Service Desk Support, Incident Analyst (SC Cleared)

Service Desk Support, Incident Analyst (SC Cleared)

We have an exciting new opportunity for a Service Support Technician to join a leading organisation based in Winchester. This role would be the ideal opportunity for someone who has previously worked to handle incoming technical incidents, requests and changes in an accordingly and timely manner

Rate – £250 a day to overall assignment rate of umbrella

Duration – 12 months

Location – Winchester

The Role

Within this exciting opportunity, you will be required to work within a large team to handle incoming technical support incidents, requests and changes. You will furthermore, have previously worked within a customer facing role in which you will be resolving a wide range of technical issues such as resolving passwords to building and fixing hardware and software

Key Skills

– Previous experiences of handling technical support incidents and requests

– Management of personal call queues to ensure calls are closed in a accordingly and timely manner

– You have previously worked to resolve calls ranging from password to changes to complex changes which include constructing hardware and software

– Strong communications and customer service skills

Please note that for this position you must hold SC Level Clearance