Broker – Specialist Household Insurance

Location: Rainham, Kent
Employment type: Permanent

About the role

We’re looking for an experienced Broker to join our growing new business team. This is a key role where you’ll manage the full customer journey for specialist household and mid-high net worth risks, ensuring a smooth process from initial enquiry through to policy placement.

You’ll work closely with customers and insurers to deliver a consultative, high‑quality service balancing commercial outcomes with a strong customer‑first approach.

What you’ll do

• Handle new business enquiries end‑to‑end, from qualification through to placement.
• Provide clear, professional advice and maintain excellent customer experience throughout.
• Use insurer portals and systems confidently to obtain and compare quotes.
• Liaise with underwriters and insurers to secure competitive terms.
• Work collaboratively within a lively, supportive office environment.

What you’ll bring

• Previous experience in household or mid-high net worth insurance broking.
• Strong communication skills and a consultative approach to sales.
• Ability to manage multiple cases efficiently and maintain attention to detail.
• Comfortable working in a busy, office‑based team environment.

What We Offer

• Salary: Up to £34k depending on experience.
• Bonus: Discretionary team bonus linked to collective performance; role includes individual quality gates.
• Benefits:
• 25 days holiday plus bank holidays.
• Private Medical Insurance
• Company pension
• Culture: Friendly, collaborative, and lively office environment with strong team spirit.
• Location perks: Two‑minute walk from the train station and on‑site parking.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Junior Broker

Kent

Purpose: Support Brokers/Senior Brokers across quoting, cross‑market comparisons, insurer follow‑ups and focused customer clarifications-building toward full Broker responsibility over time.

What you’ll do

• Run multi‑portal submissions and cross‑reference quotes across 2-4 insurers/MGAs.
• Chase underwriters/insurers to keep cases moving and maintain momentum.
• Call or email customers to clarify proposal details (property specifics, jewellery, declared values, etc.).
• Handle lower‑complexity quotes to build confidence and speed.

What you’ll bring

• Ideally 6-12+ months’ household broking experience (more is welcome); adjacent insurance backgrounds (sales/underwriting/complaints/pet) also considered if you’re sharp and trainable.
• Acturis experience is a plus; otherwise, you’re systems‑fluent and quick to learn insurer portals.
• Highly organised, resilient, customer‑first communicator who enjoys office energy and hands‑on learning.

What We Offer

• Salary: £25-29k depending on experience.
• Bonus: Discretionary team bonus linked to collective performance; role includes individual quality gates.
• Benefits:
• 25 days holiday plus bank holidays.
• Private Medical Insurance
• Company pension
• Career development: Structured pathway to Broker level if you want to progress; equally supportive if you prefer to excel in a specialist support role long term.
• Culture: Friendly, collaborative, and lively office environment with practical learning and team energy at its core.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.