Technical Claims Handler

A leading position as a Technical Claims Handler with a well-known and trusted employer based in Cardiff.

This is a key role supporting clients by expertly handling their claims. Ideal for someone looking for an exciting challenge in a growing team within a new business.

Responsibilities will include Talking to our customers throughout their claim journey managing claims across our growing product suite. You will also collaborate with claims partners, such as brokers, lawyers, investigators and assessors.

Skills:

• Experience with Property and Commercial Claims.
• Experience in handling Commercial claims across multiple products.
• The ability to adapt to changes in a fast-paced start-up environment.
• A proven track record of working with multiple partners such as brokers, TPAs, lawyers, investigators, and loss adjusters.
• Confidence in using a variety of digital platforms: policy admin systems, claims management platforms, portals, data platforms, MS Office, etc.

Other responsibilities: –

• Identifying, investigating and managing fraud concerns.
• Recording, analysing and presenting claims data.
• Acting as a subject matter expert across the business for commercial claims as we launch new products.
• Developing and managing relationships with claims partners, updating existing processes, and creating new ones.

Our Bristol based Financial Services client have a current interim requirement for an experienced Business Operating Metrics Consultant.

Responsible for taking a leading role in:

• defining business operating metrics criteria needed for Exec Committee oversight and governance across the organisation
• ensuring fulfilment of data needed to accurately produce information dashboards for Exec presentation
• establishing a series of Exec level dashboards for delivery
• setting priorities & actively driving the delivery of Exec information dashboard production

To be successful in this role you will need:

• To be fully conversant with, and understand the needs of, Exec committee governance oversight and the business operating metrics required to make high-level executive decisions within a Financial Services organisation.
• To be capable of owning the project from a product perspective and providing clear direction & guidance to the delivery team to deliver the solution
• To be hands-on during the definition and design activities and work closely with the data delivery team
• Presentation and stakeholder engagement skills at Exec Committee level

3 months initial contract to cover the definition phase, with delivery phases to follow.

Hybrid working with regular time on site in Bristol (circa 2 day / week)

E-Commerce Manager

Contract – 12 Months Initially

London – Hybrid – 2 to 3 days a week in office

£475 – £525 a day Via Umbrella

January start

Our client, a well-known international retail firm, are looking to hire an Ecommerce Experience Manager for their online store.

They are looking to build a best-in-class personal digital experience and this role is responsible for the strategic vision and end-to-end customer experience for the website, Store App and creation of the future strategy, optimising the shopping experience.

Overview of the role:

• Develop, manage, and socialise digital commerce strategies and initiatives from conception and ideation through prototyping, A/B testing, and usability testing.
• Identify data-driven insights and build conclusions into actionable recommendations.
• Define how customers navigate, learn, shop, configure, and purchase products from
• Author and present detailed strategic briefs and presentations to inform and engage cross functional partners to support business priorities, opportunities, and performance improvements.
• Regular meetings with peers in Internationally across Europe and Asia.

Minimum Qualifications

• 6+ years of experience in a strategy, customer experience, or customer journey function
• Experience in e-commerce, checkout, or payments

What We’re Looking For

• Strong experience in a E-commerce B2C position – ideally focused on App and Web
• Experience working in a large complex international brand
• Demonstrated success in growing the business through data driven insights.
• Exceptional communication, storytelling, and presentation skills.
• Deep knowledge of e-commerce B2C industry – familiarity with shopping trends, consumer behaviour, and/or conversion optimisation.
• Experience in P&L management, finance / fintech, subscriptions, and/or loyalty programs would be a bonus

If this role is of interest to you, please apply below or send your CV to [email protected]

Account Manager – B2B Sales

1. Summary of Role
We are seeking a skilled and proactive Account Manager to join a leading B2B technology distributor. This role is perfect for individuals with a proven sales or account management background who excel in fostering relationships, driving revenue, and delivering exceptional customer experiences.
You will manage an existing portfolio of clients, actively engage with new prospects, and work collaboratively to achieve sales growth. This position provides a blend of autonomy, team support, and access to professional development opportunities.

Salary:
* Base salary of £25,000 – £30,000 per annum, plus performance-based bonuses and benefits.

2. Benefits
This role comes with a competitive benefits package designed to support your career and personal well-being:
* Health & Well-being: Health cash plans, 24/7 counselling services, wellness apps, and private medical insurance (PMI).
* Financial Perks: Group Life Assurance, income protection plans, and competitive pension schemes.
* Lifestyle Rewards: Additional day off for your birthday, volunteering days, cycle-to-work scheme, and exclusive discounts via wellness platforms.
* Development Opportunities: Regular training, side-by-side coaching, and defined career progression pathways.
* Recognition & Rewards: Loyalty awards, milestone bonuses, and monthly employee recognition schemes.

