technology job

Service Desk Lead

  • Posted April 24, 2024
  • £30000 - £40000 per annum
  • Wiltshire
  • Permanent

Support Desk Lead

Permanent / £30,000 – £40,000 / Wiltshire

About Us: We are a dynamic and innovative company seeking an enthusiastic Support Desk Lead to join our team. As a leader in our field, we prioritise excellence, creativity, and efficiency in all aspects of our work. If you thrive in a fast-paced environment and are passionate about providing top-notch support, we want to hear from you.

What We Are Looking For: We are seeking an individual who is:

  • Enthusiastic and motivated to lead a team towards success.
  • Experienced in leading teams and working within a service desk environment.
  • Proficient in JIRA with the ability to set up processes, portals, and automations.
  • Skilled in reporting and identifying common trends in issues raised using JIRA.
  • Knowledgeable in UML (Lucid, draw IO, Visio) for diagramming and process visualisation.

Key Experience Required:

  • Leading a team in a service desk environment.
  • Proficiency in JIRA, including setting up processes, portals, and automations, as well as reporting and trend analysis.
  • Experience in triage processes, documentation, and updating runbooks.
  • Familiarity with manual processes, change request writing, SQL for data updates, SFTP, and portal creation on JIRA.
  • Strong process management and workflow management skills.

Software Support Responsibilities:

  • Handling manual tasks across multiple platforms.
  • Writing and delegating the use of runbooks.
  • Providing network support.

Beneficial Experience:

  • ITIL V3 certification is a plus.

Responsibilities:

  • Maintain clear communication with internal stakeholders.
  • Develop a roadmap to expand service desk processes across multiple sites.

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    technology job

    Team Leader

    • Posted
    • Negotiable
    • Brierley Hill
    • Permanent

    Team Leader
    Commercial Insurance Sector
    Brierley Hill

    We are partnered with a leading insurance broker who are looking for an experienced Commercial Insurance Account Handler or Team Leader with strong knowledge of commercial insurance policies to lead a team of experience account handlers in the SME renewals market.

    You will lead the ongoing development and training of their most experienced account handlers who are responsible for some our clients most strategic accounts.

    Responsibilities

    • To manage a team of up to 14 Commercial Account Handlers, who advise and sell insurance to small business owners over the phone
    • Carrying out regular one-to-one and team meetings to provide coaching, feedback, and support
    • Utilising data to ensure accurate performance management is carried out and relayed back to the individuals in the team through progression review meetings
    • To hit financial targets, ensuring the team are sticking to the budget lines
    • Carrying out team audits to ensure the team are paying close attention to detail.
    • To empower the team with knowledge of the products and policies

    Skills Experience and Qualifications

    Essential:

    • Evident skills and experience within Commercial Broking
    • Can display a sales driven and motivational attitude
    • An approachable and open-minded management style
    • Excellent communication skills and the genuine ability to listen, coach, mentor and support team members
    • Strong skills within utilising company data

    Desirable:

    • Proven experience in coaching and supporting a team of individuals within the commercial insurance industry.

    For more information, please reach out to Tommy McInerney at [email protected]

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      technology job

      Product Delivery Partner

      • Posted
      • £50000 - £55000 per annum
      • Sale
      • Permanent

      Product Delivery Partner (General Insurance, Wealth & Mortgage)

      We are currently partnered with a leading organisation at the forefront of innovation in financial adviser solutions to recruit for a Proposition Delivery Partner to join their dynamic Partnerships & Propositions team, driving timely and efficient execution of new solutions to support strategic objectives. From conceptualisation to delivery, you’ll ensure solutions meet adviser needs and the organisations goals.

      Manchester Based – Hybrid Role

      Salary ; Up to £55,000

      Responsibilities:

      • Execute Design and Delivery: Lead the design, build, and delivery of adviser solutions to market.
      • End-to-End Ownership: Own the creation of new adviser solutions, ensuring alignment with adviser needs, commercial value, and strategic objectives.
      • Insight-Driven Development: Provide evidence-driven insights for proposition design through market intelligence and adviser testing.
      • Facilitate Collaboration: Coordinate internal and external working groups to build new solutions, negotiating contractual terms where applicable.
      • Strategic Deployment: Work with Distribution and Marketing Teams to deploy effective Take-to-Market Strategies for all propositions.
      • Drive Proposition Projects: Lead key projects in line with the propositional roadmap and company objectives.
      • Market-Centric Approach: Incorporate market trends, competitor analysis, and adviser feedback into proposition development.
      • Strategic Partnerships: Identify and leverage strategic partnerships to enhance propositional design and delivery.
      • Reporting and Support: Support Group Partnerships & Propositions Director with regular progress reporting on solution design, build, and delivery.
      • Stakeholder Engagement: Collaborate with strategic partnership teams and relevant SMEs to engage stakeholders in propositional design and build.

