1^st line support engineer, IT Support, Service Desk
Perm
Bristol
Hybrid
£25-29k

Our client, a leading and expanding IT MSP located in the Bristol area, and a Microsoft cloud service provider, is looking to hire a 1^st line support engineer

The successful candidate will offer outsourced, 1^st line IT support (Service desk), security, hybrid cloud as well as modern workspace.

Responsibilities:

• 1^st line tech support via phone, email, remote and deskside.

• Strong customer service experience
• Troubleshoot & resolve hardware, software and network issues to provide resolutions.
• Escalate complex issues to the 2/3 tier support or to the relevant supplier.
• Maintain records of customer interactions in the ticketing system.
• Ensuring high levels of customer satisfaction through timely & effective problem resolution.

Skills and experience required (not all essential):

• Office 365
• Intune
• Windows
• Active directory
• Previous experience in an IT support/ Service Desk/1^st line support role

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Job Title: Employee Relations Advisor
Salary: Up to £36,000 per annum
Location: Broughton, Chester – this will be 3 days in Chester onsite, 1 day in Nuneaton (travel expensed) and 1 day at home

Are you a passionate Employee Relations Advisor with a strong grasp of employment law and a drive to support managers through complex casework? We’re looking for a confident and experienced Employee Relations Advisor to join our client’s team, offering expert support across investigations, grievances, disciplinary action, absence and performance management.

About the Role

As an Employee Relations Advisor, you’ll act as a trusted partner to people managers, guiding them through a broad range of ER issues. You’ll proactively manage your caseload from start to finish, ensuring outcomes are fair, commercially sound, and legally compliant.

Key Responsibilities:

• Manage a varied caseload of ER matters in line with SLAs and best practice
• Provide sound, legally compliant advice on ER cases including absence, conduct, grievance, and performance
• Maintain up-to-date, GDPR-compliant case records
• Escalate complex or high-risk issues where appropriate
• Collaborate with HR, Trade Union, and Occupational Health teams
• Contribute to the development of ER-related policies, templates and training
• Coach and upskill managers to handle sensitive issues confidently

About You:

• At least 2 years’ experience in an HR advisory or ER-focused role
• Strong working knowledge of UK employment law and ACAS guidelines
• Proven experience managing high-volume ER casework
• Excellent communication and influencing skills
• Comfortable working independently and as part of a collaborative team
• Confident in handling challenging conversations and situations

Join now as an Employee Relations Advisor and help shape a workplace culture where fairness and engagement thrive. If you’re looking to build your career in a supportive, dynamic HR team, apply today to become our client’s next Employee Relations Advisor.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Job Title: Employee Relations Advisor
Salary: Up to £36,000 per annum
Location: 2 days in Nuneaton, 2 days in sites across Midlands (either Tamworth or Derby) and 1 day at home

Are you a passionate Employee Relations Advisor with a strong grasp of employment law and a drive to support managers through complex casework? We’re looking for a confident and experienced Employee Relations Advisor to join our client’s team, offering expert support across investigations, grievances, disciplinary action, absence and performance management.

About the Role

As an Employee Relations Advisor, you’ll act as a trusted partner to people managers, guiding them through a broad range of ER issues. You’ll proactively manage your caseload from start to finish, ensuring outcomes are fair, commercially sound, and legally compliant.

Key Responsibilities:

• Manage a varied caseload of ER matters in line with SLAs and best practice
• Provide sound, legally compliant advice on ER cases including absence, conduct, grievance, and performance
• Maintain up-to-date, GDPR-compliant case records
• Escalate complex or high-risk issues where appropriate
• Collaborate with HR, Trade Union, and Occupational Health teams
• Contribute to the development of ER-related policies, templates and training
• Coach and upskill managers to handle sensitive issues confidently

About You:

• At least 2 years’ experience in an HR advisory or ER-focused role
• Strong working knowledge of UK employment law and ACAS guidelines
• Proven experience managing high-volume ER casework
• Excellent communication and influencing skills
• Comfortable working independently and as part of a collaborative team
• Confident in handling challenging conversations and situations

Join now as an Employee Relations Advisor and help shape a workplace culture where fairness and engagement thrive. If you’re looking to build your career in a supportive, dynamic HR team, apply today to become our client’s next Employee Relations Advisor.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Senior Business Analyst

Hybrid (2 days a month in North-west England office)

18 Months FTC

Up to £70k

This is an excellent opportunity for a skilled Business Analyst with deep experience in mortgages and credit risk to join a high-profile transformation programme in a newly created role that offers you the chance to shape your own impact from day one.

