Experienced Change Manager (ITIL) wanted for a 6-month contract with a leading organisation in Manchester. £625/day via umbrella | Hybrid | immediate/August start.

We’re working with a well-established organisation in Manchester that is seeking an experienced Change Manager (ITIL) for a 6-month contract. This role is ideal for a seasoned contractor with a strong ITIL background who thrives in governance, service assurance, and change enablement environments.

The Role:
You’ll be embedded in the Service Management function, leading the Change Enablement process across the business. Your focus: ensure changes are properly assessed, approved, and implemented to reduce risk and disruption – while enabling faster value delivery.

You’ll also work with the Change, Event & Configuration Practice Owner to support the strategic direction and improvement of the Change Enablement roadmap and toolset.

Key Responsibilities

• Lead and govern the end-to-end change management lifecycle
• Chair CAB meetings and provide expert assurance on changes
• Align change processes with ITIL 4 standards
• Collaborate with DevOps teams to integrate change control into CI/CD
• Use and improve automation tools to support efficient change handling
• Track KPIs, analyse trends, and drive process improvements
• Act as a trusted advisor for stakeholders on change governance and risk

Contractor Profile

We’re looking for someone who can hit the ground running with:

• Solid track record in Change Management within ITIL environments
• Hands-on experience with incident, event, problem, config, release management
• Strong knowledge of IT infrastructure, applications, and service operations
• Familiarity with ITSM and DevOps tools (e.g. ServiceNow, Jira, Azure DevOps)
• Excellent stakeholder engagement and governance capabilities

Engagement Terms

• Daily Rate: £625/day (via Umbrella company – all taxes and NI deducted at source)
• Hybrid working model: 2-3 days per week onsite in Manchester
• 6-month initial term, with a strong likelihood of extension

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

System Administrator

£425/day Outside IR-35

Central London – on site

NPPV3 clearance (please still apply if you have previously held this)

Multiple roles

Sanderson are working with an IT service provider to support their policing account with five cleared System Administrators to work on an outside IR-35 basis in a central London location.

You should be a proactive individual, a confident communicator and have a skillset in line with the below:

You do not need all of these skills, I have marked the essentials in bold.

• Broad Windows infrastructure experience
• Networking protocols
• Windows Server
• Firewalls
• Remote Desktops
• Virtualisation (VMWare or Hyper-V)
• Active Directory
• Red Hat Linux

Please note, you will be required to provide references as part of the application process.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Technical Support Engineer

• Brecon (Hybrid)
• Up to £35,000
• Full UK driving licence is required

A long-standing IT Services business in Brecon are looking to grow there their technical support team due to increased customer demand and new business wins.

This customer first business is seeking a ‘cloud first’ Technical Support Engineer (primarily focused on the Microsoft platform). Working alongside a small team you will work together to realise the business potential, providing exceptional service to clients, and contributing to the company’s development and brand.

Technical Support Engineer Key Responsibilities:

• Hands-on provisioning, configuring, supporting and maintaining cloud infrastructure and services, with an emphasis on Microsoft 365, Exchange online, SharePoint, Teams, and Intune.
• Deliver IT projects (e.g. email migrations, Intune deployments, firewall installations, email threat protection implementations as well as internet connectivity and VoIP etc).
• Managing email and network security.
• Proactive and reactive monitoring and maintenance of client networks.
• Ensuring security and upgrades are applied to desktops and laptops.
• Providing expert technical support to end-users with varying levels of IT knowledge.
• Responding to technical support requests within agreed SLAs.
• Ensuring IT systems meet industry best practices.
• Managing client expectations and ensuring timely resolution of issues to their satisfaction.

Technical Support Engineer Experience Required:

• Similar experience working in a customer facing IT support environment.
• Excellent communication (verbal and written) and customer service skills.
• Extensive experience delivering IT support via remote and on-site methods.
• Expert knowledge of Microsoft 365 suite (including Exchange Online, SharePoint, OneDrive, Teams, Intune, Azure AD) and their management suites.
• Good knowledge of Windows Server, Active Directory, DHCP, DNS, and administration of Windows files shares.
• Some knowledge or exposure to TCP/IP, WAN, LAN, WiFi, and VPN connectivity/troubleshooting, including VLANs, NAT, and firewalls.
• Understanding of cybersecurity.

A full UK driving licence will be required to apply for this role

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

1^st line support engineer, IT Support, Service Desk
Perm
Bristol
Hybrid
£25-29k

Our client, a leading and expanding IT MSP located in the Bristol area, and a Microsoft cloud service provider, is looking to hire a 1^st line support engineer

The successful candidate will offer outsourced, 1^st line IT support (Service desk), security, hybrid cloud as well as modern workspace.

Responsibilities:

• 1^st line tech support via phone, email, remote and deskside.

