IT Service Delivery Analyst (12 Month Fixed Term Contract)

Liverpool – 50/50 hybrid split

We are seeking a dedicated IT Service Delivery Analyst to join a dynamic Service Delivery team within a financial services organisation. This role is crucial in supporting the Service Delivery Manager and IT Support Teams, focusing on report production, IT Change Management, and procurement processes.

Responsibilities include

• Supporting service delivery teams in recording and managing incidents and service requests.
• Conducting reviews and implementing service improvement measures.
• Overseeing IT Change Management and chairing CAB meetings.
• Producing and distributing various IT reports.
• Collaborating with Configuration, Problem, and Change Management teams.
• Managing software licenses and procurement processes.

Skills/experience

• Excellent communication and interpersonal skills.
• Strong planning and organisational abilities.
• Ability to work independently and collaboratively.
• Proficiency in ITSM tools, ITIL and Power BI.

Job Title: Sustainability Reporting Analyst (12 Month Fixed Term Contract – FTC)

Location: Flexible within the UK/EU – can be based anywhere but will be required to travel to one of many sites on an infrequent basis

About the Role: As a Sustainability Reporting Analyst, you will support the EU sustainability team in standardising CSRD and other EU sustainability data requirements. This role involves integrating the Workiva platform with global data systems to ensure compliance by FY26. You will collaborate with global sustainability, technology, and market teams to gather, analyse, and disclose necessary data, contributing significantly to our sustainability initiatives.

Key Responsibilities:

• Leading ESG disclosure initiatives, organising and analysing data for sustainability reports and emissions tracking.
• Overseeing the implementation of data systems for CSRD reporting via Workiva and other platforms.
• Developing and maintaining internal control processes for ESG disclosures.
• Serving as a technical expert for the ESG data platform, liaising with technical support teams.
• Providing regular updates on project status to leadership, escalating issues and suggesting solutions.
• Managing projects rigorously, ensuring compliance with sustainability standards.

Qualifications:

• Strong knowledge of sustainability data, especially for CSRD.
• Preferably experience with Workiva
• Experience in regulatory and compliance reporting.
• Proficiency in data management tools and Microsoft Office.
• Excellent project management, analytical, and communication skills.
• Ability to collaborate and influence stakeholders.