Service Desk, Help Desk, AD, Itil, 1st Line

Service Desk, Help Desk, AD, Itil, 1^st Line

Service Desk Analyst required for a leading and large corporate organisation based in Bridgend.

Engagement via umbrella only.
Engagement required 4 days per week on site.

The successful candidate will have exceptional customer service skills with the ability to maintain composure under pressure. Ability to ask insightful questions to diagnose and prioritise user queries.

You will engage with the internal Desktop Team play a vital role in incident and request resolution ensuring end-user guidance.

You will manage your own ticket queue while overseeing the progress of all tickets in the ServiceNow system.

Skills and responsibilities:

• Respond to end-user inquiries via self-service and phone calls.
• 1st line support
• ITIL
• Participate in exciting IT projects, implement new software, hardware etc.
• Experience with video conferencing equipment and software e.g. MS Teams.
• Ability to prioritise and manage multiple tasks and deadlines effectively.
• Windows 7/10
• Office 2016

Desirable skills:-

• O365
• SCCM
• AD
• Citrix
• Solid understanding of basic networking principles, such as TCP/IP, DNS, and DHCP.
• Excellent customer service, telephone, and communication skills.