technology job

Second Line Support - Service Centre Analyst - Ormskirk

  • Posted May 2, 2024
  • £25000 - £30000 per annum
  • Ormskirk
  • Permanent

Service Centre Analyst – Ormskirk

Up to £30,000

An Ormskirk-based client are seeking a dynamic individual to join the team, providing 2nd line support for almost 1000 users UK-wide.

Responsibilities include:

  • Resolving tickets via phone/remote access/email/visits
  • Providing 2nd line support for PCs/Printers/Telephony/Servers/Network equipment
  • Carrying out site visits when necessary
  • On-call shifts

The ideal candidate will have:

  • Troubleshooting/problem solving skills
  • Experience providing second line support
  • Experience with Microsoft Operating Systems (client as well as server)
  • Experience with Office products
  • An understanding of Active Directory/Exchange/Networking/Client Refresh/TCP/IP/SQL
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