technology job

2nd Line IT Support Engineer

  • Posted June 7, 2024
  • £25000 - £35000 per annum
  • Chippenham
  • Permanent

2nd Line IT support Engineer – Chippenham (onsite)

An exciting opportunity has arisen for a 2nd Line Support Engineer to join an award-winning company in Chippenham. This role is ideal for an experienced IT support professional ready to take the next step in their career.

2nd Line IT support Engineer Responsibilities

  • Provide ongoing support to the 1st Line Team to help upskill and improve knowledge
  • To support and maintain Microsoft Server/ Desktops and Azure Cloud environments
  • Resolve customer issues within the agreed SLAs
  • Escalate issues to the 3rd Line Support Team where necessary
  • Undertake IT project work as instructed by the Projects Team
  • Comply with all relevant legislative and legal requirements, including industry regulations

2nd Line IT support Engineer Skills

  • Active Directory Administration (passwords, users, groups, permissions)
  • Azure Active Directory Administration (Modern Workplace Administration)
  • Office 365 Administration including SharePoint, Teams, OneDrive etc
  • Exceptional customer service skills and telephone manner
  • Experience working on a service desk
  • Working with 3rd party software/solution providers
  • Desktop & Server experience
  • Familiarity with laptop and desktop builds

2nd Line IT support Engineer Benefits

  • Competitive salary
  • Unlimited holiday
  • Performance and salary reviews
  • On going training and development opportunities
  • Pension scheme
  • Great working atmosphere and balanced work environment
  • Employee socials and events
  • On site lounge area (Lots of cake and fruit)

Please apply with an up to date CV [email protected]

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