Specialist Liability Case Handler, Cardiff, Hybrid

Our client, a bespoke growing company who specialise in personal injury claims, is seeking an experience Case Handler, to join their Specialist Liability team.

The Specialist Liability Team

The Specialist Liability Team addresses a wide range of accident types, including Road Traffic accidents, Employer’s Liability, Public Liability, Occupier’s Liability, Animal Act Claims, and claims involving vulnerable road users.

You will managing your own caseload and your portfolio will include a mix of cases with both admitted and denied liability, some of which could hold significant value. You will oversee the files from the initial client call all the way through to settlement. Additionally, you will have the opportunity to file Part 7 claims, as this team has the capacity to litigate their own cases.

Responsibilities

• You will be tasked with investigating liability, providing exceptional client care, and ensuring that every aspect of the client’s injuries and losses is thoroughly maximised.
• Your primary focus will be to act in the best interest of your clients, proactively advancing cases towards positive outcomes.
• The injuries you will handle may vary from general orthopaedic injuries to more complex investigations, often involving reports from multiple medical experts.
• Investigations into financial losses may require specialised and detailed advice, covering areas such as loss of earnings for both employed and self-employed individuals, as well as ongoing treatment and care needs.
• If you have not dealt with these types of losses before, there is no need for concern as comprehensive training and managerial support will be provided.

You will have the chance to collaborate closely with other teams, frequently engaging in the investigation and development of claims aimed at achieving substantial settlements (i.e., over £25,000). This role offers you the opportunity for professional growth and development through strong connections with solicitors, allowing you to benefit from their mentorship and buddying programs.

Your Experience

• Previous Case Handling experience of running a Personal Injury claim and being able to review medical reports and value claims using JC Guidelines and case law is essential.
• Exceptional client care skills.
• Experience of Part 7 litigation is desirable, albeit not essential, as training can be given.
• Experience in handing EL/PL claims would be advantageous but not essential as training will be provided.

Additional Information

You will be based in Cardiff City Centre, working core hours of 37.5 per week (part time applications may apply). Your weeks will be split both at home and in the office. For any new starters there is a requirement of up to 3 months in office training. You will be provided with achievable targets (to include settlement and billing).

Benefits

All colleagues will receive 33 days holiday (including banks holidays) when they join them, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

Claims Assessor, Remote, Insurance, Health, Medical, Claims, Insurance

Claims Assessor

Location – West Midlands (Fully remote working available/Hybrid)

Salary – based on experience & knowledge + Benefits

Summary of the role

An exciting opportunity has arisen for a Claims Assessor to join the operations team at leading Insurance company. In this role, you will be responsible for assessing new claim notifications across a range of benefits, including Income Protection, Critical Illness, and Total Permanent Disability. Additionally, you will proactively review ongoing income protection and waiver claims.

You will deliver comprehensive and sensitive technical claims management, which involves gathering and assessing claims evidence and information, often through telephone consultations, to support informed decision-making. Strong communication skills, particularly when interacting with vulnerable customers or managing difficult conversations, are essential.

You will ensure all claims are managed and assessed in accordance with our claims philosophy, within your delegated authority levels, and in line with industry guidelines and policy terms and conditions.

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development and internal progression
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.
• Cycle to Work Scheme & Interest free Season Ticket loans.
• A companywide Well-being programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial well-being.
• A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance (Death in Service”) & Group Income Protection
• Apply to find out about our other benefits.

What you’ll be doing

• Examine and evaluate insurance claims for accuracy, completeness, and eligibility based on policy terms and conditions.
• Make informed decisions regarding the approval or denial of claims based on gathered evidence and policy guidelines.
• Examine and evaluate insurance claims for accuracy, completeness, and eligibility based on policy terms and conditions.
• Investigate and verify the legitimacy of claims through document analysis, medical reports, and other relevant information.
• Liaise with medical professionals, legal advisers, and other third parties to obtain required documents and expert opinions.
• Maintain detailed and accurate records of all claim assessments, decisions, and communications.
• Ensure all claim files are up-to-date and comply with company policies and regulatory requirements.
• Offer exceptional customer service by addressing queries, concerns, and appeals from claimants promptly and professionally.
• Provide clear explanations regarding claim decisions and policy coverage.

What we’re looking for

• Claims management experience within the following areas- Income protection, Waiver, Critical Illness, Terminal Illness, Serious ill Health & Ill Health Early Retirement and preferably CII Claims qualifications (but this isn’t essential)
• Excellent judgement and decision-making skills supported by strong analytic and critical thinking abilities to evaluate complex information.
• Ability to cope with varying workloads, pressure & priorities.
• Proficiency in analysing medical reports, financial documents, and other relevant data.
• High level of accuracy and thoroughness in reviewing claims and documentation.
• Ability to identify discrepancies and potential fraud.
• Ability to explain complex information clearly and concisely
• Strong commitment to providing exceptional customer service.
• The ability to communicate effectively and sensitively with vulnerable customers which may also necessitate some difficult conversations.

If you’re interested in the above and would like to learn and discuss more, drop an email to [email protected]

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

You will be

• Speaking to new and exciting customers
• Building rapport and understanding customer needs
• Finding the right insurance policy for small to medium businesses
• Utilising a range of systems while working in a dynamic team

The right candidate will have confidence and experience working in call centre sales. Insurance experience is not necessarily needed as our client will provide full training from product range to phone system.

No qualifications are essential, our client is just keeping an eye out for someone who is great working in a team, excited and willing to learn and is passionate for customer care.

Technical Claims Handler

A leading position as a Technical Claims Handler with a well-known and trusted employer based in Cardiff.

This is a key role supporting clients by expertly handling their claims. Ideal for someone looking for an exciting challenge in a growing team within a new business.

Responsibilities will include Talking to our customers throughout their claim journey managing claims across our growing product suite. You will also collaborate with claims partners, such as brokers, lawyers, investigators and assessors.

Skills:

• Experience with Property and Commercial Claims.
• Experience in handling Commercial claims across multiple products.
• The ability to adapt to changes in a fast-paced start-up environment.
• A proven track record of working with multiple partners such as brokers, TPAs, lawyers, investigators, and loss adjusters.
• Confidence in using a variety of digital platforms: policy admin systems, claims management platforms, portals, data platforms, MS Office, etc.

Other responsibilities: –

• Identifying, investigating and managing fraud concerns.
• Recording, analysing and presenting claims data.
• Acting as a subject matter expert across the business for commercial claims as we launch new products.
• Developing and managing relationships with claims partners, updating existing processes, and creating new ones.