Major Incident Manager, ITIL, Hybrid

Major Incident Manager, ITIL
Up to £625 per day
Manchester/Hybrid working – 3 days on site

Operating in a 24/7 on call environment, the successful candidate will lead Critical & Major Incidents from detection to resolution. You will also be expected to provide info for post incident reviews. Also, you will coordinate Problem Investigations & track delivery of Problem resolution to reduce likelihood of repeat Incidents.

Please note, engagement is via umbrella company only; all tax and NI will be deducted at source.

Skills and experience required: –

• Relevant experience in leading Critical and Major Incidents in complex environments with a strong understanding of ITIL-based Incident Management.
• Technical knowledge of IT infrastructure, app support and network ops.
• Ability to coordinate cross-functional technical teams and third-party suppliers (including during high-pressure situations).
• Problem Management, including root cause analysis, and developing resolution plans.
• Ability to manage stakeholder expectations under time-sensitive and high-stakes conditions.
• Demonstrated leadership skills through high-pressure situations.
• Strong analytical skills to assess business impact and identify the root cause of incidents.
• Knowledge of best practice frameworks for Incident Management including ITIL.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.