technology job

Service Designer / BPSS

  • Posted April 8, 2024
  • Negotiable
  • London remote
  • Contract

Location: London / remote

Clearance: SC clearable / BPSS


Duration: 6 months

We are looking for a Service Designer to join an agile team on the Digital Transformation of Screening programme.

The role will involve:

  • Designing concept journeys, blueprints and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service;
  • Facilitating the collective understanding of the end-to end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business and design;
  • Shaping how behind-the-scenes processes and support functions interact with each other and how these impact the design process;
  • Embedding design practices within organisations to create a sustainable approach to service the needs of the user;
  • Working with User Researchers to generate insights through research with users, staff and stakeholders to shape a holistic view of the total user experience;
  • Analysing, consolidating and communicating research findings to stakeholders in order to strategically frame, validate and quantify the problem being solved and help inform the wider strategic roadmap of initiatives;

Essential Technical and Professional Expertise

  • 1+ year of client facing experience in a Service Design role in a Public Sector organisation (post education)
  • Experience of planning, scoping, conducting analysis and communicating Service Design throughout the Agile product development lifecycle
  • Experience of planning and facilitating workshops to reach a specific outcome
  • Experience of working within an Agile scrum team (working across Designers, Product Managers, Developers, Business Analysts and other Researchers)
  • Ability to convert a single or a group of research findings into specific prioritised recommendations
  • Ability to use tooling that supports the creation of service design artefacts

Preferred Expertise

  • Experience of working as a Service Designer against the Government Digital Service framework
  • Experience in using the following tooling: Jira, Confluence, MS suite, Mural and Figma
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