best practice.

                Responsibilities:

                • Infrastructure Deployment and Maintenance: Deploy, configure, and maintain scalable and secure IT infrastructure, including servers, application servers, storage, and virtualisation technologies.

                • Documentation: Produce high-quality LLD/Build documentation detailing configurations and processes.

                • Security Implementation: Implement security best practices and protocols to protect company data and infrastructure, ensuring compliance with regulatory standards and industry best practices.

                • Collaboration: Work with cross-functional teams to assess requirements, identify improvement opportunities, and deploy solutions.

                • Innovation: Stay current with industry trends and emerging technologies to drive innovation and continuous improvement.

                • Solution Design: Support the design of new solutions, assessing requirements and identifying improvement opportunities.

                • Infrastructure Upgrades and Expansions: Plan and execute infrastructure upgrades, migrations, and expansions in coordination with stakeholders.

                • Feasibility Studies and Testing: Support feasibility studies, prototyping, and testing to validate service concepts and ensure performance, reliability, and suitability.

                • Communication: Communicate project status and updates to stakeholders, including senior management and cross-functional teams.

                • Continuous Improvement: Evaluate new tools and solutions, recommending improvements to enhance efficiency, security, and reliability.

                Requirements:

                • Bachelor’s degree in computer science, information technology, or related field beneficial.
                • Proven experience in a senior infrastructure engineering role.
                • Technical proficiency in deploying Dell VxRail architecture, VMware vSphere, vSAN technologies, and Windows servers/applications.
                • Proficiency in programming languages such as Java, Python, or JavaScript.
                • Strong problem-solving and troubleshooting skills.
                • Ability to deploy and maintain scalable and secure database solutions using SQL server.
                • Strong communication and interpersonal skills.
                • Current security clearance with view to obtain DV

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                  technology job

                  Service Support Manager - Stoke-on-Trent - DV

                  • Posted
                  • £50000 - £65000 per annum
                  • Stoke-on-Trent
                  • Permanent

                  SERVICE SUPPORT MANAGER – STOKE ON TRENT

                  Up to £65,000

                  Location: Stoke on Trent

                  5 days a week onsite

                  Role Overview:

                  Seeking a Service Support Manager to oversee Incident, Change, Problem Management, and Service Desk Support in Stoke on Trent.

                  Responsibilities:

                  • Incident, Change, and Problem Management: Lead the response to IT service incidents, ensuring rapid restoration of services. Oversee the change management process to ensure controlled implementation of changes. Identify and manage the root causes of incidents to prevent future occurrences.

                  • Service Desk Support: Provide leadership and guidance to the Service Desk team to ensure high-level customer service and effective resolution of user issues.

                  • Configuration Management: Maintain accurate records of the IT infrastructure and service configurations, collaborating with the IT Asset Management team for asset lifecycle management.

                  • Service Transition: Support the seamless transition of new services into operational use, contributing to planning, execution, and monitoring of transition projects.

                  • Data Analysis and Reporting: Analyse data and produce reports in line with agreed standards and timelines to provide insights for internal stakeholders.

                  Requirements:

                  • Advanced certifications in ITIL or project management preferred.
                  • Experience in IT service management, preferably in regulated environments.
                  • Strong understanding of ITIL processes.
                  • Exceptional leadership and communication skills.
                  • Ability to manage multiple priorities effectively.
                  • Needs to either hold a valid DV clearance or be willing to be DV cleared

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                    technology job

                    Service Desk Support, 2nd Line Support, SC Cleared

                    • Posted April 12, 2024
                    • £250 - £300 per day
                    • Winchester
                    • Contract

                    2nd Line Service Desk Support, 2nd Line

                    We have an exciting opportunity for Service Desk Support Engineer to join a leading organisation based in the South East. For this position, please note you must have active SC Clearance to apply for this position.

                    Rate – £250 to overall assignment rate of umbrella

                    Location – South East – 5 Days a Week Onsite

                    Duration – 12 Months with the opportunity of extension

                    Key Skills

                    – Handle incoming technical support incidents

                    – Management of personal call queues and ensure calls are all closed in a timely

                    – Provide excellent customer service

                    – Work with internal teams to deliver strong processes

                    – The ability to escalate to 3rd Line Teams when necessary

                    Please note for this position you must hold SC Clearance

                    For any questions, please do not hesitate to contact me at [email protected]

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