Position: Complaints Handler
Industry: Finance, Pensions
Location: Fully Remote

Job Description:

We are seeking a skilled Complaints Handler to join our financial services team. The ideal candidate will resolve customer complaints efficiently, fairly, and professionally.

Key Responsibilities:

• Handle complaints received via phone, email, and letters.
• Communicate promptly, politely, and professionally with customers.
• Clarify and agree on complaints with customers over the phone to ensure full understanding.

Engagement: Contract role via umbrella company only.

Required Skills & Experience:

• Proven experience in handling complaints within a financial services organisation.
• Expertise in dealing with difficult situations in a professional manner.
• Strong letter-writing skills.
• Experience in remediation and calculations.
• In-depth knowledge of pensions and/or investment products.
• Ability to meet individual output and quality metrics.

Credit Controller

Avonmouth (Bristol Area)

Hybrid (3 days in the office 2 WFH)

£26,000 – £27,000 salary + Benefits

ASAP start but can wait for the right person

Our client, a large UK-wide B2B supplier, are looking to hire an experienced credit controller to join their dynamic team of 3 in a varied role.

They are continuing to grow and acquire new businesses. There is a huge focus on developing colleagues and building upon their strengths – offering career development and job security as well as a welcoming culture.

Our client can also offer study support for finance exams if you are interested in completing them.

Responsibilities:

• Chasing debts via a variety of channels, including phone calls
• Running statements
• Monitoring customer credit limits and unallocated payments
• Cash allocation and reconciliations
• Building relationship with customers
• Monitoring customer balances and ensuring they are collected in a timely manner
• Cashflow spreadsheets

Desirable Skills and Experience:

• Previous experience working in a credit control scheme
• Ability to work in a fast-paced environment
• Ability to work collaboratively in a team as well as independently.
• Excel skills highly desirable (pivot table XLOOKUP)
• Accounts receivable experience is desirable

If this role is of interest, please apply below or email your CV to [email protected]

Payroll Admin

Bristol (Hybrid)

£24,000 – £27,000 + Benefits and Bonus

Job Summary

Join a dynamic finance team as a Payroll Administrator, reporting to the Group Financial Controller. In this role, you will ensure the accurate and timely processing of monthly payroll, handle absence calculations, and complete pension submissions.

Ideal candidates will have a keen eye for detail and experience in payroll administration, ready to take on their next challenge. This is a fantastic opportunity to advance your career in payroll within a team of seasoned finance professionals.

Responsibilities Include:

• Process monthly payrolls accurately (starter and leaver calculations, commission, bonus and overtime payments)
• Calculation of absences
• Completing RTI and pension submissions in a timely manner
• Submission of HMRC payroll related returns.

What We’re Looking For:

• Previous payroll administration experience is desirable
• Strong ability to pay attention to detail and perform tasks accurately
• Strong communication skills

Job Title: Purchase Ledger Clerk (Data Entry)

Location: Milton Keynes

Salary: £28,000

Benefits

• Hybrid working
• Free onsite parking
• 10% completion bonus (pro-rata)
• Matched 5-8% pension
• Private health insurance

Job Description

Our client is seeking a meticulous and motivated Purchase Ledger Clerk to join their dynamic finance team. As Purchase Ledger Clerk, you will play a crucial role in managing their accounts payable processes, ensuring accuracy and efficiency in processing invoices. This is an excellent opportunity for a detail-oriented professional who has experience with volume invoicing.

As a Purchase Ledger Clerk, your primary responsibilities will include scanning and posting invoices to SAP S4 Hana and handling supplier invoices. The role is initially fixed term for 6 months however, there is the possibility for the position to be made permanent at the end of this.

Responsibilities

• Scanning and posting invoices to SAP S4 Hana
• Print supplier invoices when required
• Ad hoc duties when requested by the AP Manager
• Working in partnership with Accounts Payable team

Required Skills

• Previous experience of dealing with volume invoices whilst working in an Accounts function
• Strong Accounts Payable experience/knowledge
• Previous experience of using SAP S4 Hana
• Experience using G Suite would be highly advantageous
• Strong attention to detail
• Excellent numerical skills

If you are an experienced Purchase Ledger Clerk with a keen eye for detail and a desire to contribute to a growing company, we want to hear from you. Apply now and take the next step in your career as a Purchase Ledger Clerk.