3. Requirements

The ideal candidate will have:
* Previous experience in sales or account management.
* Excellent communication and interpersonal skills.
* Proven ability to build and maintain relationships with clients and internal teams.
* Strong organisational skills with the ability to prioritise tasks effectively.
* A proactive, results-driven approach with resilience and adaptability.
* Desire to learn and grow within a dynamic and fast-paced industry.

4. Key Responsibilities
As an Account Manager, you will:
* Maintain and grow relationships with key stakeholders across your portfolio of accounts.
* Regularly engage with clients to introduce new products and services.
* Identify and qualify new business opportunities, ensuring effective follow-up.
* Collaborate with internal teams to deliver a seamless client experience.
* Stay informed about market trends, products, and services to provide value to clients.
* Meet and exceed individual and team performance targets.

5. About the Company
This opportunity is with a leading B2B technology organisation known for innovation and operational excellence. The company fosters an inclusive, collaborative culture that supports employee growth and well-being.
With an emphasis on professional development, the organisation invests in its people by providing tailored training, clear progression paths, and recognition for achievements.

Interview Process
The recruitment process includes:
1. First Interview – In-person or virtual interview with key stakeholders, including role-specific scenarios and an opportunity to ask detailed questions.
2. Offer Stage – Successful candidates will receive a formal offer, followed by on-boarding support.

The COO is a critical leadership role and, along with the Chief Executive and other Executive Committee colleagues, will have responsibility for leading ATE and its people, performance, and overall budget (approx. £200m). Specifically, this role will be accountable for financial oversight, operational excellence and corporate governance and will oversee ATE’s corporate functions, including Finance, Performance, Risk & Assurance, Communications & Estates and Programme Management Office.

We are looking for an outstanding person to lead these functions. The successful candidate will be someone with proven experience of providing leadership within a fast-paced and ambitious organisation whilst also managing organisational complexities.

The role and responsibilities for this position include:

• Serve as the principal advisor to the CEO on financial matters. Oversee the agency’s budget, manage finances, and safeguard public funds.
• Lead corporate services, driving efficiency and effectiveness across Finance, Governance, People, Communications, Commercial and performance. Lead change where required and drive continuous improvement.
• Drive the development of ATE’s future people and estates strategy, ensuring the right people are in place and ensuring the capability and capacity to deliver.
• Uphold and oversee appropriate governance arrangements and internal controls, ensuring compliance with legal, regulatory, and financial standards.
• Manage ATE’s day-to-day budget (c£250m) and ensure robust financial systems are in place.
• Credibly and clearly represent ATE’s interests in discussion with the wider department.

The successful candidate must be able to demonstrate themselves against the following essential criteria:

• Proven people leadership skills, with experience of setting the direction of an organisation, building and leading high performing teams, and with a strong background in effective governance, decision-making, internal control, and risk management.
• Proven leader in formulating, developing, and executing corporate strategy, with expertise in analysing the strategic economic and political landscape to translate complex objectives into actionable plans that drive long-term success.
• Skilled in leading corporate functions, collaborating with cross-functional teams, and achieving operational excellence through innovative solutions and strategic alignment.
• Strong experience of managing operational services at pace with an ability to work with stakeholders to make connections between policy intent and real-world situations.
• Experience of managing large budgets including forecasting, monitoring spend and delivering value for money.
• Excellent communicator with the ability to challenge and change the way things have been done in the past, take managed risks and drive a culture of innovation and continuous improvement.
• Awareness of project and programme management tools and techniques to deliver desired outcomes

A finance qualification (CCAB, CIMA or equivalent) and/or HR qualification (CIPD or equivalent) is preferred but not required.

To apply or for more detail please visit https://gdsearch.sandersonplc.com/chief-operating-officer-active-travel

Intelligent Resource is working in partnership with a Blue-Chip Utilities client in the UK. We are currently recruiting Finance PMO to be Scotland based out.

Job Title= Finance PMO
Location = Remote / Perth/Edinburgh/Glasgow
Duration= 3 Months initially
Pay Rate= £400 Per Day Inside IR35

Role:
* Excellent Organisation, communications skills and ability to prioritise
* Proficient in MS Office suite skills, in particular Excel
* Familiarity with Agile ways of working and ideally Azure DevOps/Jira
* Collaborations skills and problem solving to help get things done by sharing processes and implementing local improvements
* Driven and delivery focussed to support a wide range of stakeholders to help get things done, being flexible and proactive to support the team
* Good financial understanding of month end processing, raising purchase orders and budget cycle process
* Proficient in all O365 products with PowerBI/SharePoint O365 including PowerApps and Forms and other reporting tools as a bonus.
* Knowledge of key Corporate Systems or Finance systems such as (Oracle e-Buiness suite, Harmony, I-Buy etc)

Intelligent Resource committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organization.

