Senior Pension Project Administrator

Liverpool (Hybrid)

£40,000 + benefits

My client, a Financial Services provider are looking for a number of Senior Pension Project Administrators on a permanent basis. This role is hybrid working, 2-3 days within a central Liverpool office + home working.

We are looking for senior administrators who have moved into Project work

• Project work includes GMPe, buy ins / buyouts, calculations, rectification work, data cleans and more
• Must have knowledge of DB pensions, ideally some DC as well
• You will be supporting Pension Project Managers
• adhering to delivery timelines and agreed
• Strong stakeholder management skills and the ability to work to deadlines and agreed outputs.

Receptionist, Part Time, 12 month FTC, Reading

A Europe roofing and waterproofing expert, is seeking a part time Receptionist for a 12-month Fixed Term Contract starting in March.

Role Purpose

This role takes ownership of their corporate reception and is our first point of contact for their visitors. Supporting a variety of colleagues and stakeholders, you will be working in a collaborative environment ensuring the smooth running of the office.

Key Tasks

• To take ownership of the reception, offering a welcoming meet and greet service to all visitors.
• Taking phone calls on the reception company mobile.
• Managing the reception email inbox, answering enquiries in a timely manner.
• Collecting post and deliveries from the delivery hub and distributing to the office.
• Ordering and collecting lunch for meetings when required.
• Assisting visitors and colleagues with their queries in a knowledgeable and professional manner.
• Meeting room management- including, booking meeting rooms, pre and post set up ensuring meeting rooms are always presentable.
• Managing the kitchen and communal areas, ensuring the kitchen, pantry and stationery room is well stocked and tidy.
• Administration support such as managing couriers, security passes, staff lists, visitor passes and raising PO’s.
• Supporting office events, set up and managing deliveries.
• Working closely with the Office Manager and Executive Assistants.
• First aid and fire warden duties.

Skills & Experiences

• Experience working in a corporate reception or customer facing role.
• Experience using Google Suite is desirable.
• Worked as part of a small team and built solid relationships with a variety of stakeholders across multiple functions.
• Outstanding communication skills, confident and approachable.
• Exceptional attention to detail and organisational skills.
• Highly motivated self-starter who can work in an agile environment.
• Ability to apply discretion and confidentiality

What to expect

• Working in an open plan office situated in our Reading HQ.
• Dress code is business casual.
• This role reports to the Office Manager

Summary of the role
We’re expanding our leadership team and have several exciting opportunities for Team Managers within our client’s Account in Edinburgh. As a Team Manager, you’ll play a pivotal role in coaching, motivating, and inspiring our Customer Operations Representatives to deliver outstanding service to our customers. This is more than just a managerial role; it’s about empowering your team to succeed while driving continuous improvement and ensuring we meet our operation

What you’ll be doing

• Lead and inspire a team of Customer Operations Representatives, fostering a high-performance culture of excellence and customer satisfaction.
• Coach and mentor your team through performance management, one-to-ones, and tailored development plans to ensure personal and professional growth.
• Be the key point of contact for open, transparent communication within the team, ensuring alignment with business goals and creating a collaborative environment.
• Resolve operational and performance challenges, implementing solutions that enhance both team efficiency and customer experience.
• Use data analytics to make informed decisions, track performance, and identify areas for team development.
• Develop and implement training plans to ensure your team’s skills are always aligned with business needs.
• Continuously strive for innovation and excellence, playing an active part in improving our services and operations.

What we’re looking for

• At least 1 year of experience in a managerial role preferably within contact centre, financial services, life and pensions or office based environment.
• A passion for problem-solving, decision-making, and making a real difference within a team environment.
• Strong time management and organisational skills to juggle multiple priorities effectively.
• Excellent communication skills, both written and verbal, with the ability to engage and motivate others.
• Proficiency in MS Excel and Word, and an eagerness to embrace new technologies and systems.
• A genuine desire to support your team’s growth while delivering an exceptional customer experience.

What you’ll be doing:

• Lead and inspire a team of Customer Operations Representatives, fostering a high-performance culture of excellence and customer satisfaction.
• Coach and mentor your team through performance management, one-to-ones, and tailored development plans to ensure personal and professional growth.
• Be the key point of contact for open, transparent communication within the team, ensuring alignment with business goals and creating a collaborative environment.
• Resolve operational and performance challenges, implementing solutions that enhance both team efficiency and customer experience.
• Use data analytics to make informed decisions, track performance, and identify areas for team development.
• Develop and implement training plans to ensure your team’s skills are always aligned with business needs.
• Continuously strive for innovation and excellence, playing an active part in improving our services and operations.

What we’re looking for:

• At least 1 year of experience in a managerial role preferably within contact centre, financial services, life and pensions or corporate setting.
• A passion for problem-solving, decision-making, and making a real difference within a team environment.
• Strong time management and organisational skills to juggle multiple priorities effectively.
• Excellent communication skills, both written and verbal, with the ability to engage and motivate others.
• Proficiency in MS Excel and Word, and an eagerness to embrace new technologies and systems.
• A genuine desire to support your team’s growth while delivering an exceptional customer experience.