      Skills and Qualifications Required:

      • Propositional Development: Background in developing financial adviser solutions.
      • Data Analysis: Ability to analyse and interpret complex data.
      • Financial Services Industry Insight: Deep understanding of the financial services industry, including general insurance, wealth, and mortgage sectors.
      • Competitor Analysis: Knowledge of competitor propositions in the financial adviser support space.
      • Market Trends: Technical understanding of market trends and dynamics in the financial advice market.

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        technology job

        IT Business Manager

        • Posted
        • £65000 - £75000 per annum + <11% pension, 30 days holiday, health
        • West Malling, Kent
        • Permanent

        IT Business Manager / Junior Chief of Staff

        West Malling- 2 days per week onsite

        c£75,000 base (doe), + benefits

        We are looking for a highly commercial and strategic individual to join us in a newly create role as a Senior Business Manager / Junior Chief of Staff role. Sitting firmly within IT & Technology and reporting directly in to the Chief Technology Officer (CTO), you will operate as their trusted advisor and right-hand support. You will be a self-starter, able to work autonomously under your own direction, and be able to handle sensitive commercial information appropriately.

        As Business Manager you will help to shape the future services offered by technology, ensure smooth operation of the division by breaking down inter-departmental silos, identifying operational efficiency, support budget process and financial planning, resource allocation and recruitment, and drive innovative and streamlined processes.

        Applicants should know that this is a very strategic and high-impact role which requires strong commercial and financial awareness, deep understanding of business strategy and excellent communication skills promoting the focus, outputs and successes of the Technology division.

        Key skills and experience you will be able to demonstrate:

        • Previous experience in a similar strategic advisory capacity to senior leadership/ CXO’s.
        • Prior experience working within an IT function previously.
        • Strong commercial focus, easily able to demonstrate examples of identifying and driving improvements in operational efficiency.
        • Strong commercial finance- budget management and financial planning and tracking.
        • Good project management skills.
        • Executive level reporting and presentation skills.
        • Proven background in supporting and driving business strategy.
        • Excellent stakeholder management

        This is a great opportunity to play a key role, front and centre in the technology function, driving its evolution and growth, through a large period of transformation, which in turn will drive the onward growth of the company. Alongside a competitive annual salary you will gain exposure to, and work consistently with a wide range of director and C-Suite personnel. You will be able to work flexibly working (2 days per week onsite) and be eligible for a range of other flexible benefits.

        #INDTECH

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          technology job

          Site Reliability Engineer x2 / £50,000 - £85,000 / remote

          • Posted
          • £50000 - £85000 per annum + Remote, generous holiday and pension
          • Bath / London / Edinburgh
          • Permanent

          Site Reliability Engineer (x2)

          Permanent / Remote

          £50,000 – £85,000

          We have an exciting opportunity to join a leading FinTech business as a Site Reliability Engineer. There are currently two available roles. The two Site Reliability Engineers will work closely and collaboratively with a variety of teams to ensure the foundations of the platform, ensuring that it is scalable and robust. The right candidates will have strong experience with AWS and MongoDB, deploying infrastructure as code (ideally Terraform) and proficient with a variety of CI/CD tools.

          Experience

          Proficient with AWS – Lambda, API Gateway, SQS, and scaling AWS solutions with networking architectures from scratch.

          Skilled in managing and optimising databases at scale. (MongoDB)

          Build robust observability platforms, mitigates alert fatigue, and understands SLO/SLA concepts.

          Proficient with Terraform with ability to Automate infrastructure provisioning and deployment processes.

          Proven experience responding to and resolving incidents, focusing on prevention.

          Experienced with GitHub Actions, Jenkins, CircleCI, GitLab, and others, for streamlined development and deployment.

          Ability to translate technical concepts for both technical and non-technical audiences, fostering clear communication.

