IT Change Enablement & Config Manager (ITIL v4), Hybrid

IT Change Enablement & Config Manager (ITIL v4), Hybrid

Our client, an industry leading and national business, is looking to hire a IT Change Enablement & Config Manager with a strong background in ITIL v4-aligned practices.

The successful candidate will have a background as a Change & Config Manager with strong expertise in ITIL v4-aligned practices, specifically Change Enablement and Configuration Management (CMDB).

The ideal candidate will have hands-on experience as an IT Change Manager combined with proven capability in managing and maintaining a CMDB within enterprise ITSM toolsets.

Please note, engagement via Umbrella Company Only; all taxes & NI deducted at source.
Hybrid working – 3 days per week on site in Manchester.

General responsibilities:

• Build and initiation of the Change Enablement process ensuring compliance with ITIL v4 best practice.
• Build, initiation and maintenance of the CMDB ensuring data integrity and accuracy.
• Support rollout and adoption of new ITIL-aligned practices, including within Change Enablement and Config Management.
• Provide guidance and training to colleagues on ITIL v4 principles and process adherence.
• Liaise with stakeholders to assess and implement changes with minimal risk to business operations.
• Drive continuous improvement initiatives for ITSM processes and governance.

Required Experience:

• Demonstrated experience as a Change Manager in an ITIL-aligned environment.
• Hands-on experience managing a CMDB within an ITSM toolset.
• Strong understanding of ITIL v4 practices and frameworks
• ITIL v4 accreditation preferred.
• Experience in designing, implementing, or rolling out new ITIL practices for Change Enablement or Configuration Management.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.