What you’ll be doing

• Lead and inspire a team of Customer Operations Representatives, fostering a high-performance culture of excellence and customer satisfaction.
• Coach and mentor your team through performance management, one-to-ones, and tailored development plans to ensure personal and professional growth.
• Be the key point of contact for open, transparent communication within the team, ensuring alignment with business goals and creating a collaborative environment.
• Resolve operational and performance challenges, implementing solutions that enhance both team efficiency and customer experience.
• Use data analytics to make informed decisions, track performance, and identify areas for team development.
• Develop and implement training plans to ensure your team’s skills are always aligned with business needs.
• Continuously strive for innovation and excellence, playing an active part in improving our services and operations.

What we’re looking for

• At least 1 year of experience in a managerial role preferably within customer service, financial services, or life and pensions.
• A passion for problem-solving, decision-making, and making a real difference within a team environment.
• Strong time management and organisational skills to juggle multiple priorities effectively.
• Excellent communication skills, both written and verbal, with the ability to engage and motivate others.
• Proficiency in MS Excel and Word, and an eagerness to embrace new technologies and systems.
• A genuine desire to support your team’s growth while delivering an exceptional customer experience.

RSG Plc is acting as an Employment Agency in relation to this vacancy.

What you’ll be doing

• Develop and implement a forward-looking telephony strategy that supports the organization’s One Diligenta objectives, promoting unified and standardized telephony solution across all departments
• Lead the integration of new technologies, such as AI-driven communication tools, cloud-based telephony solutions, and advanced analytics, to enhance the contact centre’s operational efficiency and customer experience
• Oversee the installation, configuration, and maintenance of telephony hardware and software
• Develop disaster recovery and business continuity plans for telephony systems
• Stay at the forefront of telephony innovations, evaluating and implementing new technologies that can offer competitive advantages, cost savings, and improved service delivery
• Lead projects aimed at consolidating telephony systems and services, driving economies of scale, and reducing redundancy
• Troubleshoot and resolve telephony issues, working closely with Core IT / Telephony support teams
• Oversee the telephony budget, ensuring it aligns with the financial goals of the organization and supports the strategic direction of the enterprise
• Provide mentorship and professional development opportunities to ensure the team stays current with industry trends and technological advancements
• Collaborate with management, staying up to date on industry trends and emerging technologies to ensure telephony infrastructure remains current and competitive

What we’re looking for

• Advanced leadership capabilities with a track record of managing high-performing teams
• Deep understanding of modern telephony technologies, including cloud-based solutions, AI-driven tools, and unified communications platforms
• Strong business acumen with the ability to align technical initiatives with broader business strategies
• Excellent communication skills, with the ability to influence senior management and promote cross-departmental collaboration
• Strategic thinking with a focus on innovation, cost reduction, and long-term sustainability
• In-depth knowledge of telephony and contact centre technologies
• End-to-End Telephony Architecture

Reasonable Adjustments: We understand that there are a wide range of reasons that you may require reasonable adjustments to the recruitment process- please let us know in your application how we can best support you.

Join one of the UK’s leading financial services organisations as a Senior Business Analyst working on a high-profile Finance Change Programme. This role sits at the heart of a multi-year transformation involving Solvency UK reporting, finance automation, and strategic process improvement. You will play a key part in this project due to it still being at the development stage. For Bristol OR York.

Key Responsibilities:

• Lead end-to-end business analysis across consolidation processes for Solvency UK KPI production and governance under TS3.

• Facilitate as-is / to-be process mapping, identifying inefficiencies, dependencies, and opportunities for synergy and automation.

• Gather and validate detailed business and functional requirements, ensuring traceability from discovery through to build.

• Work closely with the Solution Lead and Technical Lead to support the delivery of tear sheets and solution documentation.

• Experience working on Finance Change programmes.

• Translate business needs into actionable requirements for technical teams (R, Python, Unify), supporting solution design and iteration.

• Help to embed the Service Delivery Model, ensuring the business is change-ready and well-supported post-implementation.

Essential Experience:

• Proven track record as a Senior Business Analyst within Financial Services or Insurance environments.

• Strong background in finance change.

• Skilled in process improvement, business readiness, and identifying cross-functional synergies.

• Hands-on experience working closely with data/technical build teams, ideally with exposure to R, Python, or data visualisation tools.

• Ability to build relationships quickly with Finance teams and stakeholders at all levels.

If this is you, please apply below!

Reasonable Adjustments: We understand that there are a wide range of reasons that you may require reasonable adjustments to the recruitment process- please let us know in your application how we can best support you.

Payroll Assistant

Up to £150 per day (Umbrella)

6-8 Week Contract

Hybrid – 2 Days a Week in Manchester Office

This role will need to operate through an Umbrella company and all employer, employee tax and NI will be deducted from the rate.

