Technical Support Engineer

Technical Support Engineer

• Brecon (Hybrid)
• Up to £35,000
• Full UK driving licence is required

A long-standing IT Services business in Brecon are looking to grow there their technical support team due to increased customer demand and new business wins.

This customer first business is seeking a ‘cloud first’ Technical Support Engineer (primarily focused on the Microsoft platform). Working alongside a small team you will work together to realise the business potential, providing exceptional service to clients, and contributing to the company’s development and brand.

Technical Support Engineer Key Responsibilities:

• Hands-on provisioning, configuring, supporting and maintaining cloud infrastructure and services, with an emphasis on Microsoft 365, Exchange online, SharePoint, Teams, and Intune.
• Deliver IT projects (e.g. email migrations, Intune deployments, firewall installations, email threat protection implementations as well as internet connectivity and VoIP etc).
• Managing email and network security.
• Proactive and reactive monitoring and maintenance of client networks.
• Ensuring security and upgrades are applied to desktops and laptops.
• Providing expert technical support to end-users with varying levels of IT knowledge.
• Responding to technical support requests within agreed SLAs.
• Ensuring IT systems meet industry best practices.
• Managing client expectations and ensuring timely resolution of issues to their satisfaction.

Technical Support Engineer Experience Required:

• Similar experience working in a customer facing IT support environment.
• Excellent communication (verbal and written) and customer service skills.
• Extensive experience delivering IT support via remote and on-site methods.
• Expert knowledge of Microsoft 365 suite (including Exchange Online, SharePoint, OneDrive, Teams, Intune, Azure AD) and their management suites.
• Good knowledge of Windows Server, Active Directory, DHCP, DNS, and administration of Windows files shares.
• Some knowledge or exposure to TCP/IP, WAN, LAN, WiFi, and VPN connectivity/troubleshooting, including VLANs, NAT, and firewalls.
• Understanding of cybersecurity.

A full UK driving licence will be required to apply for this role