Day-to-day responsibilities:

• Lead requirements gathering for complex mortgage servicing and origination initiatives (both residential and commercial)
• Own analysis across a range of projects, with an immediate focus on credit risk profiling, risk/rating systems and journey design
• Champion the Change Management Framework, ensuring rigour and best practice across the lifecycle

For this role you should have:

• Strong experience as a BA within financial services, ideally across multiple mortgage projects
• Deep understanding of mortgage lifecycle is essential – origination, servicing, account opening
• Proven work on credit risk or risk-related initiatives (e.g. ratings, profiling, decision systems)
• Skilled in working alongside Product Owners, PMs, and cross-functional tech teams
• Comfortable with tools like Jira, Confluence, SharePoint, and even MS Whiteboard for mapping journeys
• A proactive and adaptable mindset, capable of managing multiple priorities and working effectively within cross-functional teams.

If you’re ready to shape the future of mortgage transformation, apply now and be part of a team where your expertise matters.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Data Architect – Permanent Role

We’re on the lookout for a talented Data Architect to join our client’s high-performing architecture team. This is a fantastic opportunity to be at the heart of transformative Data & AI initiatives that span multiple business domains.

What You’ll Do Reporting directly to the Lead Data Architect, you’ll have a hands-on role in shaping and delivering the Data & AI strategy and the wider enterprise architecture vision. You’ll play a crucial part in aligning business objectives with scalable, future-ready data solutions.

🛠️ Key Responsibilities

• Architect and implement enterprise-wide Data & AI solutions across strategic change programmes

• Align architecture to corporate data governance, business goals, and compliance needs

• Develop and maintain data models (conceptual to physical), optimised for both operational and analytical use cases

• Deliver data architecture as part of ETL/data integration/data migration solutions

• Own and document enterprise data assets, including models, configurations, and delivery processes

• Ensure consistency across transformation projects by enforcing data model standards

• Collaborate closely with business stakeholders and technical teams to bridge business and data strategies

About You You’re a data visionary with a track record of delivering robust, scalable architecture in fast-paced environments. You’re comfortable building models, owning governance, and influencing enterprise-wide decisions.

Why Apply? ✅ Hybrid – work from home plus 2-3 days on-site at your choice of office (Bury St Edmunds or Burton-on-Trent) ✅ A meaningful role where your expertise directly shapes business transformation ✅ Work on cutting-edge Data & AI initiatives with high visibility and impact

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Data Architect – Permanent Role

We’re on the lookout for a talented Data Architect to join our client’s high-performing architecture team. This is a fantastic opportunity to be at the heart of transformative Data & AI initiatives that span multiple business domains.

What You’ll Do Reporting directly to the Lead Data Architect, you’ll have a hands-on role in shaping and delivering the Data & AI strategy and the wider enterprise architecture vision. You’ll play a crucial part in aligning business objectives with scalable, future-ready data solutions.

🛠️ Key Responsibilities

• Architect and implement enterprise-wide Data & AI solutions across strategic change programmes

• Align architecture to corporate data governance, business goals, and compliance needs

• Develop and maintain data models (conceptual to physical), optimised for both operational and analytical use cases

• Deliver data architecture as part of ETL/data integration/data migration solutions

• Own and document enterprise data assets, including models, configurations, and delivery processes

• Ensure consistency across transformation projects by enforcing data model standards

• Collaborate closely with business stakeholders and technical teams to bridge business and data strategies

About You You’re a data visionary with a track record of delivering robust, scalable architecture in fast-paced environments. You’re comfortable building models, owning governance, and influencing enterprise-wide decisions.

Why Apply? ✅ Hybrid – work from home plus 2-3 days on-site at your choice of office (Bury St Edmunds or Burton-on-Trent) ✅ A meaningful role where your expertise directly shapes business transformation ✅ Work on cutting-edge Data & AI initiatives with high visibility and impact

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Senior 3rd Line Support Engineer – Microsoft Azure

• Previous experience working for a MSP is required

Bristol – Hybrid (twice a month onsite)

Full-time, Permanent

£50K – £60K per year

A dynamic and growing IT Cloud Managed Services Provider (MSP), is on a mission to empower people through technology. Based on the outskirts of Bristol they deliver expert IT solutions, infrastructure modernisation, workspace transformation, and managed services to a diverse client base.

The business is looking for a Senior 3^rd Line Support Engineer to join their expert team and play a key role in delivering high-level Microsoft Azure technical support, and helping shape the future of the service offerings. This is a fantastic opportunity for a skilled IT professional with a strong background in Microsoft 365, Azure, and virtualisation technologies to thrive in a collaborative and forward-thinking environment.

