Team Leader - Bristol

Team Leader – Contact Centre (Bristol)

Location: Bristol
Department: Contact Centre

Are you passionate about delivering excellent customer service and inspiring others to do the same? We’re looking for a Team Leader to guide and support a high‑performing Customer Services team, ensuring an exceptional experience for every customer.

About the Role

As a Team Leader, you’ll play a key part in driving service quality, performance and continuous improvement within the Contact Centre. You’ll lead a team of Customer Service Representatives, creating an environment where people are motivated, supported and equipped to deliver outstanding customer outcomes.

What You’ll Do

• Lead, coach and support a team of 12 Customer Service Representatives.
• Manage resources and workloads to meet service and performance targets.
• Monitor results, address gaps and drive continuous improvement.
• Support team development with training, feedback and clear objectives.
• Maintain high standards of quality, compliance and customer focus.
• Communicate effectively through periods of business or process change.

What You’ll Bring

Essential:

• Strong skills in planning, organisation and resource management.
• Experience managing people or mentoring others.
• Excellent communication and relationship‑building skills.
• Analytical ability and confidence with systems and processes.
• Minimum 2 years’ experience in a customer service environment.

Desirable:

• Knowledge of specific product lines or account portfolios.
• Experience within a Contact Centre leadership role.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.