• Strong customer service experience
• Troubleshoot & resolve hardware, software and network issues to provide resolutions.
• Escalate complex issues to the 2/3 tier support or to the relevant supplier.
• Maintain records of customer interactions in the ticketing system.
• Ensuring high levels of customer satisfaction through timely & effective problem resolution.

Skills and experience required (not all essential):

• Office 365
• Intune
• Windows
• Active directory
• Previous experience in an IT support/ Service Desk/1^st line support role

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Head of Platform and Automation

£900-1000/day overall assignment rate to umbrella

6-month contract

Hybrid working – London

MUST have prior FS/insurance sector experience.

Partnered with a leading financial services client who are looking for a Head of Platforms and Automation to lead the setup and ongoing management of their technology platform environments, CI/CD pipelines, DevOps processes and tooling.

Head of Platform and Automation, responsibilities:

• Design and manage cloud-based development, test, staging and production environments
• Automate environment provisioning
• Ensure environments are scalable and secure
• Align environments with architectural and compliance standards
• Define and Implement CI/CD pipelines
• Champion DevSecOps pipelines
• Monitor platform performance, availability and reliability

We are committed to fostering a diverse and inclusive recruitment process. We actively seek talented individuals from all backgrounds, perspectives, and experiences.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

System Administrator

£425/day Outside IR-35

Central London – on site

NPPV3 clearance (please still apply if you have previously held this)

Multiple roles

Sanderson are working with an IT service provider to support their policing account with five cleared System Administrators to work on an outside IR-35 basis in a central London location.

You should be a proactive individual, a confident communicator and have a skillset in line with the below:

You do not need all of these skills, I have marked the essentials in bold.

• Red Hat linux
• Ubuntu
• Networking protocols
• Windows Server
• Firewalls
• Remote Desktops
• Virtualisation (VMWare or Hyper-V)
• Active Directory

Please note, you will be required to provide references as part of the application process.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Senior 3rd Line Support Engineer – Microsoft Azure

• Previous experience working for a MSP is required

Bristol – Hybrid (twice a month onsite)

Full-time, Permanent

£50K – £60K per year

A dynamic and growing IT Cloud Managed Services Provider (MSP), is on a mission to empower people through technology. Based on the outskirts of Bristol they deliver expert IT solutions, infrastructure modernisation, workspace transformation, and managed services to a diverse client base.

The business is looking for a Senior 3^rd Line Support Engineer to join their expert team and play a key role in delivering high-level Microsoft Azure technical support, and helping shape the future of the service offerings. This is a fantastic opportunity for a skilled IT professional with a strong background in Microsoft 365, Azure, and virtualisation technologies to thrive in a collaborative and forward-thinking environment.

Senior 3^rd Line Engineer – What You’ll Do

• Provide 3^rd line/ 4^th line support and resolve complex technical issues
• Manage escalated tickets
• Conduct audits, health checks, and contribute to service development
• Collaborate with the Service Desk Manager and technical consultants

Senior Infrastructure Engineer – What You’ll Need

• Previous experience working for a MSP
• 3+ years in 3rd line support or 1+ year in a senior role
• Very strong technical skills in Microsoft Azure technologies
• Excellent problem-solving, communication, and decision-making skills
• Flexibility to travel to client sites and participate in a monthly on-call rota

Perks & Benefits

• Company pension, enhanced parental leave, wellbeing programme
• Free on-site parking, canteen, and regular company events

Apply now to be part of a team that values innovation, collaboration, and continuous growth.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Technical Team Manager – Perm – SC Clearable/Cleared

• Location: Bracknell – fully on-site
• Type: Permanent
• Salary: £42,000 – £48,000 + Company Bonus + Benefits (Listed below)
• Clearance: Must be eligible for SC or have an active SC.

A primary technical partner of the MOD are looking to add to their Infrastructure/Networking team, the role will be a team manager position, managing a team of technical engineers with a broad technical skillset, collaborating with wider teams on supporting the mission of keeping UK Defence agile and safe.

Key Responsibilities:

• Oversee the daily operations of the service desk, ensuring timely resolution of IT issues and requests.
• Implement and monitor service level agreements (SLAs) and key performance indicators (KPIs) to maintain high-quality support standards.
• Create and update processes and instructions for the team.
• Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools such as Microsoft Service Center Service Manager.
• Manage service management, performance/people management, communication, and recruitment activities.
• Manage incidents to resolution in collaboration with third parties, keeping records updated according to agreed work instructions. Escalate when necessary.
• Support and participate in all Change Management Activities, updating changes upon completion. Participate as a member of the Change Advisory Board (CAB).
• Coordinate software deployments as part of Release Management.
• Manage service requests that have been escalated from the 2nd Line.
• Manage OS and application patching as part of Patch Management.
• Generate and analyze reports using SCOM, SQL, ePo, and Excel.