Finance Transformation Lead – Oracle, Accounts Receivable, Collections, General Ledger, Communication, Stakeholder Management, Double entry, credit control, Finance Transformation

We have an exciting opportunity for an experienced and established Finance Lead – AR to join a major Insurance company in Norwich within the Accounts Receivable team

For this role you must have:

• Looking for a Finance Transformation Lead with strong Oracle experience to work over a few workstreams.
• Will have a background in Accounts receivable or collections
• Background in shared services or service delivery
• Understand double entry and collections to transformation
• Insurance experience is a nice to have but not essential.
• Someone who can bring a voice to the collections team ,will attend meetings, and hold their own against push back from stakeholders.

Job Title: Accounts Payable Clerk

We are looking for a meticulous and proactive Accounts Payable Clerk to join client’s finance team. This role is crucial for maintaining the efficiency and accuracy of their accounts payable processes. As an Accounts Payable Clerk, you will be responsible for reconciling vendor statements, handling queries, and ensuring smooth transactions. The position offers a competitive salary of £35,000, along with an attractive benefits package.

The role will initially be fixed-term for 6 months however, there is also the possibly for the role to become permanent at the end of this period.

Benefits

• Hybrid working
• Free onsite parking
• 10% completion bonus (pro-rata)
• Matched 5-8% pension
• Private health insurance

Responsibilities

• Reconciling vendor statements and resolving any discrepancies may that arise
• Dealing with vendor queries both via email and telephone
• Reconciliation of month-end company balances
• Print supplier statements
• Any other adhoc duties as required by the AP Team

Required Skills

• Previous experience of dealing with volume invoices whilst working in an Accounts function
• Strong Accounts Payable experience/knowledge
• Previous experience of using SAP S4 Hana
• Experience using G Suite would be highly advantageous
• Strong attention to detail
• Excellent numerical skills

If you are an experienced Accounts Payable Clerk looking for a new opportunity to enhance your career, we want to hear from you. Join our client and contribute to the continued success of their financial operations.

Our client is seeking a dedicated and detail-oriented Accounts Payable Clerk to join their dynamic finance team. As an Accounts Payable Clerk, you will play a vital role in maintaining accounts payable processes and ensuring timely payments to vendors. This position offers a competitive salary of £35,000 and a range of excellent benefits designed to support your professional and personal growth. The role will initially be fixed-term for 6 months however, there is also the possibly for the role to become permanent at the end of this period.

Benefits

• Hybrid working
• Free onsite parking
• 10% completion bonus (pro-rata)
• Matched 5-8% pension
• Private health insurance

Responsibilities

• Scanning and posting invoices to SAP
• Liaising with vendors and resolving any overdue payment reminders
• Reconciling vendor statements and resolving any discrepancies that may arise
• Processing BACS and Foreign Currency payments in accordance with payment calendars
• Dealing with vendor queries by email and telephone
• Processing expenses
• Reconciliation of month-end company balances
• Print supplier statements

Essential Competencies, Skills, and Experience

• Previous experience of using SAP S4 Hana
• Experience using G Suite would be highly advantageous
• Previous experience working in an Accounts function with strong Accounts Payable experience/knowledge including experience dealing with volume invoices
• Strong attention to detail
• Excellent numerical skills

If you are an experienced Accounts Payable Clerk with a keen eye for detail and a passion for ensuring accuracy in financial transactions, we would love to hear from you. Join our client and contribute to their success whilst enjoying a supportive work environment and competitive benefits package. Apply today!

An exciting opportunity has come available for an Executive Assistant to support the Head of Compliance & Corporate Investors & Loan Management for a leading independent finance provider. Your primary responsibility will be to ensure the seamless execution of daily activities and assist with high-level tasks to ensure efficiency and timeliness.

