technology job

Customer Service Representative - Edinburgh

  • Posted May 24, 2024
  • £21500 - £23000 per annum
  • Edinburgh
  • Permanent

Customer Service Representative – Edinburgh – Full-Time

Are you committed to providing first-class customer service? Are you passionate about solving problems?

A leading UK Consultancy Company in the Financial Services sector are looking for an excellent Customer Service Representative to join their team. We are hiring for both Front Office (Customer-Facing) and Back Office roles (Administrative).

You will be working directly with customers as well as working behind the scenes to provide them with the best quality of care.

About You

  • Be able to converse in a confident, friendly, and professional manner
  • Be able to communicate complex matters in a simple and supportive way
  • Great listening and communication skills
  • Be able to understand and resolve issues effectively and empathetically
  • Have good PC skills & knowledge of Microsoft Office

Working for Us

  • Personal and career development opportunities
  • Learn the business from the ground up
  • Hybrid working available in future
  • Work life balance – no evening or weekend shifts!

We embrace diversity and encourage anyone with a Customer Service, Hospitality, Sales, and Retail experience to apply! All training will be provided.

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    technology job

    Customer Service Representative, hybrid after 3 months

    • Posted
    • £21500 - £23000 per annum + Various
    • Edinburgh
    • Permanent

    Customer Service Representative, hybrid after 3 months

    A leading company in the financial services sector is looking for their newest customer operations representative to join one of the most integral parts of the business.

    Candidates from all customer service backgrounds will be considered including retail and hospitality.

    There are no sales involved in this role. The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner.

    Summary of the role:

    • We are based in Edinburgh city centre, easily accessible by train or bus and car parking is available nearby.
    • We have both front office and back office positions available
    • Conversations around hybrid working may be available after successful completion of training period.
    • Our standard working hours are Monday-Friday between 9am and 5pm, so no evening or weekend shifts.

    Benefits:

    • We offer 21 days holiday (including bank holidays)
    • A contributory company pension scheme
    • Excellent employee well-being and assistance support programmes

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      technology job

      Team Leader- Contact Centre

      • Posted April 29, 2024
      • £28000 - £32000 per annum
      • Basingstoke
      • Permanent

      Job Title: Team Leader – Contact Centre
      Location: Basingstoke
      Job Type: Permanent

      Benefits:
      25 days holidays + 8 bank holidays
      Discretionary annual bonus
      Company pension scheme membership

      The Role:
      To lead a Customer Services team in consistently delivering excellent service across all propositions. This involves providing leadership, developing the team, managing performance, fostering a customer-centric culture, improving processes, collaborating with other teams, ensuring quality, managing stakeholders, communicating effectively, and encouraging innovation.

      Responsibilities:
      Leading and managing a team of Customer Service Representatives.
      Guiding, coaching, and evaluating every team member’s performance. Addressing any issues promptly and creating a positive environment where everyone feels motivated to do their best.
      Continuously assessing team achievements against objectives. Identifying variances from targets and take proactive action to ensure successful delivery.
      Strategizing and allocating team resources smartly to meet business goals. Setting up streamlined processes and ensuring we’re equipped with the right data to handle work efficiently within budget limits.
      Leading the team through changes with clear and effective communication.
      Ensuring team adherence to defined practices and procedures to maintain consistent and compliant output.
      Proactively reviewing the customer environment to drive continuous improvement initiatives. Implementing changes to enhance effectiveness and efficiency, applying systems thinking logic daily.

      Ideal Candidate Profile:
      Have a minimum of 2 years’ experience within a managerial position.
      Have problem solving and decision-making skills.
      Have time management and organisational skills.
      Have prior experience in managing customer services team within Financial Service, Life & Pension, or another relevant office/ corporate based environment.
      Possess exceptional written and verbal communication abilities.
      Computer literate in MS Excel and Word skills and appetite to learn and effectively navigate multiple computer systems and other technologies.

      Join Us:
      If you’re driven by the opportunity to make a significant impact in the lives of individuals navigating challenging times and possess the blend of experience and skills we seek, we encourage you to apply for this vital role in our organization.

      Apply for this Job