You’ll be joining an established payroll function with four existing Payroll Specialists, concentrating solely on a critical 2-year backdated reconciliation and review process.

As a Payroll Assistant, you’ll play a key role in reviewing historical payroll data, ensuring correct PAYE allocation, addressing overpayments, and working through 14 cases (not all with discrepancies). Pre-built reports will be available for download via HMRC, and while the organisation uses HiBob and ADP, experience with these systems is not essential.

Key Responsibilities:

• Review and analyse 2 years of payroll history
• Investigate PAYE reference misallocations
• Resolve overpayment issues and discrepancies relating to HMRC
• Collaborate with the payroll team to share insights and findings

This Payroll Assistant role is perfect for someone with strong analytical skills, if you enjoy tackling complex payroll issues and delivering clean, accurate solutions, we want to hear from you.

Apply now to secure your next Payroll Assistant contract!

Reasonable Adjustments: We understand that there are a wide range of reasons that you may require reasonable adjustments to the recruitment process- please let us know in your application how we can best support you.

Bordereaux Analyst

Location: Central London Office

Employment Type: Full-Time, 4 Day Working from Office 1 Day from home – Hybrid Working

Salary: 40K – 60K (DOE) + Benefits

About Us:
Our fast-growing MGA scale-up is building something exceptional in the heart of Central London. And they’re looking for an Operations Support Technician to be part of it. If you’re passionate about delegated underwriting authority (DUA), binding authority, and expert bordereaux management whilst thriving in a cooperative, hands-on environment working closely with third parties, this is an opportunity to make a real impact.

The Role:
As an Operations Support Technician, you’ll be working both as a Bordereaux and Delegated Authority Analyst. You will play a vital role in ensuring the accurate configuration of binding agreements and associated bordereaux into our binder management system. You will manage relationships with cover holders and third-party providers, oversee bordereaux processing, and work closely with internal teams to maintain high operational standards.

Key Responsibilities:

• Review and configure risk, premium, and claims data in the system.
• Set up binders and bordereaux accurately and on time.
• Work with coverholders and claims teams to fix any data issues.
• Oversee third-party bordereaux processing and step in when needed.
• Match bordereaux entries to cash and premium records.
• Support credit control and help with compliance checks.
• Help prepare for meetings with coverholders and claims administrators.
• Assist with reinsurance transaction processing when required.
• Keep binder management processes up to date and well-documented.

What We’re Looking For:

• Recent, practical experience in processing bordereaux within the insurance sector.
• Strong Excel skills, including the ability to create and manipulate complex data sets.
• In-depth understanding of bordereaux contents and delegated underwriting/claims environments.
• Exceptional attention to detail and problem-solving skills.
• Ability to work collaboratively with external parties to resolve data quality issues.

Desirable:

• Experience using distriBind or other system-based bordereaux management solutions.
• Prior experience within a company environment.
• Exposure to critical data analysis.

Why Join Us?

• Competitive Salary
• 12% Pension
• 25 Days Holiday
• BUPA and Life Insurance (Post Probation)
• Annual 10% Discretionary Bonus
• Growth, Development and Pathway Opportunities

How to Apply:
If you are ready to take the next step in your career or are ready to make a mark in an insurance-based career.

Reach out to [email protected]

Reasonable Adjustments: We understand that there are a wide range of reasons that you may require reasonable adjustments to the recruitment process- please let us know in your application how we can best support you.

Insurance Operations Support Technician

Location: Central London Office

Employment Type: Full-Time, 4 Day Working from Office 1 Day from home – Hybrid Working

Salary: 40K – 60K (DOE) + Benefits

About Us:
Our fast-growing MGA scale-up is building something exceptional in the heart of Central London. And they’re looking for an Operations Support Technician to be part of it. If you’re passionate about delegated underwriting authority (DUA), binding authority, and expert bordereaux management whilst thriving in a cooperative, hands-on environment working closely with third parties, this is an opportunity to make a real impact.

The Role:
As an Operations Support Technician, you will play a vital role in ensuring the accurate configuration of binding agreements and associated bordereaux into our binder management system. You will manage relationships with cover holders and third-party providers, oversee bordereaux processing, and work closely with internal teams to maintain high operational standards.

Key Responsibilities:

• Review and configure risk, premium, and claims data in the system.
• Set up binders and bordereaux accurately and on time.
• Work with coverholders and claims teams to fix any data issues.
• Oversee third-party bordereaux processing and step in when needed.
• Match bordereaux entries to cash and premium records.
• Support credit control and help with compliance checks.
• Help prepare for meetings with coverholders and claims administrators.
• Assist with reinsurance transaction processing when required.
• Keep binder management processes up to date and well-documented.