Key Responsibilities:

• Email and Diary Management: Oversee multiple email accounts, draft communications, and manage the diary, ensuring meetings are well-organised and rooms are booked.
• Documentation: Proof-read legal documents for compliance, organise signing, scanning, and posting, and maintain monthly reports and payment schedules.
• Stakeholder Liaison: Communicate with external business partners, keep abreast of Anti-Money Laundering legislation, and assist in preparing reports and loan statements.
• Support and Coordination: Assist in performance management, respond to information requests, manage scheduling, and act as a gatekeeper for the Head of Compliance & Corporate Investors.
• Decision Making: Take ownership in the absence of the Head of Compliance & Corporate Investors, delegating work appropriately.
• Preparation and Research: Prepare presentations and reports, undertake research, and provide notes for meetings.
• Strategic Planning: Understand and anticipate organisational priorities, manage conflicting priorities, and support new stakeholder projects.
• Meeting Organisation: Plan and organise external stakeholder and client meetings.
• Ad Hoc Duties: Perform additional tasks as required.

Skills Required:

• Proactive attitude with high-quality work standards.
• Warm, personable, and articulate with outstanding communication skills.
• Ability to work swiftly with accuracy and attention to detail.
• Proficiency in MS Office packages (Word, Excel, Adobe, PowerPoint).
• Excellent organisational, time management, and problem-solving skills.
• Aptitude for handling confidential information and dealing with challenging clients.
• Self-motivation, good numerical skills, and professional discretion.

Key Performance Indicators:

• Efficient office operations and support to teams.
• Professional client and investor interaction.
• Proactive support during peak times.
• Effective time planning and organisation.
• Common sense and proactive approach to tasks.

If you are experienced Executive Assistant looking for an exciting new opportunity, please apply today!

Deployment Lead – ERP/SAP/ Finance Transformation/Accountancy/ Deployment//Finance

We have an exciting opportunity for an experienced and established Deployment Lead to join one of our key clients in Reading on a large finance transformation programmme

Key details –

• Single Point of Contact (SPOC) for multiple initiatives to ensure deployment and adoption at country level
• Will have responsibility to deploy the process design (and enabling Technology)
• Working on a large complex finance transformation programme so knowledge of finance and record to report process is essential
• Experience of SAP S 4 HANA would be extremely advantageous
• Will take the Remediation Sprint content, prepare market readiness and ensuring delivery of UAT, Training, Comms (incl. Engagement with Country for relevant 3rd Party Comms), data and cutover business activities
• Will involve significant travel to countries to ensure adoption of new Ways of Working at a Work Instruction level.
• Work with Change Leads to ensure dedicated country change action plans are created and managed, with appropriate escalation if Business Readiness or Adoption is trending off-track

Job Title: Commercial Finance Business Partner

Salary: Up to £85,000

Location: Home based, with travel to Manchester office when required and occasional travel to London office

Our client is seeking a dynamic and experienced Commercial Finance Business Partner to join their team. This pivotal role offers an exciting opportunity to work closely with the Executive and Senior Leadership teams, providing financial insight and strategic support.

Key Responsibilities:

• Provide the Executive and Senior Leadership team with financial insights and business plans to support revenue generation and cost management.
• Build relationships with the different business areas to ensure understanding of key cost & value drivers.
• Act as part of the leadership team for aligned business areas, advising, coaching, and educating business leaders.
• Produce Monthly Finance Executive reporting packs and provide input into the company scorecard.
• Support strategic initiatives and investment decisions, ensuring cost-benefit analysis is in place and monitored.

Required Critical Knowledge:

• Understanding financial drivers and their impact on business results.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

Qualifications and Experience:

• Qualified Accountant (Essential).
• Experience providing financial and commercial support to stakeholders.
• Experience making commercial financial decisions and producing management accounts and reporting packs.

Benefits:

• Company bonus scheme
• Flexible working
• Personal development plans and professional development support
• Minimum 27 days holiday, plus eight bank holidays and purchase holiday scheme
• Company pension scheme
• Discounts to many products
• Tax free travel options