Service Desk / Help Desk Analyst, ITIL - Fully Remote

Job Title Service Desk / Help Desk Analyst, ITIL - Fully Remote
Sector IT
Location Eastleigh
Type Contract
Salary £200-£225

Service Desk Analyst - Fully Remote

All engagements must be made via an umbrella company

Our client, a large private sector organisation are looking for a new Service Desk Analyst with strong awareness of ITIL and incident / Problem Management proffered.

Qualifications/Skills

  • Excellent interpersonal skills
  • Proven experience in a large IT Service Management function
  • Excellent skills in written and verbal communication
  • knowledge of Incident Management process
  • Data analysis and reporting skills
  • Service Now toolset experience desirable

Responsibilities

  • Within this role, you will analyse data to identify process performance issues and work closely with vendors and support teams to resolve them. You will formulate action plans to address issues when targets against key metrics are missed.
  • You will ensure high levels of process awareness/adoption through training programmes and education sessions as well as executing service improvement programmes geared towards elevating the quality and efficiency of the Incident Management process.
  • Working with the IT Service Management teams is a key part of this role, ensuring the Service Management tools continue to meet the needs of the incident management process.



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