Customer Service Executive

Customer Service Executive – Financial Services

Location: Sussex Office
Contract: Full-Time, Permanent, Flexible Hybrid Working
Salary: £25,000 – £29,000 (DOE) + Benefits

Are you passionate about delivering outstanding customer experiences? Our client, a leading financial services provider in West Sussex, is expanding and looking for a Customer Service Executive to join their dynamic team. This is an excellent opportunity for someone with strong customer support skills and a proactive approach to problem-solving.

What You’ll Do

• Be the first point of contact for customers and members.
• Manage enquiries across multiple channels (phone, email, live chat).
• Work closely with internal teams to resolve complex queries.
• Contribute ideas for process improvements to enhance service delivery.
• Build knowledge of financial products, compliance, and best practices.

What We’re Looking For

• Previous experience in customer service, contact centre, or client support.
• Financial services, banking, or insurance experience is a plus (not essential).
• Excellent communication skills – both written and verbal.
• Ability to stay calm under pressure and maintain attention to detail.
• Strong problem-solving skills and a genuine desire to help customers.
• Organised, self-motivated, and confident using CRM systems and Microsoft Office.

What’s in It for You

• Competitive salary and bonus schemes.
• Generous pension contributions.
• Professional development, including study support for industry qualifications.
• Private healthcare, insurance, and income protection.
• Family-friendly leave policies.
• Onsite gym, social events, and volunteering opportunities.
• Travel loans and cycle-to-work scheme.

Ready to take the next step in your career? Apply today and become part of a forward-thinking financial services team!

If you’re interested and would like to learn more, please apply or contact [email protected].