Business Analyst

Role Description:
SC, NPPVL3 are mandatory.
UK-Based employees are mandatory.

Role Purpose
We are seeking a Business Analyst to support the delivery of a new IT Observability Service that will enhance visibility and performance management across applications and infrastructure.

Key Responsibilities
Strategy & Architecture
* Gather, analyse, and document business, functional, and non-functional requirements.
* Define observability use cases, workflows, data needs, and integration requirements.
* Support design of processes for monitoring, alerting, event handling, dashboards, and reporting.
* Facilitate workshops and communicate with technical and business stakeholders.
* Produce documentation including requirements, user stories, process maps, and service definitions.
* Support testing, onboarding, and service adoption activities.

Skills and Experience
* Proven experience as a Business Analyst in IT or digital transformation.
* Understanding of monitoring, logging, or observability concepts.
* Strong analytical, documentation, and stakeholder engagement skills.
* Ability to translate technical detail into clear business language.
* Experience with observability tools (e.g., Dynatrace, Datadog, Splunk).
* Familiarity with ITIL processes and cloud platforms.
* Knowledge of AIOps or SRE practices.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.