          Responsibilities

          Utilise your expertise in AWS and MongoDB to design highly scalable and robust architecture

          Deploy infrastructure as code

          Ensure the availability and recoverability of our platform

          Empower squads to own end-to-end with by driving best practice in key areas such as deployment practices, infrastructure, and observability

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            technology job

            Principal M365 Engineer

            • Posted
            • £45000 - £55000 per annum
            • Permanent

            Principal M365 Engineer

            Bath ,Hybrid working

            £48,000 – £57,000 + Benefits Package

            The Principal M365 Engineer position will be instrumental in shaping and implementing transformative changes to the technology services provided across the business.

            Reporting to the Head of Infrastructure & Applications, this role is an integral part of the leadership team, providing strategic direction for the broader Delivery & Operations function.

            Principal M365 Engineer Responsibilities:

            • Play a key role in engineering across a diverse technology stack, encompassing on-premises and cloud-based solutions.
            • Provide effective leadership for your technical and functional areas, driving continuous improvement, and embedding best practices, processes, and methods.
            • Ensure operational IT Service Delivery within your purview, aligning services with agreed-upon service levels, standards, and policies.
            • Work collaboratively with the Portfolio team to plan and deliver projects in your domain, ensuring alignment with organisational priorities and adherence to project delivery and assurance frameworks.

            Principal M365 Engineer experience required:

            • Experience in managing Microsoft 365 projects throughout the entire lifecycle, from initiation to completion, ensuring delivery within scope and schedule.
            • Proven ability to build lasting relationships with key stakeholders and manage organisational change, particularly related to Microsoft 365 initiatives, facilitating smooth transitions for end-users.
            • Exceptional verbal and written communication skills, capable of conveying complex technical information to both technical and non-technical stakeholders.
            • Demonstrated leadership skills, including setting clear expectations, providing regular feedback, and addressing areas for improvement within teams.

            This position will help shape the future of technology services within the community!

            #INDTECH

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              technology job

              DevOps Engineers in FinTech

              • Posted
              • £60000 - £85000 per annum
              • Bath
              • Permanent

              DevOps Engineers – FinTech

              South West

              • Mid-level up to £65,000
              • Senior level up to £85,000

              Are you ready to shape the future of a cutting edge FinTech platform? A South West based awarding winning FinTech business are expanding the DevOps capability and looking for 4 DevOps Engineers (mid & senior) to join the team. As a DevOps/Senior Engineer you’ll collaborate with engineering squads to tackle complex challenges and pragmatically design the platform. If you’re passionate about leveraging modern tools and technologies to drive efficient, secure, and scalable product delivery, this role is for you.

              DevOps Engineer key requirements:

              • Strong programming skills in JavaScript/ Typescript with testing expertise.
              • Proficiency in major CI/CD tools such as GitHub Actions
              • Building and optimising workflows
              • Comprehensive understanding of AWS, including experience with Lambda/API Gateway/SQS and optimising AWS solutions efficiently.
              • Well-versed in DevOps principles, focusing on CI/CD pipelines, observability, and infrastructure-as-code – Terraform
              • Proficient in deploying front end and back-end applications
              • Experience in building internal developer platforms
              • Experience working in agile SCRUM

              The business prioritise transparency, inclusivity, and experimentation!

              These DevOps positions are NOT for you if:

              • You need top-down direction.
              • You’re uncomfortable in fast-paced environments.
              • You struggle to follow through on ideas.
              • You resist change.

              The business offers hybrid working where you will be required to work onsite once a month team building days.

              #DevOps #FinTech #JavaScript #TypeScrpit #CICD #GitHubActions #SCRUM

              #INDTECH

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                technology job

                Pricing Manager

                • Posted April 23, 2024
                • Negotiable
                • Remote Role
                • Permanent

                Pricing Manager

                Print Industry

                Radstock (Remote with ad hoc travel)

                We are partnered with a leading managed print service who are seeking a new Group Pricing Manager to come and join their team on a (largely) remote basis.

                They are seeking someone with extensive experience in the print and digital communications industry; who can lead the strategic direction of pricing across all their products and services, bring new, innovative ways of working and provide competitive pricing models that support the continued growth of their business.

                Responsibilities:

                • Manage and supervise pricing team and all pricing activities.
                • Estimating of lithographic, digital, inkjet and multi-channel document delivery quotations for a wide range of clients
                • Evaluating production costs to develop pricing strategies
                • Understanding the impact of pricing on profit margins
                • Developing and defining pricing structures and matrices

                Required Experience:

                • Strong commercial acumen
                • Proven pricing experience
                • Market knowledge – print industry, transaction mail, hybrid mail and multi-channel document delivery
                • People management experience – to build effective team relationships

                For more information, please reach out to Tommy McInerney at [email protected]

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                  technology job

                  Data Engineer

                  • Posted April 22, 2024
                  • £45000 - £54000 per annum + + Bonus
                  • Permanent

                  Job Title: PySpark Data Engineer – Azure

                  Salary: up to £54,000

                  Mostly remote

                  About Us: Join our innovative team where PySpark expertise meets Azure ingenuity. We’re passionate about leveraging data to drive business success and looking for a skilled Data Engineer to join us in delivering high-impact solutions.