What We’re Looking For:

• Recent, practical experience in processing bordereaux within the insurance sector.
• Strong Excel skills, including the ability to create and manipulate complex data sets.
• In-depth understanding of bordereaux contents and delegated underwriting/claims environments.
• Exceptional attention to detail and problem-solving skills.
• Ability to work collaboratively with external parties to resolve data quality issues.

Desirable:

• Experience using distriBind or other system-based bordereaux management solutions.
• Prior experience within a company environment.
• Exposure to critical data analysis.

Why Join Us?

• Competitive Salary
• 12% Pension
• 25 Days Holiday
• BUPA and Life Insurance (Post Probation)
• Annual 10% Discretionary Bonus
• Growth, Development and Pathway Opportunities

How to Apply:
If you are ready to take the next step in your career or are ready to make a mark in an insurance-based career.

Reach out to [email protected]

Overview:

We’re looking for a proactive and detail-oriented Facilities Administrator to support the Head of Facilities and wider team. In this dynamic and fast-paced role, you’ll help ensure the smooth running of Real Estate and Facilities services across the business. Your strong organisational skills, positive attitude, and ability to multitask will be key in maintaining high service standards, compliance, and operational efficiency. This is a great opportunity to build your career within a supportive and people-focused environment.

What You’ll Be Doing:

• Managing the Facilities Helpdesk, including issue tracking and monthly reporting

• Monitoring site access control, supporting security audits, and escalating issues where needed

• Coordinating with Health & Safety teams and maintaining accurate records

• Reconciling Real Estate & Facilities costs and resolving supplier disputes

• Overseeing desk space planning and moves at the Peterborough site

• Collating monthly occupancy reports across all offices

• Managing parking permits and locker allocations

• Administering building change control requests and approvals

• Organising internal events, such as the annual Remembrance ceremony

• Drafting internal communications and supporting year-end holiday carry forward

• Carrying out general admin tasks including travel bookings, diary coordination, agendas, and minutes

• Identifying opportunities for process improvements and cost savings

• Supporting with other ad-hoc tasks as needed

What We’re Looking For:

• Proficiency in Microsoft Office, especially Outlook, Excel, and Word

• Strong written and verbal communication skills

• Exceptional organisational skills and attention to detail

• Self-motivated, proactive, and able to work independently

• Experience with diary management and travel bookings

• Ability to prepare meeting agendas and take minutes

• At least 3 years of experience in a Facilities or Estates environment, ideally in a professional or financial services setting

• A good level of education, including GCSEs in Maths and English (or equivalent)

What’s on Offer:

• 31 days of annual leave including bank holidays

• Eligibility for an annual discretionary bonus

• Career development opportunities within a growing organisation

• Access to an online discount platform for a wide range of goods and services

• Cycle to Work Scheme & interest-free season ticket loans

• Comprehensive wellbeing support, including an Employee Assistance Programme

• Flexible leave policies such as Carer’s Leave, Foster Leave, and Retirement Leave

• A contributory pension scheme with matched contributions up to 6%, group life assurance, and income protection

Accessibility:
If you require any support or adjustments during the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and join a team that values innovation, collaboration, and continuous improvement.

Payroll Specialist

Up to £300 per day (Umbrella)

Initial 3-Month Contract

Hybrid – 2 Days a Week in Manchester Office

This role will need to operate through an Umbrella company and all employer, employee tax and NI will be deducted from the rate.

Our global client is seeking a detail-oriented Payroll Specialist to support a high-profile reconciliation project involving HMRC employee NI undercharges. This contract role offers up to £300 per day (Umbrella) and is ideal for an experienced professional ready to hit the ground running in a dynamic, fast-paced environment.

You’ll be joining an established payroll function with four existing Payroll Specialists focused on BAU, allowing you to concentrate solely on a critical 2-year backdated reconciliation and review process.

As a Payroll Specialist, you’ll play a key role in reviewing historical payroll data, ensuring correct PAYE allocation, addressing overpayments, and working through 14 cases (not all with discrepancies). Pre-built reports will be available for download via HMRC, and while the organisation uses HiBob and ADP, experience with these systems is not essential.

Benefits of the Payroll Specialist Contract:

• Competitive daily rate – up to £300 per day (Umbrella)
• Fully focused project work, no BAU distractions
• Flexible hybrid working environment
• Exposure to high-level reconciliation processes
• Opportunity to work alongside a knowledgeable payroll team

Key Responsibilities:

• Lead reconciliation of HMRC employee NI undercharges
• Review and analyse 2 years of payroll history
• Investigate PAYE reference misallocations
• Resolve overpayment issues and discrepancies
• Collaborate with the payroll team to share insights and findings

This Payroll Specialist role is perfect for someone with strong analytical skills, a proactive mindset, and a deep understanding of PAYE, NI, and HMRC processes. If you enjoy tackling complex payroll issues and delivering clean, accurate solutions, we want to hear from you.

Apply now to secure your next Payroll Specialist contract!