Programme Manager - Retail

Programme Manager – Customer Technology

6‑month contract | Inside IR35

We’re looking for an experienced Programme Manager to lead the end‑to‑end delivery of customer‑facing and customer‑enabling technology workstreams within a large, complex business and technology change programme.

This is a senior co-ordination role, acting as the delivery glue across multiple teams and platforms, ensuring plans are aligned, risks are managed and outcomes are delivered at pace.

Key responsibilities

• Own and manage the integrated programme plan across customer‑related technology workstreams
• Coordinate delivery across digital, app, instore and customer engagement teams
• Manage complex cross‑team and cross‑portfolio dependencies
• Drive strong delivery discipline, including milestones, RAID and critical path management
• Act as the main escalation point for risks and issues
• Produce clear programme reporting for senior stakeholders
• Own budget forecasting and tracking, working closely with Finance and Procurement

Experience required

• Strong programme management experience in large, complex retail environments
• Proven ability to manage multiple teams, platforms and third‑party suppliers
• Excellent stakeholder management across business and technology
• Confident with governance, reporting and financial management
• Structured, proactive and comfortable operating in ambiguous, fast‑moving environments
• Demonstrable experience managing budgets effectively (min £5m)

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.