Should you choose to contact Intelligent Resource regarding this role or apply for it, all personal data you submit to us will be processed in accordance with our Privacy Notice which you can find on our website.

Role Overview:

As an Accounts Assistant, you will play a vital role in our finance team, managing all transactions related to accounts payable and receivable. This includes ensuring the timely and accurate processing of invoices and payments, as well as overseeing incoming transactions. You will collaborate closely with various departments to maintain smooth financial operations and contribute to the overall efficiency of our accounting functions.

Key Responsibilities:

• Process and verify payment requests in accordance with company policies.
• Manage all transactions in and out, ensuring accurate records are maintained for accounts payable and receivable.
• Assist in the reconciliation of vendor statements and resolve discrepancies.
• Support month-end closing processes by providing necessary reports and documentation.
• Respond to inquiries from vendors and internal departments regarding accounts payable matters.
• Collaborate with the finance team to streamline processes and enhance efficiency.

Qualifications:

• Previous experience in accounts payable or a similar role is preferred.
• Strong attention to detail and accuracy in data entry.
• Excellent organisational and time management skills.
• Proficient in Microsoft Excel and accounting software (experience with [specific software] is a plus).
• Ability to communicate effectively with internal teams and external vendors.
• A proactive attitude and the ability to work both independently and as part of a team.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.
• Flexible working arrangements.

If you are looking to build a rewarding career in the finance sector and are passionate about contributing to a dynamic team, we would love to hear from you!

Interim Head of Internal Communications

12 Months – 18 Months (maternity cover)

£750 – £850 a day (potential flexibility for the right person

London office (2 days a week in office, 3 days WFH)

Ideally looking for an early December start

This role is responsible for leading the team that delivers leadership communications, leadership events, strategic communications and colleague engagement campaigns.

This would be perfect for someone who has a specialist understanding of leadership communications and events, knows how to lead teams of 10+ and has experience in a retail environment or very similar.

Brief overview of responsibilities:

• Work with the Director on internal comms strategy and development of channel strategy, evaluating communications to ensure return on investment
• Create a clear narrative for leaders and colleagues
• Work closely with HR and technology teams on colleague engagement
• Foster a collaborative culture and mentor the team (5 Direct Reports, team of 14)
• Leading the team on colleague engagement campaigns

What they’re looking for:

• Experience leading an Employee Communications Function for a large audience
• Ability to build relationships with key leaders in the business from CEO down
• Experience in the retail industry with large volumes (ideally recent)
• Experience leading a large internal communications team (10+)
• Experience in transforming environments
• Available to start a new role in the next 3-6 weeks

If this role is of interest, please send your CV to [email protected] or apply below,

Assistant Company Secretary – Financial Services

£65,000 – £70,000 (Open to perm or FTC)

Hybrid Working – 3 days per week on site in Central London

Financial Services (Ideally in smaller environments)

I am looking for an Assistant Company Secretary to join a Financial Services client of ours on a permanent of fixed-term contract basis.

Skills / Experience:

• Financial Services
• Board Meetings and follow up on post meeting requirements.
• Experienced with dealing with senior stakeholders.
• Excellent administration skills
• ICSA Qualified or working towards it.
• Strong organisational and interpersonal skills.

Senior HR Business Partner

Locations: Bristol, Manchester or Birmingham
Day Rate: £375 per day
Contract: 12 Months Contract

We are hiring a Senior HR Business Partner on behalf of our professional services client for a 12-month contract, with the flexibility to be based in either Manchester, Bristol or Birmingham. This is a hybrid role offering a balance of remote and in-office working. Covering the professional services side of the organisation.

Key Responsibilities:

• Develop in-depth understanding of the aligned business group to anticipate HR needs and provide expert HR solutions and advice.
• Build strong relationships with senior leaders to influence and implement strategic initiatives in Talent Management, Performance, Diversity and Inclusion, Wellbeing, and CSR.
• Collaborate with managers to implement and develop Group People Plan and support the achievement of business objectives.
• Provide expertise in handling complex employee relations and employment tribunal cases.
• Lead transformation initiatives, including organisational restructuring, TUPE, and change management.
• Partner with recruitment to ensure resource planning aligns with business needs.
• Drive future talent initiatives such as graduate and apprenticeship programs.
• Work with stakeholders on performance reviews, salary reviews, and promotions to ensure fairness and consistency.
• Stay up-to-date with employment law to mitigate legal risks and ensure compliance.

Skills & Experience:

• Proven experience as a Senior HR Business Partner, with strong employee relations and change management skills.
• Ability to build effective working relationships with senior managers and drive high-performance cultures.
• Strong knowledge of UK employment law and regulatory compliance.
• Experience leading transformation projects, including TUPE and organisational restructures.
• CIPD qualification or relevant experience in HR strategy and best practices.
• Excellent communication skills, able to present complex information clearly.