Service Delivery Manager - Change

Our a well known and well established insurance and investment company is currently looking to hire a Service Delivery Manager / SLA with Change Manager with experience of writing internal service level agreements.

Job Title: Service Delivery Manager / SLA Change Manager
Duration: 3 Months – Potential to Extend
Location: London / Hybrid
Day Rates: Competitive – Inside IR35 via Umbrella Company

Job Duties:

• Engage with the relevant internal stakeholders and client representatives to gain a deep understanding of a set of services provided by the client and the expectations of our largest client.
• Lead the drafting of clear, comprehensive, and measurable Service Level Agreements (SLAs) that reflect agreed service standards, responsibilities, and performance metrics.
• Facilitate the negotiation and agreement of SLAs between one division and another, ensuring alignment
• Agree and document clear, structured Terms of Reference (ToR) for recurring and strategic meetings, ensuring clarity of purpose and roles & responsibilities,
• Document all SLAs using approved templates and ensure consistency with group standards and governance frameworks.
• Establish and manage a structured review process to ensure SLAs remain accurate, relevant, and up to date, incorporating feedback from key stakeholders.

Experience Required:

• Strong organisational, written and verbal communication skills.
• Ability to understand diverse processes and translate them into user-friendly documents.
• Experience of writing Service Level Agreements between internal divisions/companies
• An understanding of the regulatory environment for Asset Managers.
• Effective stakeholder and time management and multitasking abilities.
• A keen attention to detail and ability to proof-read/edit documents.
• Ideally working within an Insurance / Investment or Wealth Management environment.
• MS Office Suite including Visio, Word, SharePoint, PowerPoint and Excel.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.