Senior 3^rd Line Engineer – What You’ll Do

• Provide 3^rd line/ 4^th line support and resolve complex technical issues
• Manage escalated tickets
• Conduct audits, health checks, and contribute to service development
• Collaborate with the Service Desk Manager and technical consultants

Senior Infrastructure Engineer – What You’ll Need

• Previous experience working for a MSP
• 3+ years in 3rd line support or 1+ year in a senior role
• Very strong technical skills in Microsoft Azure technologies
• Excellent problem-solving, communication, and decision-making skills
• Flexibility to travel to client sites and participate in a monthly on-call rota

Perks & Benefits

• Company pension, enhanced parental leave, wellbeing programme
• Free on-site parking, canteen, and regular company events

Apply now to be part of a team that values innovation, collaboration, and continuous growth.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

ERP Business Analyst

Wiltshire (nr Chippenham)

3 days per week onsite

£65,000 – £75,000 base + benefits

Do you like turning complex business needs into smart, scalable solutions? We’re looking for an ERP Business Systems Analyst to join our team and help us take our operations to the next level.

What you’ll be doing:

• Acting as the go-to expert for ERP modules like Finance, Sales, Supply Chain, and Manufacturing.
• Working closely with stakeholders to understand what the business really needs and then making it happen within the ERP.
• Leading system improvements, upgrades, and new module rollouts.
• Analysing business processes, spotting inefficiencies, and designing better ways of working.
• Writing clear, functional specs and working with tech teams to bring them to life.
• Running testing, managing UAT, and making sure everything works before go-live.
• Training users, creating helpful guides, and offering ongoing support.
• Help shape ERP best practices across the business.

What we’re looking for:

• Strong hands-on experience with ERP or CRM systems in a similar type of role.
• A sharp eye for process improvement and a passion for making systems work better.
• Great communication skills. You’ll be working with everyone from finance teams to developers.
• Someone who’s proactive, detail-oriented, and thrives in a collaborative environment.

Why join us?

You’ll be part of a forward-thinking team that values innovation, teamwork, and continuous improvement. We’re growing fast, and this is your chance to make a real impact.

Interested to learn more? Send us your CV and reach out.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Technical Team Manager – Perm – SC Clearable/Cleared

• Location: Bracknell – fully on-site
• Type: Permanent
• Salary: £42,000 – £48,000 + Company Bonus + Benefits (Listed below)
• Clearance: Must be eligible for SC or have an active SC.

A primary technical partner of the MOD are looking to add to their Infrastructure/Networking team, the role will be a team manager position, managing a team of technical engineers with a broad technical skillset, collaborating with wider teams on supporting the mission of keeping UK Defence agile and safe.

Key Responsibilities:

• Oversee the daily operations of the service desk, ensuring timely resolution of IT issues and requests.
• Implement and monitor service level agreements (SLAs) and key performance indicators (KPIs) to maintain high-quality support standards.
• Create and update processes and instructions for the team.
• Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools such as Microsoft Service Center Service Manager.
• Manage service management, performance/people management, communication, and recruitment activities.
• Manage incidents to resolution in collaboration with third parties, keeping records updated according to agreed work instructions. Escalate when necessary.
• Support and participate in all Change Management Activities, updating changes upon completion. Participate as a member of the Change Advisory Board (CAB).
• Coordinate software deployments as part of Release Management.
• Manage service requests that have been escalated from the 2nd Line.
• Manage OS and application patching as part of Patch Management.
• Generate and analyze reports using SCOM, SQL, ePo, and Excel.

Your Experience:

Leadership experience with IT support and infrastructure knowledge, including:

• Virtualisation (VMWare/Horizon)
• Microsoft Server 2019
• CISCO/Juniper network devices
• Trellix/Trend
• Active Directory
• Exchange
• ITIL Processes

Desirable:

• Microsoft Windows 10
• SharePoint
• Linux
• MDM (Avanti)
• PDR/JSPs knowledge

Your benefits:

• 25 Days annual leave plus public holidays (3 flexible)
• Pension – Double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
• Perks at work – employee discounts
• Employee assistance programme / virtual GP

If you’re interested in the above, apply or reach out to [email protected]

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Business Analyst

• £525 (via umbrella)
• 12 month initial contract
• Norwich or London (2/3x per week onsite)

Sanderson are partnered with a leading financial services brand to identify an experienced Business Analyst to support critical post-acquisition activity.

This role will be focusing on two strategic workstreams.

1. Driving rebranding efforts across the newly acquired business
2. Supporting the business readiness for the migration of pricing operations

Responsibilities;

• Lead requirements gathering and process mapping for rebranding activity
• Work with stakeholders across various business units to ensure a smooth rebrand rollout
• Identify risks, dependencies, and key milestones across workstreams

Experience Required;

• Hands-on experience with rebranding activity, including legal entity changes and regulatory considerations
• Excellent stakeholder management skills – able to confidently engage across departments
• Experience with pricing logic/systems and driving business readiness (not just tech delivery)
• Financial Services background

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.