technology job

Customer Service Advisor

  • Posted March 6, 2026
  • £155 - £175 per day + Retention Bonus
  • Bristol - Fulltime onsite
  • Contract

Customer Service Advisor

  • Rate; Up to £175 per day (via umbrella) / Retention bonus available
  • Location; Central Bristol – Full time onsite
  • Duration; Initial 3 month contract, extensions up to 6 months
  • Working Pattern; Monday – Friday, 9am-5pm

Sanderson are currently supporting a leading Financial Services brand based out of central Bristol to identify 15 Customer Service Advisers. These roles will be responsible for handling inbound customer queries as the organisation goes through a large transformation.

Responsibilities;

  • Take inbound customer calls and triage queries.
  • Resolve quires and complaints, completing any actions agreed or required.
  • Follow through on agreed actions for all customers.
  • Maintain internal systems and trackers ensuring accurate data entry.
  • Transferring calls to the appropriate departments.

Ideal Candidate;

  • Passionate about customer service.
  • Telephony/Contact centre experience is ideal.
  • Strong written and verbal communication.

If this is of interest, please apply online with an updated CV attached.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Apply for this Job

    technology job

    Team Leader

    • Posted March 5, 2026
    • £30000 - £34000 per annum
    • Glasgow
    • Permanent

    Team Leader – Contact Centre (Glasgow)

    Location: Glasgow
    Department: Contact Centre

    Are you passionate about delivering excellent customer service and inspiring others to do the same? We’re looking for a Team Leader to guide and support a high‑performing Customer Services team, ensuring an exceptional experience for every customer.

    We welcome applications from candidates with people‑management experience in contact centres, retail, or hospitality, including those who have led teams as managers in fast‑paced hospitality environments.

    About the Role

    As a Team Leader, you’ll play a key part in driving service quality, performance and continuous improvement within the Contact Centre. You’ll lead a team of Customer Service Representatives, creating an environment where people are motivated, supported and equipped to deliver outstanding customer outcomes.

    What You’ll Do

    • Lead, coach and support a team of 12 Customer Service Representatives.
    • Manage resources and workloads to meet service and performance targets.
    • Monitor results, address gaps and drive continuous improvement.
    • Support team development through training, feedback and clear objectives.
    • Maintain high standards of quality, compliance and customer focus.
    • Communicate effectively through periods of business or process change.

    What You’ll Bring

    Essential:

    • Strong skills in planning, organisation and resource management.
    • Experience managing people or mentoring others.
    • Excellent communication and relationship‑building skills.
    • Analytical ability and confidence using systems and processes.
    • A minimum of 2 years’ experience in a customer‑facing environment – this may include contact centres, retail, or hospitality management roles.

    Reasonable Adjustments:

    Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

    If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

    Apply for this Job