2nd Line IT Support Engineer

2^nd Line IT support Engineer – Chippenham (onsite)

An exciting opportunity has arisen for a 2nd Line Support Engineer to join an award-winning company in Chippenham. This role is ideal for an experienced IT support professional ready to take the next step in their career.

2^nd Line IT support Engineer Responsibilities

• Provide ongoing support to the 1st Line Team to help upskill and improve knowledge
• To support and maintain Microsoft Server/ Desktops and Azure Cloud environments
• Resolve customer issues within the agreed SLAs
• Escalate issues to the 3rd Line Support Team where necessary
• Undertake IT project work as instructed by the Projects Team
• Comply with all relevant legislative and legal requirements, including industry regulations

2^nd Line IT support Engineer Skills

• Active Directory Administration (passwords, users, groups, permissions)
• Azure Active Directory Administration (Modern Workplace Administration)
• Office 365 Administration including SharePoint, Teams, OneDrive etc
• Exceptional customer service skills and telephone manner
• Experience working on a service desk
• Working with 3^rd party software/solution providers
• Desktop & Server experience
• Familiarity with laptop and desktop builds

2^nd Line IT support Engineer Benefits

• Competitive salary

• Unlimited holiday
• Performance and salary reviews
• On going training and development opportunities
• Pension scheme
• Great working atmosphere and balanced work environment
• Employee socials and events
• On site lounge area (Lots of cake and fruit)

Please apply with an up to date CV [email protected]