                  Key Responsibilities:

                  • Develop secure, efficient data pipelines using PySpark for ingestion, transformation, and consumption within Azure.
                  • Ensure data quality and adherence to best practices throughout the pipeline life cycle.
                  • Design and optimise physical data models to meet business needs and storage requirements.
                  • Collaborate with cross-functional teams to deliver BI solutions and reporting structures using Power BI.

                  Experience & Qualifications:

                  • 2-5 years of experience in designing and implementing PySpark-based data solutions.
                  • Proficiency in SQL and Azure technologies (Data factory, Synapse).
                  • Strong understanding of data life cycle management and CI/CD principles.
                  • Experience working with large, event-based data sets in enterprise environments.
                  • Excellent communication skills with a passion for leveraging data to drive business value.

                  Skills & Attributes:

                  • Creative problem solver with a proactive and optimistic mindset.
                  • Strong time management and organisational skills, capable of handling multiple priorities.
                  • Enthusiastic team player committed to delivering shared outcomes.
                  • Ability to mentor and support less experienced engineers.
                  • Power Bi Knowledge a bonus

                  What We Offer:

                  • Competitive salary and benefits package.
                  • Opportunities for professional growth and advancement.
                  • A collaborative and supportive work environment where your ideas are valued.

                  Join Us: If you’re ready to harness the power of PySpark and Azure to shape the future of data analytics, apply now! Let’s make it happen together.

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                    technology job

                    Dev SecOps Engineer

                    • Posted
                    • £60000 - £70000 per annum + + benefits
                    • Fully Remote with visits to site once per month
                    • Permanent

                    Dev SecOps Engineer

                    Bath – Fully Remote

                    £60,000 – £70,000 + benefits

                    Fantastic new permanent opportunity for an experienced Dev SecOps Engineer with fast growing specialist Fintech business. This is a great opportunity to join a new security focussed squad within their forward-thinking engineering team you will have a unique opportunity to shape what security means to the business. As a passionate security advocate, you will navigate complex challenges and approach platform design pragmatically. Leverage modern tools, languages, and platforms to contribute to efficient, secure, and scalable delivery of high-performance products.

                    Main responsibilities:

                    • Work within a newly formed Security squad to continuously improve security posture within their cloud estate.
                    • Consult, advocate, and teach security best practice across engineering.
                    • Utilise modern tooling to shift security left, collaborating closely with development teams to ensure security is addressed early in the development lifecycle.
                    • Review security best practice, remediating and implementing controls to ensure compliance.
                    • Implementing security gates within the CI/CD workflows to ensure secure deployments.
                    • Write Infrastructure-as-code to build secure infrastructure repeatedly.
                    • Proactively patch infrastructure and code.
                    • Engage in debates around processes and methodologies, actively contributing fresh ideas and challenging the status quo. You’ll embrace a culture of psychological safety, confidently voicing opinions to achieve quality standards.
                    • Leverage managed services (where appropriate) to enable the team to focus on delivering core business value.

                    Skills Required:

                    • Proven previous experience gained working within a similar Dev SecOps engineering position.
                    • Strong experience securing cloud platforms, primarily AWS and Mongo Atlas.
                    • Exposure to Audits/Compliance/Security frameworks (ISO27001, SOC2, OWASP, SAMM, DSOMM).
                    • Knowledge of embedded security (IDE plugins, SAST, DAST, SCA).
                    • Experience performing vulnerability scanning/penetration testing.
                    • Threat detection and prevention (IDS, IPS, SOC, Threat list blocking, WAF/SIEM).
                    • Cloud account management (e.g. AWS Control Tower/GuardDuty/Config/Security Hub/CloudTrail).
                    • Identity management (e.g. SAML/OAuth/OIDC/AWS IAM).
                    • Secret management (e.g. AWS Secrets Manager, Parameter Store).
                    • Patch management (Security updates/ AWS SSM / Dependabot).

                    For any further queries regarding the role, please contact Danny Palmer at danny.palmer@sandersonplc.com

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