Your Experience:

Leadership experience with IT support and infrastructure knowledge, including:

• Virtualisation (VMWare/Horizon)
• Microsoft Server 2019
• CISCO/Juniper network devices
• Trellix/Trend
• Active Directory
• Exchange
• ITIL Processes

Desirable:

• Microsoft Windows 10
• SharePoint
• Linux
• MDM (Avanti)
• PDR/JSPs knowledge

Your benefits:

• 25 Days annual leave plus public holidays (3 flexible)
• Pension – Double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
• Perks at work – employee discounts
• Employee assistance programme / virtual GP

If you’re interested in the above, apply or reach out to [email protected]

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

3rd Line Cloud Network Engineer / Permanent / Defence

• Location: Basingstoke
• Type: Permanent
• Salary: £50,000 – £60,000 + Company Bonus + Clearance Bonus + Benefits
• Clearance: Must be eligible for MOD DV (Sole British National)

A primary technical partner of the MOD are looking to add to their infrastructure innovation team. This role will be working with an existing team, collaborating with teams on supporting the mission of keeping UK Defence agile and safe.

Your role will involve:

As a 3^rd Line Cloud Network Engineer you will join a small dynamic team of 2^nd and 3^rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks:

• Responding to escalations from 2nd Line Daily checks utilising ITSM tooling.
• PKI certificate management for Networking devices (physical and virtual).
• To distribute software, firmware & security updates for network devices.
• To collaborate and support the design and engineering teams.
• Maintaining and supporting the virtual and physical network solution providing timely updates to the Operations Lead.
• Carrying out a readiness assessment for new releases entering service from the Engineering Team
• Producing and maintaining documentation such as (Work Instructions and Patching Schedules).

Key skills and experience:

• Experience working with Cisco Catalyst switches, Cisco Nexus switches, Cisco ISR and ASR routers, and Cisco ISE
• Experience with Juniper Apstra, Cisco ACI, or other Software-Defined Networking (SDN) technologies would be highly advantageous
• Cloud Administration (e.g. Broadcom: NSX-T)

Your transferable skills and experience:

• Firewall Management (e.g. Cisco Firepower Management Centre)
• Network Devices (e.g. Cisco IOS, NXOS & FXOS Juniper Devices & JUNOS)
• Network Authentication (e.g. Cisco ISE)
• Event Management Tooling (e.g. SolarWinds)
• ITSM Tooling & Processes
• Cloud Administration (e.g. Broadcom: vCenter – Use of, not Administration)

Your benefits:

• 25 Days annual leave plus public holidays (3 flexible)
• Pension – Double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
• Perks at work – employee discounts
• Employee assistance programme / virtual GP

If you’re interested in the above, apply or reach out to [email protected]

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Network Engineer / Analyst

Swindon (office x1 per week on average)

£40,000-£45,000 + 25 days annual holiday entitlement + pension contribution + core benefits

Are you an experienced Network Engineer with a passion for supporting robust, secure, and scalable network infrastructures? We have a great opportunity to join an established and flexible team to play a key role in shaping the future of the enterprise networking landscape.

Key responsibilities:

• Working with the Network Architect you will oversee the implementation of technical changes and solutions by external suppliers and third parties, ensuring that the delivery meets the requirements and is accepted into service.
• Provide solution design time and material estimates for project plans and BAU activity, working with suppliers as necessary.
• Working alongside suppliers you will monitor, support and maintain network infrastructure, including routers, switches, firewalls, and other network devices.
• You will act as an escalation point for network triage/troubleshooting ensuring minimal downtime and business disruption.
• Identify existing network infrastructure, produce and maintain accurate network diagrams with associated documentation in conjunction with suppliers, colleagues and partners.

What we’re looking for:

• Experience of working in 2nd and 3rd line support roles specialising in Networks, Telecoms and Engineering fields.
• In-depth knowledge of network protocols, standards, and technologies (e.g., TCP/IP, DNS, DHCP, Routing, firewall policy management, network monitoring).
• Some experience in solution design and delivery of WAN, LAN, Telephony and WLAN solutions.
• Proficiency in troubleshooting network issues and implementing effective solutions.
• Excellent communication skills to collaborate with technical and non-technical stakeholders.
• Proficient in configuring and managing network devices such as routers, switches, and firewalls.
• Strong understanding of network security principles and practices, including firewalls, VPNs, and intrusion detection systems.
• Proven experience in enterprise network implementation and support.

Please note- an element of travel is required with this role to attend various sites across the UK as and when needed for support or project based initiatives. There is access to a company car via rental that is available and company credit card for expenses.

This is a fantastic opportunity to take up a role with plenty of potential for future growth. The team is going through a period of sustained demand and new requirements across the network estate for further modernisation.

Please get in touch for more information about the role.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.